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November 2024 by Deanna Brown
This store just went above and beyond for me and I really appreciate their outstanding customer service its like no other metro store that I have went to being a long time customer. I have popped into several either to pay a bill, get help with phone, purchase new phone or other products. Best customer service I've had by far! Thank you!!!
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October 2024 by Greg Warren
Zeeshan and Junaid we very friendly and helpful! Highly recommend these guys
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October 2024 by Jason Cox
I would not suggest anyone going to the store on cooper point Rd in Olympia. The two guys that work there are horrible at their job and really don't belong in a customer service job. I rate my experience there a NEGATIVE ZERO. and will definitely take my business elsewhere from now on.
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September 2024 by Laura Stephens
Great help finding places when we visited the city of Lynnwood and alderwood. Loved especially the transportation they have for people called zip drive. Can't say enough about this mode of
transportation while we visited the city for doctors appts in Seattle
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September 2024 by Jusstin W
I had to upgrade my phone and Junaid helped me out he was awesome, very helpful,and knowledgeable about the latest devices thanks again
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August 2024 by Monte Katzenberger
Excellent service. Hasib was such a good listener and got us everything we needed. Definitely going to continue doing business here.
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July 2024 by Alexis Milton
I came in yesterday to swap my phone carrier over to metro, and the guy who was at the front counter had been on the phone, which wasn’t a problem for me. There were four people in the building including me and my boyfriend, and we ended up letting the two people that were there go ahead of us because we were feeling nice. We didn’t see anything wrong and the worker seemed extremely nice and was honestly just doing his thing. He seemed to be on the phone with a friend or something, but claimed it was his boss, which looking at the contact name (cu**) didn’t really seem to me like a good name for your boss, but that’s not what my issue was. When it was mine and my boyfriends turn we walked up and talked the worker about me switching from google fi to metro, the guy who was working proceeded to say “ im on the phone with my boss give me just one second) he then proceeded to speak in what im assuming is his first language and talked to the guy who was on the phone and then said “ we need $100 from you because google fi is extremely hard to leave and they give out the wrong pins and codes to prevent their clients from leaving ( which seemed extremely off because why would a company, a big company at that, do such a thing?) well my boyfriend made a face because he used to work at a phone carrier place and the worker instantly got defensive and started speaking in his language. He then proceeded to put his boss on speaker and had his boss say the same exact thing in bigger words, he was saying things like “if we swapped you without the $100 deposit we would lose too much money.” How would you lose money by having me swap phone carriers? I’m sawping to your carrier? We ended up leaving and were inevitably going to swap phone carriers as a whole because we knew what the workers were trying to do, but we decided not to thank god, because we winded up just doing it from home. No problem, completely free, and we were on the phone with someone from the actual metro company. I wasn’t going to write a review because I didn’t want to seem like a Karen or seem disrespectful in any way, but I feel disrespected as a customer. How can one try and scam money from their job? Something makes me feel like they have done this before multiple times and have gotten away with it.
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May 2024 by Y M
Usman is THE MAN!!
The last set of people that worked here sold me a blank SIM card and told me I had to activate it online myself if I wanted to add another line to my current phone plan that I have with MetroPCS. I couldn't do that without having to buy ANOTHER SIM card, so obviously the last set of workers didn't want to help me which was ultimately disappointing for the company if they're trying to make money.
Usman went above and beyond to help me add 2 more lines to my current phone plan so my partner and their little sister could each have service to be able to call places they need to call such as their jobs & doctor's offices! I truly am grateful for Usman, thank you!
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May 2024 by Brandon Bennett
We went in on a Saturday and walked out with 4 new phones with two of those on new plans for our family. Usman, the gentlemen helping us, was quick to answer our questions and worked to get us the best deal possible. The store was busy and he handled our purchase and those of other customers at the same time. Usman was really doing a great job. We are very happy with the service and the price for our new phones.
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May 2024 by D B
Usman is THE MAN!!The last set of people that worked here sold me a blank SIM card and told me I had to activate it online myself if I wanted to add another line to my current phone plan that I have with MetroPCS. I couldn't do that without having to buy ANOTHER SIM card, so obviously the last set of workers didn't want to help me which was ultimately disappointing for the company if they're trying to make money.Usman went above and beyond to help me add 2 more lines to my current phone plan so my partner and their little sister could each have service to be able to call places they need to call such as their jobs & doctor's offices! I truly am grateful for Usman, thank you!
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March 2024 by Shannon Egerton
Excellent service, kind, funny, and professional.......thank you!!!
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March 2024 by Mark Hole
Employees know how to make sure you're getting the best phone deal offered and they also make sure everything from your old phone gets transferred to the new phone.
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February 2024 by sub_to_flamgo Davies
Fast and have always been helpful
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December 2023 by Heather Flahaut
After having a terrible experience at the Centralia metro I decided to go to the west olympia metro. This was my first time visiting this specific metro pcs store and now I will never go anywhere else. Everybody that helped me tonight was so beyond amazing and I could not be more appreciative than I am right now. Wolf (I am almost certain that was his name)was the most helpful person that i've ever dealt with. He went above and beyond to help me switch over to my new phone. Every manager that he talked to during the process of setting my phone up was beyond helpful. I believe there names were Zach, Joe and Derek. You all are so wonderful and by far the best metro around!
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March 2023 by Gamer AngelFR
It's temporarily closed but the online site says open... Even has a sad hand written sign to add to insult.
