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June 2024 by T M
Good plants in clearance section.
People are nice!
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June 2024 by Tomoko M
Good plants in clearance section.
People are nice!
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October 2023 by Corey L.
OK, so I'm gonna go on a limb here. If you're a multi billion dollar corporation, and you're in a blue city that has high crime, you need to either suck it up and hire more people to standby the locked up product that you have, or use your power and influence to get light on crime policies eliminated. I don't particularly like to stand around for 10 fucking minutes waiting for some old dottering ditto to come and unlock a cabinet so I can get some stupid electrical wire. Hire more people, hire better security, or stop donating to politicians who are soft on crime.
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July 2023 by Leisa O.
Worst service ever. Will not order from Home Depot or buy anything from their stores. The people who work there don't know what they are doing and are not helpful. Thank goodness for Lowes
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February 2023 by Diane H.
home repairs are awsome. They had what I needed helped me get it loaded. and backnon track. Thanks Dave.
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January 2023 by Tim K.
I don't know why they would even have curbside pickup as an option for pickup. I tried to pick something up by this method and wasted 30 minutes of my life. I called the store multiple times and got no answer. I also chatted with a virtual agent--they also couldn't reach the store. Eventually I left out of frustration
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November 2022 by Y J.
The worst customer service I've ever experienced (Dave in the appliance section). We were looking to purchase and replace all of our kitchen appliances. We politely asked for help and he wasn't interested. It appeared we were a nuissance. We took our business to Lowe's. The Home Depot in Tumwater is great! Never will I set foot in the Fones HD again.
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October 2022 by Trudy L.
If I could, I would leave no stars! Home Depot used to be one of my favorite go to store for merchandise and great service from experienced staff, but not anymore! The last few times I've gone there, the young gal at customer service completely ignores me and won't glance at me and kept looking at the computer. Finally I walked up to her and ask her where may I find some items I needed, and her comment was "I don't know!" I walked past few more staff, and not one of them asked if I needed help. When I did ask one about a question on something, he gave me a short answer and walk away. As far as I can see, Home Depot has staff with zero experience with zero knowledge, and all young and very lazy and don't want to work. I'm never supporting Home Depot again and taking my business elsewhere.
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June 2022 by Krista N.
I've gone in twice for a carpet runner for my house. Same carpet employee guy was there. His nose buried deep into the computer and not even a glance up. He was apparently busy because no eye contact to me at all. Saw a lady employee thinking I can get some help but no ... she started talking to the employee guy sitting down. No communication from either of them that they would help me. I was standing right next to the carpet runner display!! waiting for one of these employees to come over to help cut my runner!! No communication that they would be right there. So now it would 3 times I asked for help!! So I felt they knew I needed help ... but I gave up and started leaving. NOW I WAS ASKED IF I NEEDED HELP AGAIN ... huh? of course I do! but I have to go and can't wait! Maybe they were playing rock paper scissors to see who would help me? I really don't know but I didn't have time to wait for their indecision on who is going to help me. All I needed was communication from either of them. Bad customer service.
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March 2022 by Ann S.
Delivery was scheduled for March 18. They don't give a time window, just be home all day (10am to 8pm). No call, no show. I called them, items were not loaded on truck. They'll bring it out today (March 19). But, I'll have to wait all day again as they can't tell me when they will be here (not even a board estimate). Store manager doesn't care. I guess I should be grateful they allow me to shop at their store???? Sorry, lost my business. TSC does same day delivery for $20 less. Product was same price.
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February 2022 by Anna M.
tell me why i order something for pick up 3 HOURS AGO and its still not ready for pick up????? this is actually ridiculous. this is something i needed asap which is why i ordered it online as i was heading to the store. Wasted 3 hours of daylight and won't be able to start the project til tomorrow which sets back everything else i need done this week. ridiculous
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January 2022 by Emily T.
We had purchased a water dispenser from this location back in March of 2021. Not even a full year we were having issues with the filter even though the brand had marketed that the dispenser was self cleaning. We had gone back to the same Home Depot for simply some sort of cleaner or filter replacement for the bottom load water dispenser. After speaking with Garrick, who is the head of the plumbing department, he had stated that the brand of water dispenser we had bought had been having issues with the filter. He instructed us to go home, grab the dispenser, and come back to customer service and we could receive a replacement! Upon walking up to customer service Sue and Mariah (?) were working the area. We had explained to Mariah the situation and what Garrick had told us. I had expected as Home Depot policy some sort of proof of purchase would be required, that's standard. However, what is NOT standard is employees especially the "supervisor" of customer service to give out the most disrespectful, nasty attitude, with a sprinkle of racial profiling service, to PAYING PATRONS. Immediately Mariah had given us an impression that she doubted what Garrick had relayed to us and that the item was even purchased there. I understand the store needs proof of purchase, we didn't have receipt, the card that it was purchased on was no longer as it became expired. She had our customer number/Home Depot account pulled up but claimed she didn't have the access to see our purchase history. But also in the same breath she claimed she was the customer service supervisor? Mind you, I had to ASK her about pulling up account info. Not to compare stores but if we had went to Costco, their immediate reaction is to help! Let's start with a membership ID. Not try to turn us away cause you simply do not feel like helping when it is your job to literally provide customer SERVICE. It's funny because I have a saved video on my phone in the SAME Home Depot, on the exact day the dispenser was purchased! March 20th, 2021. Once Garrick came to the counter to relay the SAME message to Mariah, we were still an inconvenience! We go home to get the filter and head back to this same location. Not sure why we even bothered to be honest. We had told Mariah she was rude for how she immediately assumed we were trying to run some scam on her?? Mind you, this is when she decides to answer to the phone and say "someone's saying I'm being rude I have to get off the phone" Mariah also stated she was the supervisor and she could have told us "no". But it was Garrick that gave her the instructions to replace the dispenser! At this point, I'm so disgusted with the service I call to ask for the store manager. They claim they do not have one. Initially it was Sue that had answered and when I had asked for the customer service supervisor's SUPERVISOR, she still had Mariah answer the phone. I don't even know if her name is Mariah, she purposefully didn't enunciate her name I had asked, "did you say your name is Mariah?" Mariah so kindly sent me to a dead line when I asked for her boss. When I called back AGAIN asking for store manager information as in a name and contact info I was directed to call corporate. I was told they have no store manager, no one in charge, etc. I asked Sue for the corporate number, I was told to "google it" and she hung up. Again, I don't even know if Mariah and Sue were using real names. Mariah wears glasses and her dry hair is greying. Sue has a lovely heart tattoo right by her right eye. Honestly if you like shitty customer service from bitter people who clearly have nothing to do but get off on being pieces of shits at work, this store is for you!!! Shout out to Garrick tho, he upheld just being a great human being!
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November 2021 by Pam K.
I ordered a stack unit Washer/Dryer from Home Depot on 10/5. The earliest delivery date was 11/10. I hated to wait so long, but that was the schedule and I accepted it. Took the day off from work, gave my old washer/dryer to a neighbor last night and insisted it had to be picked up before the end of the night to make room. Got a call from the delivery folks earlier - someone had to get towed out of a muddy driveway, so my delivery is rescheduled for a week out. Initially it was a month out until I complained loudly. No excuse to not either make it happen tonight OR sooner than a week. I will never order large appliances from HD again. So frustrated with this lousy service! When I had a similar issue with a Lowe's delivery, they rented a U-Haul and had a couple guys from the warehouse bring my item. Now THAT's customer service!
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July 2021 by Theresa Handley
Just your typical store. Friendly staff
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February 2021 by Yolanda H.
Tried another location hoping the service would be better than the Hawks Praire location off of Marvin Rd but unfortunately it's the same story. COVID-19 Protocols not being enforced and can't find anyone to help answer questions. I gave them two stars compared to the one star service of the Hawks Prairie store. I miss the good old days of a local hardware store where you could get knowledgeable good service.
