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December 2023 by sugumar p
We recently had the pleasure of working with FirstSecurity for our home purchase, and the experience was truly exceptional. As first-time homebuyers, the lending process seemed daunting, but Alycia Edmonds and team made it seamless and stress-free.Top class for below pointsCommunication and Updates, Expertise in Lending and Attention to Detail provided by escrow and agents and buyer
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November 2023 by Simon Rillera
Would recommend Tara to anyone qho is planning on building a home or buying. She will let you know what is possible and what is not. If it is possible she will get it for you.
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November 2023 by KnucklesMcJerk
PLEASE make it obviouse on Google that this is NOT a deposit branch. As to avoid a situation like some one figting an hour and a half through traffic attempting to make an important deposit to then be told one cannot deposit there.The gal at the front desk was very polite
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September 2023 by Szymon Trapp
Cari is very well organized. She send out fantastic emails with all information nicely laid out and provides follow ups by phone. She explains all steps of the mortgage process in details so I always felt well informed.
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September 2023 by A Guerra
Cari Anderson is the best! She was immediately available with all our questions/concerns throughout the home buying process. We would confidently recommend Cari to anyone needing an expert loan officer.
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July 2023 by TROY LEN
Robert and Usha were very helpful yesterday at 14808 NE 24th SUITE D. They're the most helpful and friendly people I've met in a decade or more. Hats off to both of you for helping my guest ? at AutonationDodge and Jeep. Daniel purchased a vehicle from me yesterday. After driving to 2 different banks and them telling him he wasn't a customer. Flat out r
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June 2023 by Elizabeth Williams
Matt and Amy explained every step of the way to my husband and I. They answered all our questions and made sure we were comfortable with everything throughout the process. Cant thank them enough for all their help along the home buying process. Highly recommend :)
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June 2023 by Tanya Hosey
The woman we dealt with was very nice. The issue I had is that they mailed me sensitive information and never sealed the envelope. Anyone could have pulled the information out and looked at it. I don't feel certain secure now.
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May 2023 by AL Luschen
Bill, our loan officer, truly went above and beyond to assist us with our new home loan. He not only provided exceptional service during his regular working hours but also willingly helped us during his day off. This level of dedication and commitment was truly remarkable and made a significant impact on our experience.One of the key factors that made our experience with Bill great was his ability to ensure we fully understood the entire home purchasing process. As first-time homebuyers, we had many questions and concerns, and Bill patiently and thoroughly addressed each one of them. His clear explanations and guidance made us feel confident and informed throughout the process, alleviating any anxieties we had.Moreover, Bill's personalized approach and attention to detail made the entire process a breeze. He took the time to understand our specific needs and financial situation, tailoring the loan options to suit our requirements. His expertise and knowledge in the field were evident, and we felt that we were in capable hands.Overall, Bill's exceptional customer service, dedication, and willingness to go the extra mile made our experience truly outstanding. We are extremely grateful for his assistance and would wholeheartedly recommend him to others.
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May 2023 by Laura Paulson
Alycia and her team were amazing to work with!! Great communication, fast and efficient and I truly felt I could trust every step of the way with them. I would recommend them 100% - thank you for all the hard work!!
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April 2023 by Dean R.
This bank is a joke. Over the past few months I have made online purchases and First Security in its infinite wisdom decided it was a fraud. It happens unbeknownst to me and then when I try to make a local purchase at a store or gas station, the card is declined. To make matters worse, they are only available during normal business hours so there's nothing I can do until the bank opens. This has happened to me 6 or 7 times. The most recent happened A WEEK AGO and my card is still getting declined even though I have several thousand dollars in the bank. I'm migrating to a new account at BECU and they do it the right way: if there is a purchase over a limit YOU set, they don't decline it, they email you and tell you that if it's fraud to log in to the account and report it. THIS is customer service. First Security sucks.
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March 2023 by Beatriz Travalon
It was fantastic working with Julie! As first time home buyers, Julie was great and patience at explaining the process and helping us along the way.
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March 2023 by Maggie S
We have worked with Matt’s team twice! Exceptionally knowledgeable and very timely communications! Was able to beat the other loan packages I was considering!
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March 2023 by Tsuyoshi Matsubara
Matt and Amy are an amazing team. As a first time buyer, I didn’t know what to expect but they explained all the steps clearly and we were able to close in 3 weeks. Thank you so much!!
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December 2022 by Franco Gallardo
Alycia, Regan and the rest of their team worked extremely hard to get things done for us in a very short amount of time. We were moving from HI to WA and had a terrible experience with our first lender. Working with Alycia and her team was a complete 180. They exceeded our expectations in every aspect of the home buying process. They "held our hands" the entire time and answered all our questions and concerns. We highly recommend this group of amazing people!
