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September 2025 by Shannon Crowe
Super helpful employees
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August 2024 by Corrie Metz
The girls at the counter only looked up from their phones when I stopped and waited directly on front of them and even then it was only one of them that bothered looking up. I actually wanted help because my son, who has Down syndrome, has feet that are a little differently shaped and hard to find shoes that will fit him. If we try on too many he gets upset and we have already had to give up on shoe shopping twice before. I told the girl about his feet in the hopes that she would be able to show me some shoes that would accommodate them. All she did was ask what size he wore and then pointed to the kids shoes section and went right back to her phone. Not at all helpful! We didn't even bother trying anything on and just left and were finally able to find him shoes elsewhere.
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September 2023 by Julianne Louman
Bought shoes there (the employee was fantastic and super helpful and friendly) and ended up needing to exchange them. Different employee this time and they acted so inconvenienced by me even being there and needing their help.
Definitely won’t go back into the store if I see her working.
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June 2023 by Juju
Bought shoes there (the employee was fantastic and super helpful and friendly) and ended up needing to exchange them. Different employee this time and they acted so inconvenienced by me even being there and needing their help.Definitely won’t go back into the store if I see her working.
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June 2023 by Sam Snyder
Do not buy from here! My son got a pair of shoes and wore them outside, finding out that they hurt his feet. Journeys won’t return or exchange anything unless they can resell it. Shoes worn outside are not returnable apparently. Just know that if you buy something from them, someone else has possibly already worn it.
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November 2022 by margo b.
Love this store great selection of shoes staff is very helpful store is very clean
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September 2022 by Jorge Vargas
Great customer service
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September 2022 by Brad Turner
The staff was friendly and knowledgeable , we will be back.
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September 2022 by Sylvia Nesbitt
Received a pair of shoes from my bf & they just didn’t work for me. Didn’t wear them, had the original receipt and gift receipt. I wanted cash back to go to another store that carried the style of shoes I wanted. I was told by the store clerk that they don’t do cash refunds at all, even if it was purchased with cash or debit card. I could only get credit back onto my debit card (which was stolen & I’m waiting for a new card) or a store credit. I didn’t bother to check the receipt until I got home (smh) and on it, it says full refunds. Yet, I was denied with a valid receipt. I drove across town for this. Other closest store is in Tacoma. I think I’ll just do my business elsewhere for shoes with better return policies.
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April 2022 by Karl Arocho
Got a pair of converse here pricing is about the same as at famous footwear but they had my size when famous didn't
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March 2022 by saintcatherine
I have shopped here many times. A sales lady asked if I was looking for anything in particular. I told her that I was looking for a no show sock that won’t show under Toms. I showed her the Toms that I was wearing. She convinced me that one pair of socks would work and told me the socks would go just passed my toes. I also looked at another kind that looked like they didn’t go up as high on the foot, but she told me the other pair were better assuring me that they would work,So I paid for them, then tried one sock over the sock I was wearing, and sure enough that sock went waaaay to high for Toms shoes. I said, “These don’t work with Toms, I’ll just exchange them with the other socks. They refused because the package was opened. No sign saying all sales were final even when I was lied to and hadn’t even left the store.Lost my business from there on out over $10.00 socks. But hey, if they are that greedy so be it. They sure had no problem taking my money.
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March 2022 by Catherine Atwell
I have shopped here many times. A sales lady asked if I was looking for anything in particular. I told her that I was looking for a no show sock that won’t show under Toms. I showed her the Toms that I was wearing. She convinced me that one pair of socks would work and told me the socks would go just passed my toes. I also looked at another kind that looked like they didn’t go up as high on the foot, but she told me the other pair were better assuring me that they would work,So I paid for them, then tried one sock over the sock I was wearing, and sure enough that sock went waaaay to high for Toms shoes. I said, “These don’t work with Toms, I’ll just exchange them with the other socks. They refused because the package was opened. No sign saying all sales were final even when I was lied to and hadn’t even left the store.Lost my business from there on out over $10.00 socks. But hey, if they are that greedy so be it. They sure had no problem taking my money.
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January 2022 by Sylvia Brcic
Received a pair of shoes from my bf & they just didn’t work for me. Didn’t wear them, had the original receipt and gift receipt. I wanted cash back to go to another store that carried the style of shoes I wanted. I was told by the store clerk that they don’t do cash refunds at all, even if it was purchased with cash or debit card. I could only get credit back onto my debit card (which was stolen & I’m waiting for a new card) or a store credit. I didn’t bother to check the receipt until I got home (smh) and on it, it says full refunds. Yet, I was denied with a valid receipt. I drove across town for this. Other closest store is in Tacoma. I think I’ll just do my business elsewhere for shoes with better return policies.
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December 2021 by Faith griffith
My grandson has cerebral palsy, he and his grandfather went in to find shoes. My grandson Wears braces and is hard to fit.The sales girl was wonderful treated my grandson like he was the most important customer to come in your store. It was a great experience.
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September 2021 by Liebe V
Happy with my second pair of Converse. I feel extremely well treat when I buy my shoes here.
