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December 2023 by A Y
Shout out to Zach for great customer service- he went really above and beyond in customer service by helping me add something to a package I had already dropped off. Thank you!
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December 2023 by Taylor
Shipped my family some Christmas cookies and Zach was very helpful with the entire process. Great customer service. Give that man a raise.
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July 2023 by Mahriah Swanson
They are impolite and have to look through the package ? you are sending.
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June 2023 by Paige Anderson
Most unqualified and unhelpful “shipping experts” I’ve ever met. Beyond ridiculous,… even the person in front of me was berated. So after being belittled and condescended, I took the package that I needed help with to tumwater pack and ship and everything went great. I’ve never had any issues with any other shipping service location except for cooper point fedex and the employee Courtney.
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April 2023 by Meredith Goodrich
I came in to FedEx today to print custom invitations that I had made but I didn’t really know how to do what I set out to do. A costumer service employee at the store quickly helped me and I accomplished everything I needed and more. He truly went out of his way to help me and I’m still in disbelief at how easy and cost effective the whole service was. I printed what look like professional custom invitations on card stock for about $10! I am so happy with the invitations that I printed today and I hope to do this more in the future.
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April 2023 by Jerald Walker
I know being short staffed sucks and managers have been over worked. However that’s no reason to be total j**** Cortney long black hair prob a manager just ignored me and when I walked around to her register her facial expression and tone was legit “I hate this a guy.” She was short and snotty made it clear her puppy was more important than I was. Her boyfriend looked like a chad was glaring at me the whole time. Never going back. Her puppy was cute af.
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April 2023 by tony s.
On April 17, 2023, my wife and I went to Fed Ex on Cooper Pt. Rd., in Olympia, WA. to do copy work for an insurance claim. We're both senior citizens who were in need of assistance in completing our tasks. We went to the counter and spoke with a young lady about our need. In response she handed my wife an instruction card stating "this is how to do it". She then returned to whatever she was doing. My wife returned to the computer station and tried to follow the card instructions. After several attempts to complete the tasks as cited on the card, we returned to the counter and spoke to a young man, again asking for help using a copy task as outlined on the instruction card we were given. This fellow took our cell phone looked at it for a moment and replied "I don't know" and returned to whatever he was doing. Frustrated with the complete disregard for assistance we left the store. In response we went to the UPS store across the Cooper Pt. store and much to our satisfaction were pleasantly helped by the young lady at the counter. A few highlights: we are both seniors with very limited in completing tasks related to computer use; there was one customer in the Fed Ex store and she attempted to assist us; finally, it is apparent that customer service for seniors at one store is much more acceptable than that at another!
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March 2023 by Bijan Sheikhizadeh
Went to get my passport renewed. Zach and Marcus were awesome. Helped me through the process and were very friendly and helpful. Excellent customer service.
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March 2023 by Alex Zerbe
Came in about 8 minutes before they closed but they had already turned off the laminator. If you’re open, be open. Wasted 30 minutes of my day.
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February 2023 by Lauri McIntosh
They were so helpful, repacked my boxes and got me the best price
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January 2023 by Aspen Martin Ravendale
You can't even get a person on the phone and they don't update package tracking. my package say it's going to be delivered in an hour, when it's it freaking California.
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January 2023 by L0rd Dagw00d
Super friendly staff, quality work, and many needs other then just shipping. Lamination came out fantastic ?
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December 2022 by Miguel
Staff is really rude. Woman with the long hair is very unpleasant but semi tries. Marcus makes her seem like the most polite person ever. Marcus is so rude and unpleasant that I’ve started to look and see if a package needs returned thru FedEx and I won’t buy it. He acts as if he’s doing you a favor. Never a good afternoon or hello. He rudely orders you to put your package on the scale and then always has a snide comment about the packing, the code, the phone you’re using for the code or anything he can come up with. I will avoid this place until they change these folks or they learn the basics of customer service. Be better!
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October 2022 by ahmed alasadi
We tried to ship a package with them but they lost and “they are thieves and bunch of liars” aren’t willing to help us. I won’t recommend this store to anyone.
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October 2022 by Lily Rose
Bad customer service. The girl with long hair is very unprofessional and rude.
