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October 2023 by Mais Kassas
Pretty expensive. No restrooms.
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May 2023 by Loui Larson
In all my 9 years of driving, this is the only place I've encountered where the pumps routinely get stuck/freeze/malfunction. God forbid I try to use fuel rewards
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January 2022 by Ron H.
Let me start off by saying I have never left a review of any business until now. Yet when you receive such a dishonest service and receive no sense of remorse from the Manager or Shop owner I felt compelled to sign up and submit a review. About 3 weeks ago I was calling around various station to find assistance with mounting 4 tires on my truck. When I spoke with Ike the mechanic on duty he had quoted me $45 per axle. I ask, is this for each wheel and he replied not per axle 2 wheels each. so I booked an appointment to drop off my truck the next morning. When I called later that afternoon for an ETA to pick up they said it would be ready by 5. Unfortunately I could not stop by until after 6pm and they told me that it would not be a problem as someone would be there until 9pm. When I eventually made my way to the Shell station the gentleman working let me know that the bill came to $250. I was shocked and asked this is not correct it should be closer to $110 after tax as I was quoted $45 per axle. He let me know that he could not do anything with the bill, and I was not expecting that he could, so I left very frustrated and began wondering about a bait and switch scam. My wife told me to let it go for the night until you could speak with the manager or owner in the morning as they opened up at 7am. When I called the next day at 7am, Ike answered and after I explained my frustration, he said, he was referring to 45 min per axle, not $45 per axle. I let him know that that is not what he quoted as I would have never dropped off my truck, with this outrageous rates to mount tires. He said that he would talk to the manager and call me back after 8am. When he called back I was informed that they would take off the tire disposal fee of $20 but that is all she was willing to do. At this point I was left with no recourse but to pick up my truck and discuss with the manager in person. When I discussed the bait and switch and dishonesty that has happened I was not offered any sympathy or apology but rather, this is all we can do. Lesson learned after stewing over this crap service and dishonesty is buyer beware at this Shell Station. If you are thinking about getting any service done here don't. If you chose to take the risk, make sure you get a written, signed cost before handing them your keys. Ike is a nice guy but I am certain his hands are tied to the poor ownership and the manager who I suspect is the owner. I drove by today and noticed your store front is boarded up. Looks like you are angering more than just myself. If I could rate you a NO STAR I would. Honesty and Integrity go a long way and this Shell ownership has neither. I hope anyone reading this review stays clear of this Shell Station. Happy New Year and thanks for Nothing.
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December 2021 by J I
Gas station is ok, but the shop is absolutely atrocious. I used to bring my car here and they did a good job but something has changed.It is now run by someone who is unqualified, lacks knowledge, and is rude.His name is Ike. Maybe, just maybe he would make an OK mechanic's assistant, but he should in no way, shape, or form should he be in charge of anything.He literally said as 'head mechanic':"I thought the problem might be a broken part A, so I spent $250 replacing that part for you, but the problem is something else.The problem might be part B, which will cost you $700, so I'm gonna replace that next. If its not that, I'm guessing it's part C, which will cost you $1500 to replace."This is not how any reputable shop operates. My gut told me to walk away the moment I heard Ike speak, but I didn't listen. Do with this info what you will.
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September 2021 by Jordan Kozakiewicz
The cashier Trevor was VERY unhelpful. Super cute though. 10/10 experience
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September 2021 by Don L.
Robert and Ike at the Newcastle Shell service station came to the rescue when I got the back seat belt extremely stuck in a toddler car seat. After trying for half an hour to get it unstuck and getting it lodged even worse, I gave up and tried going to the nearby Shell service station to see if they could dislodge it. At first they looked at it and said "I don't know if we can get that out." I was resigned to the thought that I would have to cut my seatbelt. But then undaunted by the challenge, Robert, a fellow dad, made it his mission to free the seatbelt. He and Ike used a bunch of tools and a lot of elbow grease, but it was pretty stuck. It looked hopeless for a while, but then finally, there was a shout; they had dislodged the belt! I gave them a standing ovation. It was a pretty unusual request, and they charged a very fair price for the work. And all through it, they were super nice. I would definitely go back there for service in the future.
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May 2021 by Ice Qu
Always a clean and functioning fuel stop. Super convenient. Right in the neighborhood, no need to go to some busy area to refuel. Prices for gas are a little higher than some spots, but the easy access and nice staff make this station very nice.
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February 2021 by Dee Mulford
Terrific service. Robert is an excellent mechanic and a very kind person
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October 2020 by Rick D.
Good support when I needed help using grocery points. Very organized, new pumps. Restrooms are actually available.
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September 2020 by Joseph Bynum
I had a turkey sandwich very good. The owners want chips, because the price has been a little high. The owners work there and the staff are very friendly, very sweet.
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June 2020 by Peter Bae
gas price is always higher than other Shell gas station.
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May 2020 by Jeff Charles
Robert is great and totally fair as a mechanic. The owner is great as well, fun.
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January 2020 by Carrie M.
Great to have a little local gas station that also helps to repair cars in your neighborhood. The owners are so very nice as well. They've definitely helped fix a few flat tires and some maintenance issues.It's also super convenient for getting gas. Right near the freeway. They also have snacks and water/soda if needed. And right next-door is a drive-through coffee shop. I love supporting local in many ways. Highly recommend if you need any help with your car.
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September 2019 by Damien Hall
They have video and audio ads on the pumps. It's gross.
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June 2019 by Travis Ottele
Nice and friendly staff. One of the gentlemen here saw the pump was experiencing some sort of technical glitch and came over to offer help without having to be signalled. I know it's a small thing, but I love good customer service in all forms.
