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February 2024 by Taylor Spriggle
The manager Robyn is the best!Very professional and courteous!!
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August 2023 by Lisbeth Oden
Do yourself a favor, and find any other place in Mt. Vernon, WA to rent or drop off a U-Haul. Very rude customer service. Somehow it took him about 10 minutes to walk from the back of the building to the front of the building. But more startling is that when he couldn’t physically lift the 12” trailer off of my hitch, he advised me to take the pin out of my hitch and just drive forward so the whole thing would go crashing to the ground. This was not an option for me. After about 20 minutes of him trying to figure out how get the trailer off my hitch, I decided to get my own SUV jack out. Just as I am about to get it off the hitch, he shows up with a mechanics jack. Why it took him almost half an hour to figure out how to do that I will never understand. So as I said, do yourself a favor and get your U-Haul, or drop off your U-Haul from any other location than this one!
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December 2021 by Joseph Barnes
Good people run this.
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October 2021 by Joe Barnes
Good people run this.
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January 2019 by greg hardy
I never visited this place... Google just thinks I did but it seems like a good place to rent a truck to help move things
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August 2018 by Kathryn Fisher
Rude. They dont tell you anything just charge you for uhaul then tell you after! Very unprofessional and rude customer service. Went to pick up a truck and trailer they didnt even tell us that we couldnt get the trailer roll 30minutes after we were there and they called us while we were standing in the office! Told us to take the truck for marksville to pick up the other trailer didnt offer any reenversment!! Thisr mess up we order it 2 days prior!!!
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June 2018 by Kathryn Campbell
Rude. They dont tell you anything just charge you for uhaul then tell you after! Very unprofessional and rude customer service. Went to pick up a truck and trailer they didnt even tell us that we couldnt get the trailer roll 30minutes after we were there and they called us while we were standing in the office! Told us to take the truck for marksville to pick up the other trailer didnt offer any reenversment!! Thisr mess up we order it 2 days prior!!!
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May 2018 by Molly Phillips
My husband and I had a U-Haul truck reserved to pick-up at this location but when we got there we found out there had been a mix-up and that we had to drive across town to get the truck. The female manager at Mount Vernon Self-Storage was very nice and apologetic about the mix-up but it still put us behind time with out moving plans.
