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January 2024 by Cydli ..
We've been going here for over a year and love them. My little guy is a pupoy with curly hair. Sometimes he lays still sometimes he's a wiggle worm but always happy when we go in. We had 1 not great cut by a new groomer who said if I didn't like the cut to bring him back & she'll reshape at no charge (i was still learning cuts for him) ! Thank you!! Its a boutique shop/groomer so don't expect Corp policies & communication, sometimes they have to call you back, but I have never been left hanging.
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October 2023 by Sara L.
Pet Station is always wonderful with my pet. I take him there on a regular basis for his grooming. My dog has separation anxiety, and when I take him to Pet Station, he feels comfortable that people are friendly and kind and truly care for the pets. They go above and beyond.
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September 2023 by Stephanie Breeden
We recently moved to Newcastle and were excited when we found a new groomer so close to us. I brought my border collie/aussie mix in for a “bath and tidy”. I confirmed that they would shave around his butt because he gets Matts if we don’t keep it shaved, they said they would trim around his face/ears and his private parts. 80 dollars and 2 and a half hours later I got him back looking almost the exact same with no “trim” done, his butt was shaved very choppy and uneven. They also shaved up onto his back for some reason. His feet were left half trimmed. It’s frustrating when you pay so much money to get him back looking the exact same as when I bathe him myself but this time with a bad haircut. The picture attached is by his butt, up onto his back that was buzzed off.
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September 2023 by Stephanie B.
We recently moved to Newcastle and were excited when we found a new groomer so close to us. I brought my border collie/aussie mix in for a "bath and tidy". I only read the google reviews before taking him here but I guess I should have read the yelp ones too. I confirmed that they would shave around his butt because he gets Matts if we don't keep it shaved, they said they would trim around his face/ears and his private parts. 80 dollars and 2 and a half hours later I got him back looking almost the exact same with no "trim" done, his butt was shaved very choppy and uneven. They also shaved up onto his back for some reason. His feet were left half trimmed. It's frustrating when you pay so much money to get him back looking the exact same as when I bathe him myself but this time with a bad haircut. The picture attached is by his butt, up onto his back that was buzzed off. All the reviews of them injuring dogs explains the waiver I had to sign saying they accept no responsibility of the dog getting injured while it's being groomed.
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September 2023 by Lizzie Hedlund
Pet station is a perfect place for a quality cut! I have taken my puppy woody here 3 times and they do an amazing job. He get mats super easy and they are able to salvage his hair and make him look great!They are under new management and provide great customer service :)
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September 2023 by brea Nelson-Rigtrup
My little dog that used to get regular grooming here passed, but it is still an easy and excellent place for my big dogs nail trims. Pet station is kind and easy to deal with. Thanks!
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September 2023 by George S.
I have called them several times with simple questions. Every time the lady who answers the phone says that she will have the owner call me back, but after several days or even weeks, no one ever does. Based on the overwhelming number of negative reviews (pets being cut or injured by the groomer, pets escaping and running away from the shop, poor grooming service, rude staff, etc.), I will definitely not be taking my pet here. I do not see how they can still be in business.
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August 2023 by Kellie F.
They do not respond to emails, I tried it with no response... so I called in to ask a few questions... the lady who was on the phone (I didn't get a name) she was actually extremely rude and she made me super nervous. Then I come on here and see a bunch of recent reviews about other dogs getting injured and also getting lose and running away from the shop! Not okay at all, and I am definitely NOT going to take any risks!!! My sweet boy Scooter, is my whole world, he deserves only the best and nothingvlrrrm mi ko ok Thank you everyone for your honest reviews!!!
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August 2023 by Sienna N.
Random acts of kindness: Pet Station in Newcastle Amina (owner) and Joanne (groomer) Bambi was recently diagnosed with cancer and after multiple vet visits, meds, alternative treatment, she needed a break but needed a groom badly. I wanted a quick in/out stress free visit but no one would take her aside for 4 hours which I think is too stressful. Here comes Pet Station. First call & first visit and without hesitation, they said to bring her in! it may be her final grooming so let's get Bambi beautified. Only expecting a face paw and belly shave, my baby came out fully groomed as the princess that she is. I am eternally grateful for this kind gesture from a random stranger as we navigate this journey with our first dog who spent 13.5 years with us. Each additional day is a blessing. Please support our local small business. I would personally love to see Pet Station get attention for their kindness! Apparently the new owners took this business over 1.5 years ago so keep that in mind when reviewing past reviews.
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July 2023 by Lindsey Marchand
Wonderful! My dog is a difficult dog to groom and Cindy took her time with her and really made sure she felt comfortable! Her hair cut was adorable and will definitely be back! Also, the staff is extremely friendly :)
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July 2023 by Matt Miller
My pup Mila felt and looked incredible after her first real grooming session. Great value for wash and groom, very kind staff and great service.
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July 2023 by Oliver Alcantara
My corgi always looks great after visiting Pet Station. They do an excellent job of cleaning him up and making him look handsome!!!!
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July 2023 by Dulce Lutthans
Owner & staff are very friendly and very accommodating. They did a great job on our standard poodle & bichon poodle. When we came to pick them up, they were simply beautiful, their having been trimmed precisely as we had asked when dropping them off.
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July 2023 by Carol Sidley
I am so pleased with the grooming they did on my dog. She’s a standard poodle and looks gorgeous. This is definitely the groomer. I will be using going forward. Thank you so much for such a fine job.
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June 2023 by Jessica M
Winnie did an AMAZING job grooming my 4-month old goldendoodle for his first full groom. The symmetry and details are INCREDIBLE. I am SO happy with the quality cut. The last two photos are before pictures.
