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September 2020 by John C K.
A big shout out to Home Depot employee Geoffrey Dickerson!The spousal unit and I were looking for a front door handle and dead bolt set to be installed on our new front door. We had the model picked out, but it was slightly damaged. Geoff came along and was able to get the same model from 3 shelves up and in the back.End of story? Nope. It's just starting. He could have just said "here ya go" and left us at that. But he gave us good advice why the brand we chose was better than other's they carried (all price comparable). Function and security are big in our book and how he described the lock more than checked that off. As a former 30+ year industrial salesman, I really appreciate when people in a store know their inventory and products. That's good, old time sales craft that is so often lacking in on-line and big box stores these days.Thanks again, Geoff!!
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May 2020 by Chris D.
I am older so I have been staying home as much as possible but my heating system needed some repair. Nothing to complicated. I contacted a local HVAC company and even though I told them exactly what was wrong they wanted almost $150 to come out and give me an estimate. It was a simple 3/8" copper tube that needed repair! So this morning I went to Home Depot at 6:00 AM in hopes that not many others would be there and their was only maybe 4 or 5 customers. What upset me the most was NOT ONE employee was wearing a face mask! EVERY customer was wearing one but NOT ONE Home Depot employee was. This tells me they do not care about their customers. The mask protects others more than the wearer. Next time I have to make a trip to a hardware store it will be Lowe's. I only hope they care more about their customers health than Home Depot does.
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November 2019 by Neil D.
Generally happy with the service and stock at this store. Was looking for some pvc planks and their stock was actually better and prices more competative than the nearby Lowes or the larger Home Depot in The Hawks Prairie area. This is my go to store since the Radical Dems tried to boycott Home Depot. My way of letting the employees and owners know that I support them and not the political pundits that are against free speech and freedom in general.
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October 2019 by Susan H.
Terrible customer service. There is no one around to help and when you finally find someone they act like you are bothering them and they provide the minimal amount of effort to help. After finally getting what I needed then there are no cashiers around and there is only self check. I guess this is the way the world is going.
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September 2019 by Katie D.
Do not go through a Home Depot vendor for any work on your home!!!Other than that, the store is fine and staff are helpful, but they need to do a much better job of vetting their vendors. And they take no responsibility for their work.
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July 2019 by Ray G.
Really disappointed with Home Depot's new return policy. I've been shopping with HD in Olympia for 12 years (I'm a local handyman in the area). I've never had an issue returning an item without a receipt until this week. I intended to purchase a DeWalt drill/driver combo. When I got home I realized I bought a single impact driver. When I went back to return it I was denied even though my purchase was came up in the system attached to the credit card I used. The manager told me there was nothing he could do and I had to contact a third party company which was handling these issues. That company only told me that I was denied because my purchase was made partially on store credit (The majority of the purchase was made on my credit card). I then called the HD retail resolution department who told me to there was nothing they could do. They said I was denied by the third party company (called The Retail Equation) and HD had no power allow an exception for this return. For further clarification: The impact driver was labeled and priced as the combo set, and it was under the combo set display in the aisle. When it rang up the cost was less than the price on the box. This shows that HD mislabeled the drill and they have some responsibility for this erroneous purchase. Lowe's is nearly as close as HD. That's where I'll be going from now on.
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July 2018 by Sheri Weatherford Deatherage
They have basically anything a do-it-yourselfer needs. Staff are friendly and helpful although sometimes difficult to find. The lawn and garden department is phenomenal for their selection of deer resistant plants. My only complaint is that,lately, they have a habit of clogging up the aisles so that you can't fit a cart down the aisles. It's pretty annoying when you are shopping for larger items and trying to maneuver around like a mouse trying to get to cheese.
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April 2018 by Ken C.
Don't Order Appliances from Home Depot! In February my Fiance' ordered dishwasher, refrigerator, washer & dryer from the Apache Junction Home Depot, to be delivered in Hoodsport, Washington on April 13th. The appliances were for a new home we were moving to that had no working appliances. Called the 800 number on April 11th, to check on the delivery and was told the total order was cancelled, because the washer/dryer were back ordered until June. My Fiance' did not receive a cancellation notification call from Home Depot prior to her call? Spent an hour on the phone getting nowhere, so went to the Olympia Home Depot store. Sales person was understanding and helpful, but inept. Worked with her to supposedly resolve the problem, ordering a different brand of washer/dryer (extra cost) that would arrive on the 13th, and was told the Refrigerator and Dishwasher would be delivered Friday the 20th! Friday the 13th, the delivery guys come with TWO washers, no dryer, and on the 20th the delivery guys show up with a Dryer, no refrigerator or dishwasher. Another hour on the phone with Managers of both Home Depot Stores, won't say who cancelled the second order, take no responsibility or try to resolve the problem. The Sales person at the Olympia store made an error and ordered two washers and no dryer. Talked to the delivery company and they will do special deliveries on Saturday, but apparently Home Depot does not want to incur that expense to make a customer happy! Anyway, gave up and cancelled the Home Depot order! Finally got a refrigerator & dishwasher from Lowes, after nearly two weeks of screw ups by Home Depot. Went to Lowe's in Olympia and picked them up and installed them by ourselves, therefore no longer storing food in ice chests!
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February 2018 by Dean S.
Customer service is the worst. The rating for customer service is bad since parking lot is terribly made and store lay out is terrible. Tonight I went into the store looking for packing boxes. The store having a terrible layout I first went to customer service desk. I met two employees discussing a pricing issue. After a minute, I made contact with the guy behind the desk. Conversation continued. I started looking to my phone to see the time. Several minutes passed. By this time I was thinking, what the heck I should have been searching the store. Another eye contact made but the conversation continued. Minutes later, the employee who was discussing the situation with her back toward me stepped behind the counter, noticed me, and basically 'yelped'. She was proactive and helped me find what I needed. Good on her and she needs a raise. The individual behind the desk, where I had several eye contacts with, needs additional customer service schooling. I HAD A QUESTION. That was all but his issue was the priority not his customer. Due to parking, store layout, and customer support I may start using the other location. Seriously, eye contact and you can't ask a customer "how can we help you?"
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January 2018 by Oksana M.
**Update: Coming here again had a better experience, but still not the best stock on hand. Thanks for acknowledging a review most companies dont**
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July 2017 by Katherine S.
Word to the wise. Local is always better. You might get a cheaper quote using Home Depot for your carpet installation, but you get what you pay for. Don't use Home Depot for installation or any sort of contracted work. Their process.... Lack of communication and inability to give a proper quotes for a completed project. They hire cheap labor (not paying the contractors fairly for the job) and the contractors that do the project don't even know what they are walking in to when they arrive. THE PROCESS: You go into Home Depot wait around forever for help with inquiring about carpet installation. You finally get to speak with an employee who was transferred from the garden department who doesn't know anything about carpet installation and can't answer any of my questions. You set an appointment and pay a 50 dollar deposite to have measurements and a quote which is then under lock and key and are unable to take measurements to other companies to compare quotes for your project. Someone comes to your house to measure (not the contractor) gives wrong measurements to the contractor. Then you get an email giving you an installation date. (No choice of date btw) You rearrange you work schedule to fit this date that was givin to you and then nobody calls you beforehand. You call them to find out when they will arrive on said date. They give you a list of requirements (by email) to disassemble and move everything out of your rooms except 6 pieces of bare furnature that they will move. You comply with list after paying another fee to move furnature. (Only informed about the 6 furnature item limit the day before when you called the installer). 6 item limit not included in the email. You pay a fee for old carpet to be removed and hauled away with no knowledge of a policy that the carpet has to be in decent condition to be hauled away. Then you are also told that the base boards need to be removed and will not be replaced without yet another fee. You had previously asked about the baseboards with the garden department employee and the person that came to measure and the response that was givin both times was "they don't usually have to do that". You spend 10 min online looking for a costomerservice number for Home Depot to ask my questions and voice my concerns. Then you are on hold for 35min to speak with a manager. You are then told you will get a call back from management. This was 4 hours ago still no call. #corperationssuckass #localisalwaysbetter #neverhomedepotagain #notfinishedwithmynegativereviews #Iwillspreadthislikewildfire
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July 2017 by Katherine Marr
Word to the wise. Local is always better. You might get a cheaper quote using Home Depot for your carpet installation, but you get what you pay for. Don't use Home Depot for installation or any sort of contracted work. Their process.... Lack of communication and inability to give a proper quotes for a completed project. They hire cheap labor (not paying the contractors fairly for the job) and the contractors that do the project don't even know what they are walking in to when
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July 2017 by Zoe Gunderman Marr
They give very low quotes, mismeasure, contract everything out and put in all kind of added fees: baseboards putting back in place fee, haul away fee and then refuse to haul unless the carpet is in good condition? You can't do so much better supporting locally for your project. No manager gets back to you, this is a national company that gives you the corporate runaround. Never, never for my projects Home Depot!
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July 2017 by Rob H.
I live 30 minutes from this store in Chehalis but they did not have the dishwasher I needed in stock so I called this location and was told they had 5. When I got to the dept the sales person was helping another customer and could tell I was in a hurry so he called someone to help me. I was very impressed that he did that. At the other Home Depot's they would just have you wait and wait that is if you can even find anyone to help you. This store seems to have a better trained staff than my regular store- wish they were closer I'd shop at this location all the time.
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July 2017 by Junie J.
Not the whole store, but one employee. I called looking for an extra wide baby gate. The man on the other end of the line asked very sharply what size I needed. I told him the size and he just said "we don't have that size." I started to say I saw it online so I thought I would call and ask, he cut me off by telling me "Just because it's on the internet does not mean we have it in store." Which I understand because I am not a complete idiot. Though I called to check inventory to see if they did. As soon as I said the word online he jumped down my throat. I will gladly pay a few dollars more elsewhere.