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October 2023 by Benjamin Campbell
Hello I was renting a Uhaul and was also interested in renting a storage unit and Matt was very kind and did an exceptional job in explaining and showing me around the place! I also like that they have free coffee and water as well as a bathroom in the office.
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October 2023 by Michele Marzocco Cook
The staff here has always been terrific but Matt Campbell went way over and above to assist me when I was moving my elderly mom's things. I cannot express how much I appreciate his help.
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September 2023 by G D.
I am so pleased with this new manager Matt. He was helpful and found me the right storage size and location for my needs. Always waves hello and is professional and helpful. In the past when I had been shopping around a few months back there was someone who never called me back so I just wrote it off, but then I called again a few weeks later when I heard they were getting a new manager and then spoke with Matt and he was very responsive in a timely manner and really gave me exceptional customer service. I highly recommend this facility, and I have had storage at some of the major chains which were inconsistent and rude. I feel co for table and safe here even when I'm alone at night!
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July 2023 by Dr. Tiffany Althaus
I never write reviews, but I had to in order to spare someone else from the same very poor customer service. We rented one of Cascade’s moving trucks for the weekend for a whole few miles of moving (literally moved around the corner from my old place, just up the road from cascade). We filled up with gas after, returned and asked if there was anything else we needed to do and front desk gave the ok. A week later I get a bill for an extra 60 dollars for gas, that turns out had been siphoned from our truck because they have zero security. The front desk lady even said after the fact this happens a lot. We escalated the issue up to management and they refused to hold themselves accountable for their poor lack of security or even consider compensating us for the extra bill that wasn’t ours. Awful experience from upper management. Please do not use this service.
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July 2023 by Tiffany A.
I never write reviews, but I had to in order to spare someone else from the same very poor customer service. We rented one of Cascade's moving trucks for the weekend for a whole few miles of moving (literally moved around the corner from my old place, just up the road from cascade). We filled up with gas after, returned and asked if there was anything else we needed to do and front desk gave the ok. A week later I get a bill for an extra 60 dollars for gas, that turns out had been siphoned from our truck because they have zero security. The front desk lady even said after the fact this happens a lot. We escalated the issue up to management and they refused to hold themselves accountable for their poor lack of security or even consider compensating us for the extra bill that wasn't ours. Awful experience from upper management. Please do not use this service.
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July 2023 by Oliver (Kai)
I've only been storing here for a short while, but I have been in and out frequently.Staff here has always been remarkably kind and has been extremely helpful. I'm insanely thankful that they called saying that our unit was locked open as we neglected to throw the slider when we left last.Everything is kept clean, things are well managed, and the entire facility feels quite secure.
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December 2022 by Jody Warwick
If you want to protect your family treasures, I wouldn't recommend Cascade Heated Storage in North Bend. Every time I go out to pick something up, I find more and more mildew on my belongings. Tried to ask staff about it multiple times. Their response is, 'No idea how that happened. You should contact your insurance.' My family has been paying more than $450 a month for the past 4 plus years only to have them brush off this incident as not their concern. We chose this facility because they stated it was heated.
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December 2022 by Tiffani Moore
Laura was so helpful in upgrading to a larger unit. Units are clean and the facility is well maintained. The staff and facility manager are friendly and so helpful! Couldn’t ask for a better storage facility!
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December 2022 by Tiffani Nicholson
Laura was so helpful in upgrading to a larger unit. Units are clean and the facility is well maintained. The staff and facility manager are friendly and so helpful! Couldn’t ask for a better storage facility!
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July 2022 by LEAH Wilsom
Shannon and her crew at Cascade Heated Self Storage in North Bend are absolutely wonderful!!! I have been renting a storage space there for the last 3 years and have never worried for a moment about anything--it is a safe, clean, convenient location and easy to get in and out of/ loaded and unloaded in the frequent rain we have out here! The office staff is so nice and attentive and genuinely interested in being helpful in any way they can. I just can't say enough about what a great experience renting from them has been or recommend them highly enough! They don't have any real competition out here--don't even think about storing your stuff anywhere else! :) One more thing, when I needed to move out and there was a problem with my U Haul reservation (a last minute curve ball from U-Haul, it had nothing to do with them), they went WAY above and beyond to help me rent a different U Haul at their location that would meet my needs even though they knew I would never be back there...now THAT is service!!! Thanks for everything you all did for me!!! Hands down, you all are the best!!!
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April 2022 by Michael H.
What an AMAZING place! The office manager Laura, was quite kind and informative. She clearly explained my options, and directed me to a rental space that clearly fit my needs. Also, let me know about their monthly promotions! saved $$$ BIG TIME! would highly recommend! *****. Michael
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March 2022 by Ambur B.
I have had to rent a truck a few times along with a last minute storage unit. Laura in the office was absolutely amazing. She worked with me for all my last minute needs and was a great person to talk with during such a stressful time for me and my family. If your in the fence about this place, talk with Laura. She will help you decide what is best for you and make the transaction smooth and comforting knowing you and your belongings will be taken care of.
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October 2021 by John H
Horrible price for horrible service
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October 2021 by John Colbert
Horribly staffed , and managed.
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September 2021 by Emily Jane Anderson
Great experience! Which was a nice surprise as the reason I was there had nothing to do with storage. Will now use them for any storage or moving product need in the future! I went there just looking for a plastic chair cover to use to cover a broken car window. I shared my story with the gal working there (my car was broken into, my window smashed, no one’s available to replace it for 3 weeks etc.), and she was just incredibly kind and supportive in her response. She did what she could to make my life a little better after a bummer of a couple of days. A small but meaningful act. Thank you!
