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February 2024 by Alan Miller
Customer service
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February 2024 by Charles Reed
They were friendly, attentive, and professional. They helped me get the best deal. Showed me a couple of options for my vehicle. Great experience.
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January 2024 by Gary Craig
Honesty.
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January 2024 by Bruce Leonard
I ha wonderful place complete oil change two new tires in and out no appointmentd a complete synthetic oil change in two brand new tires put on they did a wonderful job firestone's gone way to go
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January 2024 by Linda LaMarie
Very good customer, service and fast
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January 2024 by Tracy Deis
I was treated very well. I would recommend to anyone
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January 2024 by Aaron Dahl
The service manager Steve in lacey Washington was extremely sarcastic and condescending twards me and other customers. He didn't want to work on my vehicle and sent me to another Firestone. He said he couldn't do it because of the oversized tires. I had an alignment done 3 times before and no issues. The tires are stock size. When I went to another Firestone they said it doesn't make sense because all there alignment machines are the same and they had no problems aligning it. The service manager yelled at a female customer and said "you can't park in front of my bays!" You need to be smarter then that!" The parking lot was full and she didn't know there was parking in the back. He called the Olympia store and told them why he couldn't do it...but he was only trying to cover himself and collaborate his story. It seems like he didn't want to do my alignment because I paid for the lifetime alignment and wasn't making money. Very unprofessional! He needs to be removed from his position.
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January 2024 by Shelly Warren
Outstanding customer service and repairs. No appointment but accepted anyway and I am so thankful as right before the holidays and new grandson being born same day. No hassles and only appreciation and admiration for the West Oly Firestone!!! Donovan and the crew ROCK !!!! p.s. the baby is beautiful and healthy!
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December 2023 by Daniel Ferry
Great service.
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November 2023 by Hugo Moreno
The worst customer service ever. One of my run-flat tires got deflated when I was traveling on I-5 today (Saturday Nov. 25th, 2024). I went to the Firestone store in Olympia, Washington. They claimed that the tire was damaged and that it couldn't be repaired. They didn't have the tire in stock and claimed that nobody in the area had it either. I called the Firestone store in Lacey, WA and the person who answered the phone told me the Firestone store in McChord had one available. She said she would be able to order it and that it would be ready the next day. She also said that the Olympia store should be able to help me, and that it would probably take less time to get there. Since I was in Olympia, that made the most sense. Unfortunately, the employee at the Olympia store, called Donovan, was extremely uncooperative and claimed that I would have to wait several days for the tire to get to Olympia. Luckily, I went to Les Schwab and they were able to help me. It turns out that there was nothing wrong with my tire! Somehow, it got deflated but it didn't have any holes nor was it damaged. I will never figure out why the staff at this Firestone Olympia store were so extremely helpful and why they lied to me about the tire. They saw that I was traveling with my entire family and we were stranded. We needed help and they let us down. What a shame!
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September 2023 by Robin Sielert
Had my smart car worked on. No hard sells, no fuss, and every employee was polite and efficient. Car is fixed up and I’m happy.
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September 2023 by Ashleigh Williams
Ive been using Firestone since i started driving. Been to many great locations. I went in to get an oil change as well as a vehicle maintenance check, alignment, and tire rotate/balance in preparation for my moving and having to drive the vehicle 2000+ miles (and told this to the desk person as i came in for my appointment). When i got the call for feedback they told me about minor issues that didnt need to be fixed immediately. What they DIDNT tell me was about major problems that should have been addressed before i drove for safety purposes! They completely missed that my control arm had rusted and was one hard turn or bump from breaking, or that my CV boot was split (this was documented but i was not told about it in the phonecall when they told me about minor issues) Very lucky nothing happened while i was driving!!! Very dissapointed that Firestone missed such important things and failed to inform me directly about them, and that my dad had to tell me about them to get them fixed immediately while he was changing my breaks!!
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September 2023 by Teeko N
The manager Donavan is hands down the best. I’m literally tempted to become a mechanic simply to work for him. Such an honest and great person ?
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September 2023 by Christina L.
I didn't actually use their services because I was on a road trip and couldn't accommodate time constrictions but their communications were great!
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August 2023 by Leah Brown
The worst auto service experience I’ve ever had. I decided to go here because the owners were regulars at my coffee stand so I wanted to support locally. Took my car in for regular services but then I needed an all around check up for a road trip to North Dakota and a summer living there. They replaced all my brakes but I was hearing a lot of noises after so I took it back in and they said everything looked good. Drove to ND there and back. Came back months later after returning from my trip, still experiencing noises, they checked my car again and still didn’t see anything wrong. So I took it to my dealership. Turns out I was driving on rear brakes that were on backwards, therefore I was driving thousands of miles with my brakes rubbing on straight metal. Who knows what could have happened! They checked them an additional 2 times after replacing them and never caught such a serious issue. I then told Firestone what happened and they did absolutely NOTHING! I came back 4-6 times trying to talk with a manager or owner and they were never there and never called me to discuss the issues. I paid thousands to get my brakes replaced by them and then fixed elsewhere after the fact and they never compensated me or even apologized. I could have been seriously injured driving that far on faulty brakes for 4 months. I wouldn't trust any service with them, especially if this is how they handle serious issues like this. Please steer clear!Services: Tires
