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June 2025 by Janine Alden
Staff is very friendly and helpful. Visually, the place feels a little dark and depressed.
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December 2023 by Stephen Grahn
Great employees always helpful, polite, and quick.
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November 2023 by Colleen Cannon
I have gone there 2 days in a row to talk to the manager and she has left early both days. The customer service at this branch is HORRIBLE. It's so bad that I am researching other banks to move my funds to.
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September 2023 by Monica Sivek
Very attentive and friendly staff and easy to obtain appointments for financial advice
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July 2023 by Steve M
Friendly fast service I've been baking here for 40 years
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February 2023 by Main Littlerock
KeyBank, their website & online services is worthless unless you're into wasting over an hour of your time for nothing. Their staff is inadequate at solving problems, for starters... getting my name spelled correctly on my accounts, though they're eager to push unwanted marketing at me. No, I don't want to open any more accounts - I'll pass on being susceptible to being chargedyet, more ridiculous fees. I've been a customer for over 27 years; their service & support has gone downhill. And, their response to all their bad reviews is pathetic. I've contacted them numerous times to get some help & it appears to me they simply don't care, if they did, I wouldn't leave a poor review.
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February 2023 by S Lovetta
Terrible customer service. No one working at teller stations anymore. Ignore you when you walk in. We’ve been great customers for 20 years but seriously changing banks.
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December 2022 by Khalil Sadiq
Just switched here from Evergreen Direct Credit Union to have a somewhat bigger footprint for our banking experiences. One month down, only one visit into a branch so far BUT $200 deposited right on time for switching my Direct Deposit deposited on time in our account.So far, so good... Love you Key Bank!!!Deuces
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June 2021 by haja Sidibey
I like it
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May 2021 by Aierielle Smith
Slowest tellers of any bank I have ever been to, worst customer service ever received. Love key bank, hate this branch.
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March 2021 by Kristin Lane
Love it! Love my Keybank Branches!
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January 2021 by Mike B.
WE recently had a CD expire and had nothing but trouble getting the right information on how to renew it or put it in a money market account . Even had one of the tellers give me a hard time when I called her on the wrong information she gave me. Given the poor service and bad attitudes we are closing out all of our accounts. Don't go to the West side branch.
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November 2019 by Nhoj K.
Tip o' the hat to Alycia at this Key Bank branch for her customer service. We made an appointment at a branch to make some changes in our account only to find it was not at the West Olympia branch. Alycia jumped in and helped us out with what we needed done. But that's not why I am praising her. Not only did she make the changes, she did it with explaining the why this and not thats, with a great personality that made both my wife and I say "There still IS some one out there giving great customer service!!" Heck, if she did not have work to do and I have more errands, we'd still be chatting and laughing!
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December 2018 by BC Motor
Call customer service...
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August 2018 by Hang C.
Just moved to Olympia and called the bank regarding a service charge and Josh took care of it over the phone and was also helpful to help me prevent another service charge. Looking forward to doing more banking here.
