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January 2024 by BRENDA KENDALL-JONES
Estimate was fast and accurate. Our products arrived within 2 weeks of our estimate. Our shower was slotted for a 2 day timeframe and was complete in 1 day. Installers were professional and did a fantastic job. Worth every cent considering they do demo, move plumbing and install. Love our new shower!
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January 2024 by Samantha Fladebo
Amazing service! My bathtub is so much better and the little gift bag they left behind was a very thoughtful touch. Will be working with them again!
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December 2023 by Lorie Gallaway
JT and Gage! Efficient, tidy and friendly. They do quality work. Thank you.
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November 2023 by Rick Stanfield
My experience with BathFitters is now over 7 years and my shower looks and works as if it's still brand new. The product is high quality and has even been complimented by our quests. The installation only took one day and the installer was efficient and personable.I'm looking forward to having BathFitters upgrade our master bath in the near future.
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November 2023 by Stevie Schmidt
The whole process with these guys was great from start to finish. The salesman Chase who came to the house, gave me lots of options and let me change my mind repeatedly. The installers showed up 15 minutes into the two hour arrival window , laid tarps throughout the house to make sure the floors weren't trashed, completed the job in about 7 hours and left no mess behind. It looks great and I can't wait to take a shower!
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October 2023 by diane carlson
Everything was so easy. I made an appointment. For someone to come to my home. He showed us the options for our bathroom. They were able to do the demo, and install on the same day. We have a beautiful new bathroom. Thanks bath fitters
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October 2023 by Mary Casey
Our experience was wonderful! Everything went perfect. We loved our walk in shower, craftsmanship was great, left our home neat and tidy! We are in a new home now and if we decide to update our shower we will definitely call Bath Fitters!!Service: Bathtub replacement
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September 2023 by Paul Knoebel
The sales consultant knew her products and gave us options available. She did so with no pressure and did not give us a timeline like one of their competitors ("agree to the terms by tomorrow or you will lose a discount.") Her measurements of the area was perfect. The technician who took out the old tub did a great job and totally cleaned out the demolition work. The next day the installer did a great job and cleaned up all of his work. We have had the shower for four months or so and love it. High quality materials and installation. They did it for a price about half of their major competitors who also gave us a bid. We plan on replacing a tub in the future and will use Bath Fitter without question. We also love the life time guarantee that is transferrable. Thank you, Bath Fitters!Service: Remodeling
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September 2023 by Sally Chambers
Everything went smoothly with our shower installation, from beginning to end. The consultant was friendly and knowledgeable showing us all the choices for colors and fixtures. The installer arrived on time, was very professional and got right to work. We were amazed at the result, all completed in one day. We're very happy with our new shower.
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September 2023 by Pamela Madigan
We remodeled 3 bathrooms using Bath Fitters and we were very happy with the results. One shower bath combo and two showers. This work was done during a time of supply chain issues. We were very happy with the quality and speed WTG which our projects were completed. This is the second time we have used Bath Fitters . The previous time was 15 years ago and that tub shower combination still looks like new.Services: Bathtub replacement
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September 2023 by peter horvath
We had Bathfitter put in a replacement shower. Our installer did a great job; tearing out the old insert the first day and doing the installation the second day. He cleaned up each day and was very pleasant to work with. The financing was easy too! We will use Bathfitter again!
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August 2023 by Jodee Anderson
We have not had the work done yet but materials are in order. Hoping Bathfitters lives up to all they’ve promised. So far, extremely satisfiedServices: Repair water fixtures
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August 2023 by Jeffrey Honse
Communication and follow through on contractual obligations was a major issue. We had Bath Fitter install an insert for our tub in a condominium building. Several weeks ahead of the install date I reminded our installation coordinator that they were required to pull a permit through the city of Kirkland before starting work. This was critically important because in order to proceed with the project, we had to turn off water for the entire building as there are no shutoffs for the individual units. We did not want to have to put an entire building through that inconvenience multiple times. Further, we had a flooring installer for the bathroom scheduled to install flooring the day after the Bath Fitter install, so we could not tolerate a project delay over something silly like not having a permit. Well, the installer showed up on time which was great, but he had no permit. They didn't bother pulling one and then proceeded to argue with me about it for the next 2 hours. I told them that if the city said no permit was required, then I was happy to let them proceed. Of course, the city confirmed that a permit was required. So they agreed to pull a permit... until the next surprise... they had no active business license within the city of Kirkland, so they could not pull a permit and it would take days to get that straightened out. This was extremely frustrating given I had on multiple occasions reminded our Bath Fitter representative that they would need to have a permit to do the work. They clearly don't take that or input from their customers seriously so good luck with your project. I hope they are more on top of things than they were for me, but I would not bet on it.We ended up proceeding with the install due to lack of any other options, but now I have unpermitted work in my unit, despite their promise to follow up with the permit after the install. Prepare yourself for a bunch of lies and broken promises. You are likely to receive them.On a positive note, the person who did our install was polite and professional. I felt bad for his company having put him in the situation they did.
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August 2023 by Will Myers
We needed to have our bathtub replaced because the previous owner had let it corrode. After contacting a couple of local places, we took a look at Bath Fitter NW’s website and liked what we saw. After some discussion, I submitted a request to get an estimate. I got a call the next day from a customer service agent who verified all of my information but was extremely apologetic that the earliest he could get someone out was two days from then, which was a Saturday. I was impressed that they had someone who would come out on a Saturday.Chase came out with a ton of samples so that we could pick option and colors. Since we were getting rid of the bathtub, we opted for a stand up shower. What we really liked is that they also had safety options, so we picked a couple of grab bars and a tray on the bottom that had a low step to get out of.From the time of the consultation in late April, it was about six weeks for the team to come install the new shower. Initially, the install was set to be done over two days: one day, in the afternoon, to remove the old tub and install everything new on the morning day two. Just a couple of days beforehand, though, I got a call from Bath Fitter saying that, if it worked for us, that the team could show up Monday morning and do everything in one day! I couldn’t say yes fast enough!The two installers arrived promptly at 9 am and after some chit chat and verification of everything that was happened, they got right to work. It was so relieving to see them take out the old, corroded bathtub! What was originally scheduled to be a 4-6 hour project ended up being done in about three hours.The only negative was that one of the corner shelving units we had ordered hadn’t come in, so would have to be installed at a later date. This took place about three weeks later.The team was personable and professional and the customer service staff was top notch. I would highly recommend Bath Fitter NW for when you want to refurbish your bathroom!
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August 2023 by Aaron Halabe
We've used Bath Fitter to update two showers in our home. They both look great! The products offer good value, given the long-lasting beauty of the materials they use, and the ease of maintaining them. The sales and office staffers are really pleasant, efficient, and communicative. And the technicians do thorough and professional installations. Our experience has been that Bath Fitter is a very customer-friendly business to work with.Service: Shower refinishing
