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February 2024 by Heather B.
Edited to respond to the owners condescension: Based off this reply I think the style of customer service speaks for itself. Saying I was happy with the option to use a clasp as opposed to a weld shows the lack of awareness. I was not thrilled but had promised my 8 year old and drove 30 min for the appointment so felt stuck. Very quickly after I initially contacted you with concerns, my daughter's bracelet fell off and was unfortunately lost. You offered to re-weld mine but about a week later prior to being able to even consider making arrangements to come back for a re-weld mine also fell off and I've been unable to locate it. The reason for this review now is because Yelp suggested your establishment, and yes I would still be bothered when I spent $100 on now missing jewelry shortly after purchase. I've since had a new one placed on myself without ANY issues. It's welded very strongly. And I got my daughter a bracelet with a clasp that is age appropriate and it's remained on through school, sports and normal 8 year old activities without issue. Sorry to upset you with factual details of your products and services. Your clasp was obviously subpar as was your welding skills. Why would I come back to have you weld it again when your welding abilities didn't last even a month? I suggest kindly touching grass. Original review: Got a "permanent" bracelet that fell off within the month. Should have just ordered a bracelet elsewhere. They clearly don't know how to weld correctly. Their customer service needs work as well.
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January 2024 by Janet Becker
Fabulous shop with beautiful options!! Beth and Janie are awesome!! Customer service and creativity are always present. Highly recommend!!!
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November 2023 by Christa Cooney
Local family owned and operated with incredible expertise in jewelry care, design, and repair. Janey has helped me numerous times with fabulous customer service and skill. This is my go-to place for jewelry care in the valley.
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September 2023 by Lyn A
Pave jewelry is a great little shop! The staff is friendly and helpful. One of the best things about this shop is their ability to fix things quickly. My son broke his necklace playing tag and we were able to go to Pave and get it fixed the same day (he broke the ring that attaches the clasp to necklace). I also love that they have access to a large selection of jewelry. If they don’t carry the item in store, they can order it. Plus, they have super cute earrings in store!
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February 2023 by The Jeff
This a wonderful store. My wife had been looking for help with two watches and they were able to help us out with no problems. Other jewelers said they couldn't help and the folks at Pavé were amazing. I even found a new wedding band while I was in there.This should be on everyone's list to stop in and find some nice jewelry when in Mt. Vernon.
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July 2022 by Chris D.
I have a nice experience here working with the shop owner on creating a custom ring. I had wedding rings and leftover rings from my grandparents and parents that really were not useful to me. I wanted the gold for something that would carry their memory and also be something that I would enjoy. I took all those rings and she used my gold to cast a new ring for me. The result is a very nice looking gold ring that is made up of my families gold and has my grandmothers wedding diamond in it. And I wear it regularly and really enjoy it and enjoy the memory of where it came from.
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March 2022 by C S.
My girlfriend had nothing but great things to say after getting her bracelet fixed here. It wasn't until I got my chain fixed that I understood just how well deserved her praise was. Everyone was very kind and efficient. My chain was tightened and cleaned within minutes and they even gave me pointers to improve its longevity. A very pleasant experience and I will definitely be returning in the future.
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February 2022 by Nyelah Johnson
Janey is so sweet and friendly. I love the small and intimate feel the shop gives you. They did an awesome job at lengthening my bracelet. You can’t even tell where they added the piece back in, and they cleaned it for me too!
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November 2021 by Bonnie Jones Hull
Very friendly and knowledgeable staff…..and their jewelry is beautiful!!!!!
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October 2021 by Kristina Wendell
I honestly can't say enough great things about Janey and Pavé.When my fiance and I started looking for wedding rings we knew we wanted to stay local and not venture into the big box places. I'm so glad we chose to do that. Janey made the entire experience special and with COVID we were actually scheduled for a private consultation so instead of looking around a store with other people we got to have one on one time with her and she asked us all about what we wanted and it really made the experience. Hearing that I wanted something a little different, Janey worked with me and together we built a ring that was unique and beautiful and had me in tears! The experience didn't end at the sale either, Janey checked in with us a few weeks after purchase just to see how things were. She reminded us about free cleanings and overall care of our jewelery. If you're looking for more than just a place to buy a ring, then I highly recommend you check out Pavé and let Janey help you. You won't ever regret it.
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October 2021 by Joy Casamento-Stiers
Janey helped me come up with a new ring and pendant redesign that fits my lifestyle. She was easy to work with an a true professional. She took the time to discuss options and make suggestions. I am very pleased. Thank you, Janey. ❣
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September 2021 by Tony
Amazing service with Janey! Helped me design the best ring for my soon to be fiancée and was very helpful for the process of doing so! Definitely recommend to come here for any of your jewelry needs.
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May 2021 by Carolyn Culbertson
After a frustrating experience elsewhere, my daughter took an heirloom diamond into Pave and Janey helped create the perfect engagement ring for her - exactly what she had in mind! Janey provided such great service , was informative, and the service was quick. She found the perfect wedding ring for my daughter's fiance too!I ended up getting my own engagement ring reset after seeing Janey's work, and I am delighted with it as well.
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May 2021 by Carolyn C.
Janey worked with my daughter to create the engagement ring she had in her mind, using family heirloom diamonds. The service was personal and informative, the turnaround time was short, and the result ... absolutely perfect. I decided to get my own engagement ring reset and am delighted with the result!
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April 2021 by Noemi Rodriguez
PAVE is such a special place and always has what I am looking for!! Janey always gives you her full attention and makes you feel comfortable! It's been a little over 4 years since my husband purchased my wedding ring and I still get so many compliments to this day.P.S: it was a total surprise. I had no idea. Janey showed him a few different options and he picked the perfect one!!