-
May 2023 by Katie Agren
Working with them on my solar loan has been a nightmare. It took me months to even get a useable login to see my account on their website and they sent me NO information. All the information came from my solar installer. Their website has no features to allow me to change my payments or use my IRS solar refund to pay down my balance. When I email them for assistance, they tell me I need to call or come in. Since I work during their business hours it is difficult for me to get to their location downtown or wait long enough on the phone to actually talk to someone during my breaks. I wish they would sell my loan to a different servicer so I can actually pay it off. It seems like they make it harder to pay down the loan so they can make more off the interest.UPDATE: Generations Solar Loan services reached out to me and apparently since they updated their website at the end of April, I should now be able to pay down my loans from an external account. I have started the process of getting my external account verified and hope that the new feature works. I will update my rating here if it does because that would be a big improvement in the services they offer.
-
March 2023 by Janet stowe
Careful...They do financing for HVAC systems etc and will tell you that you can do a 6 month same as cash, then put you on a 5 yr with a charge for a UCC filing.....This is not a Normal charge it is filing a lien against your property before you have even defaulted on any payment. Should certainly be illegal !
-
March 2023 by Rodolfo Quiroz
I had a solar loan with this company. They are bad across the board - website(e.g., self-service), payments, etc. I would not use this Credit Union again.
-
August 2022 by V Kover
I've been banking with them for over 40 years!!
-
June 2022 by S Peters
Drive thru only and very helpful staff.
-
February 2022 by Jene
Do not use this company for your solar loan! We’ve had nothing but issues with them with and their customer service. We are trying to refinance our house and I have had to contact them through every step because they are not being communicative to our home loan company. I would never use them as a bank and I hate that I have a loan with them. If you need a solar loan and try and find another company do not use them
-
January 2022 by Amanda YR
So many issues, I don't know where to start. We had issues with so many different elements of the credit union. First off, their online banking has issues and often doesn't work. It even has you agree to the terms of service EVERY time, but there are no terms listed on the page or even a link! Lol. The in-person banking isn't any better. There were multiple times we had an issue and they were supposed to send us various documents, only to never get them. It became a pattern that we would wait, call for help, and then have to go in anyway. We also had issues with the loan officer for autos pushing hard for us to go with a specific auto sales person at a specific dealership. The pressure was non-stop and we already had a dealer we were working with. It was frustrating and it honestly felt like the loan officer was just trying to get a kickback from the person they were promoting. Over the years, the customer service also got ruder and ruder, not to mention incompetent. There were consistently mistakes, people didn't know their policies and gave us different answers to questions, they were insanely slow, etc. All of this got so bad that we left and found another local credit union, even after being with Generations for many years. It was the best thing we ever did! We now have easy, reliable online banking, mobile deposit, better loan options, friendlier people, ATMs, and more. You can't get any of that at Generation's Credit Union. Do yourself and find another credit union. I'm glad we did!
-
October 2021 by Martin Pike
Absoluetly the worst credit union to do business with. No contact on loan balances, payments etc. No billing statements. I would never recommend this place to get a loan.
-
July 2021 by Terry Runion
@Ross Garrett - Same exact thing happened to me for a solar install that never happened , now two years later I am still holding the bag and paying a loan for NOTHING! I never got the solar installed and am still in litigation with the installer , the CU never lifted a finger to help whatsoever!! I even wrote letters to the CU board with no response. Next stop State Attorney GeneralRoss Garrett- Never do business with these people. They disbursed funds from a loan without my knowledge, then when it was done incorrectly they had no process for even filing a complaint with the bank. Spoke to multiple people in lending and would always ask for a case number or ticket # so that my complaints could be documented. They refuse to communicate in writing will only speak on the phone so nothing get documented.
-
July 2021 by A R
So many issues, I don't know where to start. We had issues with so many different elements of the credit union. First off, their online banking has issues and often doesn't work. It even has you agree to the terms of service EVERY time, but there are no terms listed on the page or even a link! Lol. The in-person banking isn't any better. There were multiple times we had an issue and they were supposed to send us various documents, only to never get them. It became a pattern that we would wait, call for help, and then have to go in anyway. We also had issues with the loan officer for autos pushing hard for us to go with a specific auto sales person at a specific dealership. The pressure was non-stop and we already had a dealer we were working with. It was frustrating and it honestly felt like the loan officer was just trying to get a kickback from the person they were promoting. Over the years, the customer service also got ruder and ruder, not to mention incompetent. There were consistently mistakes, people didn't know their policies and gave us different answers to questions, they were insanely slow, etc. All of this got so bad that we left and found another local credit union, even after being with Generations for many years. It was the best thing we ever did! We now have easy, reliable online banking, mobile deposit, better loan options, friendlier people, ATMs, and more. You can't get any of that at Generation's Credit Union. Do yourself and find another credit union. I'm glad we did!
-
May 2021 by Richelle W.
I've gotten loans with this bank, I've had my name changed and needed a new card, I moved and needed them and was able to use shared branching. I've never had any issues at this credit union, I have had bank accounts with other institutions but nothing is easier than banking at Generations.
-
February 2021 by Terry Runion
Sent Money to an Installer without any proof of the job starting, equipment ordered, or a timeline. Then when I needed help getting money back they said it was not their problem.
-
January 2021 by Charlie L.
We have had a horrible experience with Generations Credit Union. We received a solar loan through them and have had years of problems with them not updating the loan, not knowing about it when we call and refusing to release it when we tried to pay it off. We have called them several times, were told they would call us back and never heard a word back.
-
February 2020 by Regina Erion
Pretty angry right now. After several tries last year we finally managed to reamortize our solar panel loan. It only took a week of constant phone calls and emails. Now I just had to find out, it was never done, we're still making interest only payments, THEY NEVER GOT IT DONE, AND FAILED TO LET US KNOW!
-
February 2020 by Beard Zgorski
redlining is reallll racist., unethical liars
