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August 2025 by Lyric Robinette
I ordered a birthday gift from the uk so I knew delivery was going to take some time. My package arrived in Washington on the 27th of may and said my package would be delivered by the 29th. I called the Burlington office where I thought my package would go on the 30th because I had gotten no updates until that day, they told me it was at the mount vernon facility an it would probably be sent back to the Burlington office an to wait for it to come. It is now the 1st of August, so this morning I called the mount Vernon USPS and I was told that the package they’ve had for two days was sent “back to Seattle to be sent back to the correct facility” when I asked why it was sent to them all the person could say was “sometimes this just happens, every once in a while we get the wrong package and we have to send it back” I used to work at fed ex so I’m pretty well rounded about how the system works and this is BS. My package details STILL haven’t changed it just says as of the 30th my package is in mount Vernon and now I won’t be receiving it for another what week? Because you guys don’t deliver on the weekends, this isn’t the only review I’ve seen like this on here either. If someone’s not doing their job right they should be fired. It’s literally YOUR JOB to make sure packages get to the correct place.
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June 2025 by AC Casa
The staff will hold you hostage and make you fill out their review/feedback before they finish helping you. And they repeatedly put my po box deliveries in other people's box (or just keeping them). They are all rude and from Asia for some reason.
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June 2025 by Amy Walker
HORRIBLE experience getting my passport just now. I had all the documentation ready to go, my first passport. 1. Lady yelled at me rudely for coming into the office area, even though no signs saying wait in the hall. The door is also wide open. 2. She didn't verify my name or my appt. 3. Stood there staring at me without a word, I didn't know what she needed first. Told her my first passport, she didn't care, just stood silently. Then got mad the copies were separate from the originals. 4. Rudely asked where my photo was. My appt included her taking my photo. She grabbed camera and walked around the desk without a word. When asked where I'm supposed to stand, she rudely half-shouted IN THE HALLWAY! 5. She asked if I was standard or expedited. It's literally in my application. Then stared waiting for the money order without saying a word. 6. She stapled all of my docs together after I signed without a word (again). I had no idea the originals were being STAPLED TOGETHER with the copies and application. She was annoyed when I asked why and also why copies were needed if they are receiving originals. Half surprised she didn't try to staple my original DL. Only time she was SEMI nice was around the other employees when she had me pay for the post office fees. It felt extremely uncomfortable leaving my documents with this woman. If I don't get my expedited passport in 3 weeks, I'm calling to verify my application was sent in on time, and if not, I'm going to be filing an official complaint. She was extremely nice to the women before me, so I'm not sure why I was this lady's target today. Only reason 2 stars is because the task was completed.
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May 2025 by Benjamin Branigh
May 27 2025 edit: last review said I didn’t overspend in April.
Totally overspent in May but it was all to my charity works so I’m thankful.
Updating review once again thanking you all for being there, for the clean parking lot, clean lobby, and for the flowers outside.
If I’m to ask for something it would be for a QR code with basic procedures about whatsoever
There’s no one answer to make sure everyone gets their mail correctly the first time.
And there isn’t enough room in the lobby to print a full list of services unless it was like a laminated book connected to the priority mail cage by chain.
But I’m thankful :).
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April 2025 by George Myers
The whole building smells of weed, the workers seem super high and unable to help.
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April 2025 by ben_ shelton2
Older Passport lady on Monday 4/7/25 1:45pm was so rude to us, she was also 15 minutes late to the appointment. Other workers were extremely kind though but the other ladies attitude was so bad definitely not going back and I’d recommend going somewhere else if you can
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April 2025 by Olga Shmtv
My family had passports appointment at this location and Kitty was very nice and helpful. Answered all our questions. Very nice and professional!
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March 2025 by Amanda Phillmon
I misplaced my receipt to give a review for my passport services unfortunately. (Appointment 03/22/2025) But I wanted to make sure I left some word because Kitty was great to work with and was very helpful in making sure my new passport application was properly set up. Thank you Kitty!
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February 2025 by Anna Martin
I am so thankful for this post office… They always treat me well, and treat me like I matter and I’m can’t say thank you enough!
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February 2025 by Elena
Terrible office. Local employees (particulary eskimo Alaskian native lady) openly discriminate people by refusing to provide them mails and packages ontime, don't serve them while in line and demonstrate unprofessional rude behavior. It looks like this is an open policy of a local manager.
See pictures attached.
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December 2024 by Kathleen Toivola
Frustrating interaction today. The young lady with blue hair was not able to be of much help. I’ve always had pretty good service from the other clerk.
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November 2024 by Nataliya Sereda
Thank you, Nick for the perfect customer service!
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September 2024 by Samantha
They rarely deliver our packages. They’ll mark them as “recipient moved” and when I inquire about picking up they’ll then say “It was damaged” and return to the seller, who then sends me an image that it was clearly not damaged. If you try calling their office directly they don’t answer. Some times I have been able to pick up “damaged” packages before they’re sent back, they’ve always been perfectly fine. This entire office is terrible.
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August 2024 by Nestor
Lazy and they don’t do their job. Worst USPS I’ve ever seen they said my package was supposed to get to me in 7-10 days and it’s been 7 weeks of the package going back and forth between facilities and they don’t let me cancel the order and just claim my insurance. I’ve basically lost over 300 dollars
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August 2024 by Bekky Love
I meant to give thus call a 5, but gave a 1. I am VERY SATISFIED WITH THE EXPEDIENT SERVICE AND VERY HELPFUL POLITE REPRESENTATIVE
