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December 2023 by Geist Macleod
Secure. A personal code is given to you when you sign up and you must use It for access through the gate and for access to the building. They will email you a map that shows you where your locker is, so pay attention. The place is very well lit, clean, has nice wide hallways and an elevator. If you’re in a wheelchair, this place will accommodate you quite nicely. They also provide carts at the entrance which makes moving into the storage locker a cinch. I signed up online. It was straightforward and easy.
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December 2023 by David Larson
This is my second time renting space with this company, and both times have been excellent experiences. Rose, who helped me get set up and decide which size unit would work best for me, was particularly helpful.
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November 2023 by Zachary Wilcox
This storage facility is definitely the best storage facility for miles. The staff is really nice and really professional plus the prices are competitive. I would highly recommend this storage facility.
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November 2023 by N. W.
The Mountlake Terrace, WA store manager and staff are awesome people to work with! They are very patience in helping me set up my account, showing me the available units and even taught me how to use the lock! I had a great experience at this store!
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November 2023 by Zarianne Morehouse
I talked to two different property reps who were both extremely helpful in getting me set up and get me keys to my unit. I really appreciated that there were actual people to talk to who could answer my questions.
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October 2023 by Fang Lin
very new facility and super clean. Manager Rose is great - handled all my questions from touring the facility, moving in, billing, to move out. Too bad I couldn't find anything close to the same level in my new place.
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September 2023 by Hank Lin
very new facility and super clean. Manager Rose is great - handled all my questions from touring the facility, moving in, billing, to move out. Too bad I couldn't find anything close to the same level in my new place.
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September 2023 by Zach Vessey
All the staff are friendly and helpful. Facility is extremely clean and maintained. They waived my fee and allowed me to transfer to larger unit when I realized I was going to need more space, and they actually put in the effort to find a unit very close to the one I had already. Very pleased with the service. My one “complaint” (if you could call it that) would be later hours, but that’s a personal preference. Thanks so much folks!
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September 2023 by Max Sack
Summary: This facility is not properly secured and has experienced at least 3 break-ins within the past year. I would strongly suggest AVOID RENTING FROM THIS LOCATION (and possibly all Extra Space locations) given the poor response to repeated break-ins and their obvious "profit maximizing at the customer's expense" approach to running their business. Top issues:1.) The company refuses to more broadly share the fact that break ins are occurring at this location with renters, even with the high likelihood they were impacted(e.g. I had to discover my unit was broken into myself, they didn't notify me in any way. I also happened to randomly tell another renter who was on his way in to visiting his unit, and he also discovered his unit was broken into...so these events have had larger impact than they either know, or are letting on and in either case, they have offered no proactive response to their customers). (IF YOU ARE A CURRENT RENTER GO CHECK YOUR UNIT!)2.) They will not commit to improving the security in any clear way...only vague non-helpful statements like "we're looking into it." In speaking with the district manager they have also confirmed they won't be making any affirmative or public commitment in the future...only that they will do "something." That manager also mentioned adding a security guard "won't happen" (which I don't think she meant to share so honestly, because she later walked the statement back to a more moderate "we'll evaluate all of our options...".). The staff also basically ruled out that they won't be adding camera's because "(paraphrasing)renters don't want their privacy violated by additional cameras"...which is confusing to me because (as a renter myself) I also don't want my stuff broken into, damaged and stolen....so this honestly just felt like an excuse to not invest in more cameras3.) They are not particularly helpful in providing remediation in case your unit/property is impacted by break-ins/theft, beyond providing a free month and "offering" you to change units at your own expense. Oh and they also replaced my lock which was drilled out by the thief.4.) They overly burden their local individual running this location to handle all of the issues with this local store (including break-ins) and provide almost no additional support. The local manager was tasked with reviewing the entry/exit camera footage for each of the reported breakins, trying to track down the specific date and time of entry, which she had almost no time to do in addition to focusing on her other responsibilities. And according to the Police officer who took my report, the company has not been particularly cooperative with sharing the footage with the police. This is not a criticism of the local person running the location, she is doing her best, but she is not set up for success by the broader company.I want to give an honest and fair assessment of this facility (and perhaps extra space storage in general). While the rates and move in process and pre-sale customer service were all fine, the problem with this facility doesn't emerge until you move in and have your unit broken into. Sure everyone you speak with is nice enough, but that doesn't really matter if the company and its policies don't really stand behind providing a good quality,/safe storage experience. Everything I have heard from the representatives of the company in response to this incident and my concerns confirm to me that they really don't care about their customers' experience or the safety of their property. It's a huge PITA to change storage units, so I might be stuck here for a bit, but if you have not chosen to store your stuff here, do yourself a favor and CHOOSE SOMEWHERE ELSE!UPDATE (7pm): I called the number from the response below, which was an unhelpful waste of time. Don't be fooled by the meaningless corp speak from ExtraStorage. I provided detailed explanation of the pro
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September 2023 by K Yi
Very new, clean, and well kept storage center! It was a simple online process to lease a storage space and a representative, Nandin, was excellent and very helpful!!!
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August 2023 by Anym Johnson
I am Seriously Disappointed in this Storage facility. When I went there the first time, it seemed like the Best Option, but I came to realize that they are using techniques Against those Who are Keeping them in BUSINESS, and that's a Bad idea. 1) They LOCKED the Trash Container - for those who use their facility - they LOCKED THE TRASH CONTAINER, Can you believe it ?!!!!!!!!!!!!! at a Storage facility!!! Now, if you have trash; TAKE IT WITH YOU - they don't even Respect for their customers who don't even live in a residential facility (homeless) and those Who don't have a Vehicle; who may Not find a Container where to drop their boxes and trash; they go to the Extreme in order to SAVE MONEY on the trash pickup!!! Thanks ABUSE against those who Run their Business; the CUSTOMERS, I almost had an accident because I had to transport things from their facility into another location in my Small Vehicle and because they don't want us; the CUSTOMERS who keep in BUSINESS; to dump our empty Boxes and other paper items or trash that We don't need to be taking with us in Our VEHICLES; I had No Choice than to put it in the Driver's Side under my feet, and that almost caused an Accident for me. 2) They used to KEEP this Place CLEAN; and they practically have abandoned this facility; more like they are NEGLECTING IT; just go use the toilet and their Restroom; and you'll understand what I mean.
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June 2023 by Martin Kaplan
I just purchased the storage space, and getting set up to have it available from July 1st on was easy. I haven't visited the site yet.
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June 2023 by Jennifer Rasmussen
Great prices. Totally secure units. The lady at the counter was so pleasant
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June 2023 by Tasha Shives
Just moved in and so far, so good! Booked online and received a welcome call from the manager 10 minutes later making sure I was set.The property is extremely clean and very secure; I was also delighted in the variety of unit sizes and configurations to match my needs.I’m considering it a huge upgrade from Public Storage in Mountlake Terrace, where I experienced several issues over the course of three years.
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June 2023 by S Stokke
I've only been here twice. It is a new facility, near an office park, well maintained, good lighting, easy to rent, nicely automated. I will review again if there are any changes.
