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July 2024 by Ryan Jakobe
Prompt and friendly counter service.
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June 2024 by steven shepherd
Teller was very nice, took care of what needed to be done, was a line moved at a medium pace
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May 2024 by Darcy patterson
Fast moving line, excellent service! Very friendly teller!
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February 2024 by reid goforth
I've worked with this bank for a year as a business owner and I have never once been able to have somebody pick up the phone. When I press zero to talk to a banker it has told me for a year straight that they are with customers.Every single time I've gone in there I've seen new staff. The turnover rate at this branch is a cancer on Wells Fargo's name worse than the 2008 crisis that they caused.Go to banner open a account.
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January 2024 by Ion
Fast service fast everything
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October 2023 by D
Must be nice to call a three hour workday day work, what's the point of even opening on Saturdays. Fingers crossed I can actually get my check cashed Monday, 4th attempt. I hate wells Fargo I'm so glad the company as a whole is going under
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October 2023 by Darryl Schuyler
Must be nice to call a three hour workday day work, what's the point of even opening on Saturdays. Fingers crossed I can actually get my check cashed Monday, 4th attempt. I hate wells Fargo I'm so glad the company as a whole is going under
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August 2023 by Steven Mason
Nice bank. Helpful staff and bankers.
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August 2023 by Nathyeli Santiago
Bad experience with ATMs, lately the ATMs are not in service
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August 2023 by Spencer
Worst company to bank with.
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August 2023 by Debra Puckett
The quality of the personnel here is why I'm glad I bank here
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July 2023 by Roxanne Carson
How is this bank still open for business? I recommend closing it or entirely new management. Only 2 tellers at 3 o'clock on a Tuesdat. The line went to the door and then wrapped atleast 15 people 2 the side. Close to 30 people waiting on only 2 tellers. I spent 30 minutes standing in line to make a deposit and request a new card. The card they were supposed to send still has not shown up. The manager tells me I am going to have to move to the side and wait for her to help me at another desk because there are people in line. I said I was one of those people and just spent 30 minutes waiting to get here and you want me to go over there and wait again? I could not believe that my time spent in line was disregarded and since the price of ice cream is similar to the price of gold, I had to leave because I could not wait another 30 minutes while my ice cream melted in the car. Its time to change banks. All these negative reviews should be getting someone's attention. The only reason your in business is due to the money your customers put in your bank. We trust you not only with our money but our time.
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June 2023 by Craig Jennings
I'm in my 60th yr of life and have been doing business banking for 37 yrs. THIS bank has consistently been the absolute worst for service in all my banking experiences, and I have been going to this branch for 6+ yrs! (Any of the usually, ONLY two available Tellers have always been nice; WHEN I finally get to one.) I cannot count how MANY times the line for getting to a teller has literally been out the front door... The drive thru is often; "NOT OPEN TODAY".The turnover for bankers is very high. When I HAVE needed to speak to a banker they are ALWAYS unavailable. I have tried to make an in person appointment and have been rudely told "No", that they DON'T do it that way. They ONLY schedule thru an app or online.(What about the computer ignorant elderly or any aged computer illiterates, who don't know how to use the modern computer tools? What an INSENSITIVE & REDICULOUS POLICY!!!) When I have tried to schedule on line appointments, they are only available 9-4 Mon-Fri (When I'm working) No Saturday appointments UNLESS I want to book about a MONTH in advance. I have literally tried to call the Local Mount Veron Branch over 20 times at various times during the week and on Sat in this past week; THEY NEVER ANSWER THEIR PHONE!!! (AND that's also what i heard from the 800 service banking Reps who say they CANNOT GET THRU by phone AS WELL!) AND when I've called; after I'd wait for 10 min on hold for someone to answer; their phone system automatically hangs up...Leaving one feel real special.I DO hope that an Executive in charge of customer service reads this review...My suggestion is that YOU Read EVERY 1 star review CAREFULLY; (for every 1 person who DID leave a review, I can assure you that there were 10 MORE people who had similiar experiences that DIDN'T leave a review) and ask yourself: "WHAT can be DONE to CORRECT the consistent problems that this branch has been having for YEARS?" Either you WILL correct the ongoing issues at this location OR you will continue to lose clients; like ME who are fed up with such POOR service. (It appears by by my observations over the years of the "services rendered", that walkin clients are just NOT important to W.F.?) The current Google rating for this Branch is 2.6 stars (That's a "D-"!) and in my observation THAT'S a little higher than the Branch DESERVES...If I could leave a 1/2 of a star rating, I would; which would be the equivalent of leaving 2 cents on the table for a crummy waitress. So, there is my two cents worth.Now for those of you who read this all the way to the end; get ready for the computer generated "Response" to my review on the next window. I'm sure it will be a bot response and the likelihood that AN ACTUAL Human Being from W.F. ACTUALLY responds to me in ANY significant way is VERY minimal; JUST LIKE THEIR CUSTOMER SERVICE...LOL!
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May 2023 by Will Byrne
FIX YOUR ATMS!!!! IT HAS LITERALLY BEEN WEEKS!!!!! What is wrong with you? Oh. Yeah. You're Wells Fargo.
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May 2023 by Meagan Leader
I actually reviewed about a week ago in frustration because of my on line account not working but today David in wells fargo deserves 5 stars for his patience and time he spent with me on getting my account to work online. I definitely recommend David if anyone needs any help with there banking!
