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December 2023 by Karen R.
They were my go to service department for some time.They said I had a leaking axle and made multiple attempts to fix it as it continued to leak After one repair attempt the axle was out of alignment The vehicle became all over the road so I took the vehicle back to them The service advisor took the car home and could find nothing wrong In the mean time the tires got damaged 8 have a friend who was a mechanic looks at it and quickly determined the front end now was out of alignment I took it to a alignment shop and resolved the issues I mentioned this to my service advisor and they would do nothing with the ruined tires They said they were too expensive I spent thousands of dollars.I have not been back.I do not recommend them at all as far as service work They obviously did not want my service anymore.I never heard from them again .
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December 2023 by Ryan A.
I inquired about a car they were selling. I contacted them a week in advance about coming down to buy the car on Saturday, I had also informed them I live 4 hours away and I would like to make sure everything was set up before I committed to the drive. I was assured that everything was set up and ready for me to make it in on Saturday. I set an appointment to be there for the car at 2:00pm, at around 12:30pm (3 hours into my drive there) I was called and told that someone else was there looking at the car. And that the car would be sold before I can even make it in. I had over 8 hours of my day wasted because this dealership is incompetent in communication and couldn't hold up their end of their promise. If you value honesty or your own time I would suggest looking elsewhere.
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November 2023 by Gretchen Handfelt
We had a great experience buying a new to us Mini Cooper! We came in not sure if we were ready to buy. Shane and the rest of the staff made sure we were comfortable, answered questions, and gave us space to talk and make decisions. The finance manager spent time face to face with us working out a deal that worked for all of us. It was nice developing a relationship with everyone and not “negotiating” with someone behind a closed door. Would highly recommend!
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October 2023 by Steven B.
I tried to buy a 2016 Chevrolet SS from these guys. Despite having to pay 2K to ship the deal fell through over $200. Johnny the Salesman, Jeff the Sales Manager and Mark the General Manager seemed to be all incompetent! Many broken promises for contact and lots of wasted time.
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October 2023 by Luke D
The service department is so good, I'm actually going to buy my next car here. Frank and John have been a big help, treat me well and get me in and out in a hurry. Service like this is hard to find now days.
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September 2023 by Rosalind Baker
Johnny and Chris are the best! I had the best experience with them. I didn’t feel forced to purchase at all. It felt like I was family and just a business deal! Very quick and made the entire process easy! I Love my BMW X3, thanks you guys again.
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July 2023 by Gavin M.
Full disclosure, I have never had a good experience with Chevrolet dealer and so my expectations were in the toilet when I decided to speak with this dealer. First off, they communicated clearly ahead of time to schedule an appointment. I was delayed by another dealer and arrived late and they didn't remind me of my tardiness. I was greeted with a smile from all four people in the showroom. The experience continued along these lines. Everyone was friendly, courteous and cordial. To the folks looking to get a C8, go and have a chat with these folks. There was no BS and they called things as they saw them. For folks who are into collectibles, their showroom is filled with metal pedal cars. It's an experience. I'm sure kids would love it. Oh yes, they even had a 1954 Bel Air in the show area. Overall, I have to say that they are one of the best car dealers I've ever dealt with! Nice job!
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July 2023 by Thomas Johnston
Frank and his crew in the service department are top notch! They where very accommodating with my schedule and needs for getting service done on my truck. As always the crew got the repairs done timely and professionally!
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June 2023 by C L
I had a wonderful experience buying my new car with Justin and Chris at North Bend Chevrolet. Really nice and genuine, no pressure, fair pricing, lovely car. Highly recommend!
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June 2023 by Steven Uldriks
Took our car there because the check engine light was on and the temperature gauge kept rising. They found out that it was a leaking heating hose because Awesome Chevrolet in Chehalis, WA clamped it too tight when they worked on it. North Bend Chevrolet ordered the hose from a place in Seattle and they fixed the problem. So far no more issues
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May 2023 by Mike Clinkingbeard
We worked with Johnny, Leesa, and Chris. They were all friendly, professional, and easy to work with! Johnny helped us schedule our test drive, Leesa worked with us on the price and finalizing our sale, and Chris worked on getting us a great rate to finance our vehicle. Easily the best dealer experience we’ve ever had.
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April 2023 by Sachin Magdum
North bend Chevrolet us really awesome! My family and I bought Traverse High Country AWD vehicle recently and they offered a unicorn deal to us. Johnny was very helpful and we could take SUV home in less than an hour time overall. Overall their entire staff was nice and ground to earth. The place is like vantage museum of cars, pumps and many other things took us back to golden days.I would recommend this dealer over Seattle, Bellevue, Sammamish for new purchases and service.
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March 2023 by MICHAEL LUKE
Quick, efficient and thorough. The pricing of work is quite fair. I couldn’t ask for more when servicing my Colorado ZR2.Home town, old school atmosphere.Although the dealer waiting room area is almost non existent, the whole downtown area of North Bend is actually your waiting room to explore, grab a cup of coffee or a meal while you wait…. IMO-That is much more desirable than waiting in a stuffy waiting room of a large dealership.
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February 2023 by Ashley Bowlin
Johnny was the best sales rep to speak with, he made our experience yesterday the best. It was like speaking with a friend. The financial manager was also really great, he explained all of our options and what would work best. Out of my experiences with dealerships, this one is by far the best to go to! You don’t feel the pressure of purchasing a vehicle, it’s such a laid back vibe & not to mention, all the cool nick nacks they have. They took care of the car I was looking, and was well detailed prior to arriving. Love the new car!
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February 2023 by T Hartlein
We purchased a Land Rover a few months ago from North Bend Chevrolet. The transaction purchasing the vehicle was good but started to go downhill due to a snow storm, loss of electricity and communication. I drove to the dealership and introduced myself to Mark Murray the General Manager. I told him I was not happy with the lack of communication and brought him up to date.Everything changed at that point… Mark was wonderful. His communication was timely and informative every step of the way. He sent the car to a specialist that works on Land Rovers for an inspection and the car was A+. I believe he even drove it to Bellevue himself for the inspection. Bottom line, Mark went out of his way to ensure we had a wonderful buying experience. Mark provided excellent customer service. Will absolutely purchase from this dealership again. Five stars!
