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January 2024 by Alexander Rosales
Excellent styles in shoes
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October 2023 by betsey Filippi
Always a great experience÷3
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October 2023 by Jo D.
Worked there for a tiny bit, Management watched my family on our home security camera and my boss reported me to the NSA... 4/10
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July 2023 by Kathy H.
I am in a wheelchair and had a great experience in shopping at Olympia WA Macy's a week ago. From the very beginning when there was a handicap door that opened automatically I was very pleased. When shopping, I had two ladies assisting me and finding just the right sweater that I was looking for and I ended up buying three of them as they were on sale. The aisles were fairly wide in between the racks of clothes and it was easy for me to get around in my electric wheelchair. I would definitely shop there again thanks to Macy's employees for a great shopping experience.
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December 2022 by Ahrie K.
Racist cashier at merchandise returns at Capital Mall in Olympia. Her makeshift station was was setup away from the normal registers at the counter. She was directly in front of me when I got in line. Let me be clear, she was not with a customer and totally ignored me. Twice she said under her breath "hello returns may I help you". After 5 minutes a cashier opened up at the counter registers. As I walked towards the other available cashier, the one who ignored me said in a loud voice to the Caucasian woman next in line "hi can I help you". I just shook my head! She needs to be fired.
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August 2022 by James Morgan
This company never issued me a refund for shoes that I returned via online. Screw this company because it was a gift for my girlfriend. Some simple air force 1s with a flower on it. I'm going to continue giving every story in America a 1 star because fook that. It's called customer service for a reason. Idgaf if we're in a recession.
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April 2022 by D B.
Since Covid I have been using the online order systems of my favorite stores for pick up. Macy's makes it easy to order online and then has these special parking spots so you can let them know you're there to pick up your order, just as many other stores have done. But unlike other stores, Macy's makes you sit there. 20, 30, 40 minutes. Not once, not twice but 3 times now. You're out as far as I'm concerned. This last time, I sat there nearly an hour. Finally, I went inside. The guy at customer service apologized and said they were short staffed. I was police but firm wen I told him that they should let us know that so we can choose to come inside to pick up our order, as it only took 5 minutes inside! Another lady was still waiting in her car when I walked out. This is totally unacceptable. Also, unlike other stores, they don't bother to email any type of survey to let them know how they're doing. Guess they don't want bad news!
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February 2022 by John D
Way to kill some time on a rainy day
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October 2021 by Eileen R.
I came here for my first visit inside Macy's and was kindly greeted by Deborah. She was very nice and very helpful to me. I truly appreciated her amazing customer service to me. She knew everything that I needed and worked very well at meeting my needs and requests. Very sweet lady. A+++ for great quality customer service and product at the store. I will be back :) Thank you :)
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September 2021 by Jim Harai
Purchased some Nikes from Jeff D and he was awesome !!!
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June 2021 by Delaney Johnson
Very helpful and knowledgeable staff
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April 2021 by Jennifer C.
Poor management, poor working conditions. Never work for this company! If you expect to have any kind of a lunch or a break during the day, they will leave you high and dry in your department wondering what's next. Shop Nordstrom's !
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March 2021 by Marcia “Marcy” Hall Morris
Good selection.
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March 2021 by John R.
Returned a pair of boots bought from the internet. We needed one size larger. They had one in stock in New York and another in California but would not ship to me because I don't have a Macy's card. If you don't have a Macy's credit card avoid this business. No help at all
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January 2021 by Poly L.
Even if is always difficult to find someone to help I still give credit. I have been shopping at Macy's for almost 30 y.
