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January 2024 by Mike Baker
Each time I've visited the customer service is awful. Not only do you sit there waiting to be acknowledged by several employees. You wait and have them still not do their jobs. This post is lowering them to 1 star due to My last visit. I dropped a package with the label already printed and taped on. Of course Amazon used usps to ship to us but for returns I have to use these people. Waiting for my refund I get in the mail today, guess what, my exact package I dropped to ups for shipment. Instead of doing what they're paid for I now have to repackage, and reprint my label, drive back to (different ups location) in hopes they might care about doing the correct job. Unfortunate the competency crisis we seem to be struggling with this day and age.
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October 2023 by macie rae
The staff makes sending/ returning packages and printing materials super easy, I’ve never had an issue. I go here all the time ! Great job !
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April 2023 by Taylor Lee
One of the best customer servicing UPS Store!I had the opportunity to meet the manager of the store and he was super informative, very laid back and professional.I frequent this store for many of returns to Amazon and all the employees have a positive vibe. I would recommend this store to anyone that needs to have any shipping/returns done!
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February 2023 by Patricia K
This is a great place to send packages. I mostly have done returns here but customer service has been good. The size of the store is on the small size but it does the job. It can get busy before and around lunchtime.
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February 2023 by Trishy-Mae K.
This is a great place to send packages. I mostly have done returns here but customer service has been good. The size of the store is on the small size but it does the job. It can get busy before and around lunchtime.
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December 2022 by Will Russack
Staff is friendly, but store is disorganized. After working with a staff member to pack a photo that I explicitly said should not be bent and needed to be handled carefully, he dropped it on the floor and a moment later stepped on the edge of it. Not confidence-inspiring
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September 2022 by Kristi Robison
Thank you to Chris for providing excellent service! I was on a very tight deadline and he was able to accommodate my needs. Much appreciated!!
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August 2022 by Mike Larson
I had a fairly complex shipment that involved several boxes that needed to be both packaged and shipped. All items arrived safe and sound and on time but it was the follow up from the store that most impressed me. I received a number of calls from them with updates and status reports that went well beyond my expectations. 5 stars for sure!!
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July 2022 by Stef Price
I came in needing help with an awkward car part that i was selling on ebay. Kevin went ABOVE AND BEYOND to help make sure i got the right box, it packaged properly and did it all with a smile. I couldn't believe the excellent customer service.
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May 2021 by Ivan Lukovnikov
Staff is always super-helpful
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April 2021 by Shane Forsythe
i went in there to get a po box found this store to be warm and inviting with the nice gentleman who went to get a key maid. The very nice lady helped me decide on the best option that was right for me...
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January 2021 by Joshua Tanner
Great service pretty much all the time. They were extremely helpful while I lived in North Bend, and even after I moved out of the country and needed something forwarded to me. This is the place to go for mail/packages in North Bend.
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November 2020 by Barb Koefod
Consistently excellent service!!! I ship a lot of art works all over the country. The representatives are always very astute about protecting paintings and ensuring delivery within time frames. Every clerk is gracious, knowledgeable and committed to superb customer service.
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October 2020 by Sarah B.
Absolutely terrible location with a tactless owner. Paid $250 for an overnight. Same address for both sending and returning since out of state. They got the return to sender correct but not shipping by a single digit. So I didn't get my box in time nor did they even properly fix the issue once contacted. Still haven't received my overnighted package or any type of refund for the service, never even asked for a full return simply the overnight fee. Manager is rude, Owner is worse. Quickly called to confirm my address and acted as if he was doing me a favor by finally trying to fix something instead of just doing his job. Wouldn't suggest this location for anything.
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August 2020 by Green Enterprise
Over the top helpful and kind!! Can’t say enough nice things about the people who work here!!
