-
June 2023 by Thomas Le
Love mudbay for our cat needs. They are very helpful!
-
June 2023 by Bruce Turner
The staff is so helpful the store is like Disneyland for your pet. They have excellent products and food for your pet.
-
May 2023 by Kory Caze
The staff here has so much knowledge and care so much about animals. My go to with any questions when it comes to what treats, food and bones are best for my puppy
-
April 2023 by Darlene A
Came in to search for an indestructible squeaky toy for my 8.5lb chewer and they hooked me up with an option that fit the bill and didn’t break the bank. Loved that we were greeted and helped right when we walked in and offered treats and a first time visitor thank you card at checkout. We will be back!
-
April 2023 by C. Mei
Amazing customer service! We ran out of cat food just as we were supposed to board a flight overseas (military move). We didn’t need a big bag of food, so we asked for the smallest size bag. They listened to our issue and ended up giving us cat food samples, which worked out perfectly for our situation. I was immensely touched by that gesture. Thank you!
-
April 2023 by Zim
Wonderful customer service. Welcoming and helpful ? !!Edit 04/12/2023: I am a long-time customer here and today's customer service was extremely disappointing. Very rude staff; I felt unwelcomed while shopping at this store. The two staff members made me feel uncomfortable while checking out at the main desk. Used to be friendly, convenient, and welcoming store. Apparently not anymore. Will not be returning.
-
April 2023 by Jacob Petsche
Our dog has a lot of food allergies and the staff here is very helpful. They have helped us try a wide variety of foods to meet our dog’s complicated needs.
-
March 2023 by David Shields
The staff was all very friendly and professional. Johnny in particular helped me pick out the right drinking fountain for my Savannah cat and gave great service, but all of the staff was great. My cat absolutely loves his fountain, top of the notch food, and toys. And everything I bought was very reasonably priced. I recommend this store for anyone that cares about their furry family member.
-
March 2023 by amanda l.
My boxer has been diagnosed with lymphoma. I went in to purchase raw food from them and the woman who assisted was so helpful. I was lost as to where to start. She shared personal experiences with what she is currently feeding her dog and offered sympathy and encouragement in a very uneasy time for me.
-
February 2023 by Jess H.
If I could give ten stars, I would. My 14 year old Maltese had to be laid to rest and we took her during her last weekend to Mud Bay to get all the treats and toys she could dream of. When we walked in, we told them what was up and they got her a cozy bed to sit in in the cart so she could shop in comfort. One of the employees went to the back and drew and beautiful card for us with a picture of her on it and everyone in the store signed it. Then they presented us with a bag of samples, soft food, ice cream and some other goodies for her. Everyone came over to give pets and hugs to all of us. I cried the entire time and they were so patient and loving with me. They went so far out of their way to help make her last few days special and it meant the world to a grieving family. Thank you so much, we will not be shopping anywhere else!
-
November 2022 by Michelle Luckey
If, we have a place like this in Cali. I haven't stumbled across it yet. We were visiting family in the area and walked into the store to see if they offered (extra) large breed dog supplies. There was a young man working that night who is also a Cali native. Although, I can't remember his name he was beyond helpful, nice, attentive, informative, courteous, funny and down to earth. He made the experience worthwhile. Thank you!
-
November 2022 by Kathy L.
Excellent selection of all the best pet foods and outstanding customer service. All employees are so pleasant, professional and knowledgeable.
-
October 2022 by Omar Vasquez
Top notch experience with Johnny S. at this location. I was omw back from the vet and had to stop in to get some specialized food for my cat due to some UI issue he's having. Johnny was helpful, empathetic and informative. Even tried to offer me a lower cost alternative to the food I was looking at. After I decided to go with the more costly option he informed me that I could get 3 cans of the other option as samples to see if they work as well. I've been inside of numerous Mudbays and no one had ever told me this before. Great customer service, great demeanor and helpful. Greatly appreciated after spending hours at the vet. Thank you
-
October 2022 by Victor Nuci
Staff went above and beyond to find food for our cat that had furball problems. Went back for help with a stray kittens food. Still friendly and helpful.
-
September 2022 by John Mevissen
Friendly staff, a pleasant shopping experience for pet supplies. We have a guinea pig that needs plenty of hay!