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April 2024 by Mark Snyder
Brandie answered all my questions with a cheerful, friendly attitude. She also shared details I hadn't thought of like the wisdom of purchasing the available coverage to help with my homeowners policy deductible. I feel confident in storing my items with Smartstop.
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April 2024 by Dixie Layman
I spoke with Brandie who was very friendly, helpful and informative!
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April 2024 by Pacific Breeze
I appreciate her friendly demeanor and outstanding customer service. Security, hours and additional resources were all covered.
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April 2024 by Dawn Geiger
Laura and Chasity were very kind and helpful. Cleanest storage facility I have ever been to. Would highly recommend!!
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April 2024 by LaRee Loren
Laura and Jonathan always go above and beyond! Best storage place I've ever been to
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April 2024 by Alex Sempek
Very straightforward and easy. As well as well priced units compared to others around. Looking forward to continuing to store
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January 2024 by Christy Haeg
I have to say no stars from me. I feel staff has been unprofessional and unkind to myself as others! I had to cover a few shifts at my work which meant I was pulling doubles starting at 7am and not getting off work tell 9:30pm. While trying to grab what I can from storage for the new place I moved to when I could because I have very small vehicle. I unfortunately left the facility later then 10pm a few times not even realizing I was so tired. Instead of charging me a late fee or giving me a call to inform me or warn me i came to my unit one night and I was unable to get in! When I spoke to the staff they were not only short with me but blatantly rude cut me off before I could even explain myself. I have never paid someone to tell me if I am allowed to even get to my stuff. When I first got my unit they had completely different staff that were so nice and helpful and respectful. Not one of them is still working at this facility. I am just very disappointed.
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December 2023 by Marcus Williams
Well reading the comment about being informed about the unlocked unit makes me take a step back. Laura and I got of to a bad start as she did the same thing for me but I incorrectly took in different co.text. perhaps it was her delivery or most likely my attitude. If Laura everr communicated like and adult however I would be the first to apologize had it not been for the vindictive behavior to present. Throwing my welding helmet I'm the garbage as left it sitting out I'm front of my door. Knowing it was mine because just prior she accused me of welding I'm my unit but my welder required 220 electricity not 110 fr a light socket and then being accused of using power tools in their power evident nu the cords running to my man but what is true is it the cords were running from my van to my unit because I've got 200 watts of solar power and a battery portable solar generator inside my van so that's how I power my tools but they were never asked me that but it instantly put me on office hours only without even saying anything to me and still don't know how long
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November 2023 by Ashley Johnson
After submitting a request online to reserve a unit, I received a call about 5 minutes later. Brandie was quick to get a tour scheduled to assure the unit I reserved was going to be a good fit. When I arrived for my appointment to tour the facility, Laura greeted me and was super friendly and helpful. Everything went very smooth and quick and I couldn’t be happier with my experience because of these two employees.
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November 2023 by Robert Carrasco
Brenda in the Olympia location was extremely friendly, helpful and courteous. I had several questions about a complicated situation, and Brenda patiently answered all that she could, and then went an extra step and called me back to answer questions that she needed more information to answer. I would give more than 5 stars if I could
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October 2023 by Theadore Fischer
Brandie and Rick of the Olympia / Tumwater, wa facility are doing a great Job! I accidentally left my storage unlocked and they called me right away to let me know. I was only about a mile away when I got the call and was able to get turned around and come back to secure my storage unit. I appreciate there integrity and honesty to keep my personal belongings safe. ThankYou.
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October 2023 by Athena Tudino
Excellent experience with both Laura and the new manager (can’t remember his name, sorry!) They were able to secure a storage unit for me while I was out of the country after signing the appropriate documentation. My moving company then dropped off all of my things and the staff at SmartStop ensured that everything was secure and ready for me when I arrived almost a month later. Excellent friendly service and very professional.
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October 2023 by Candace Durland
Very clean, well lit secure facility! Friendly staff, Laura is absolutely amazing! Her customer service is exceptional! Rental prices are great!
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September 2023 by Bay Wolf
Reached out to them because I needed an indoor area to store my boat. I wasn’t sure if I could fit it. They were very friendly and accommodating. Actually took me to a couple of different units and helped me park my boat to see the fit. Above and beyond! Super friendly and helpful. And the prices are very competitive. I do wish they would extend their military appreciation to veterans as well as just active duty.
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September 2023 by howard stafford
Brian did a great job signing me up. Pleasant and friendly. Ask for Brian he is very helpful.
