-
October 2023 by Linda Z
Like going here for cat food. Good prices and the staff, they're are very friendly and very helpful. Would recommend this place to anyone looking to buy cat/ dog stuff.
-
October 2023 by Cynthia Lewis (MIYAH)
I LOVE this store. I buy my cats food, etc here. Love the selection & helpful staff!
-
October 2023 by Genna Brodsky Chase
Mud Bay is the best pet retail store ever. Loving and caring staff and they have all the best brands and products for happy healthy animals. They also give your pets free treats!
-
September 2023 by Kyle Bibby
Great pet store. We stopped in to get a harness for our dog, who recently started pulling so hard on her leash she was choking herself. The store and staff were friendly, and let us try the harness on her, to insure a proper fit. They offered some treats, and had a great selection. Pricing was on-par with what I would expect to spend online, which was appreciated. If I lived in Olympia, this would be my go-to pet store, and if I need anything next time I pass through, this is where I’ll be headed.
-
September 2023 by Mykylie Zelaya
I am leaving 5 stars because I assume the staff at this store is doing their best and cares deeply for their customers just like the other stores I have worked in and been a customer at. Kudos to the store staff for keeping up the good work in spite of everything that is happening. You make Mud Bay what it is and for that you deserve all the recognition. I know how hard you work.The rest of this review is for upper management because they need to know what they are doing to store staff across an entire company.Lars and Marissa, you have ruined what was once a wonderful, magical, meaningful store culture. You have broken it beyond repair. It's gross and disappointing.I am deeply disheartened by Mud Bay's upper "leadership" (if you can call it that). After being told that hours and store staff would be the LAST thing touched due to the financial crisis MB is in, execs immediately gave store staff ultimatums regarding their hours and are offering the most pathetic severance pay in order to avoid paying unemployment. Which, for the record, equates to their benefits, wages, ability to pay rent, afford groceries, etc.The folks who work in the actual stores are the lifeblood of this company. The staff who work in stores are people I admire, respect, and will get loud over. They deserve better than what the upper leadership at this company is giving to them by trying to weasel out of paying folks unemployment.Lars and Marissa - YOU made choices that got this company where it is right now. Store staff didn't spend all that money on bad investments. They hug customers while they cry over losing a pet. They celebrate new family members. They give the MBX even when they're being treated badly. They believe in what this company told them it was - what it COULD be.The store staff I worked with across Seattle changed my life for the better. They do not deserve to be pushed out of a company they believe in because you refuse to do the right thing.Here's one idea, free of charge - Move out of this fancy office space. You probably don't need a beverage fridge stocked with beer and sodas or a balcony that overlooks a river. Working from a community center or home could save some dollars.If nothing else, the absolute least you could do is take real ownership of what you've done to cause this and be honest with your staff. They're afraid because you are not actually leading. They're sad because they love working for Mud Bay and you're taking what they love away from them. They work hard for you. You owe them your honesty at the very least.Finally, before you leave me some empty platitude of a comment back to this, please know that there is nothing you can say to quell the storm you've sparked in my soul over these staff. Walk your talk, lean into your "values", and show your staff some respect, empathy, and real honesty. Mud Bay doesn't exist without them, and they want to be there. Show them you deserve them.
-
September 2023 by That Nerdy Goth Girl
Looked around at most of the store, some prices seemed ok and did have a decent selection. I have an adopted stray cat that’s deathly scared of wands but really enjoyed the peacock feather. Kinda got destroyed on second night so I’ll be picking up a few more.
-
September 2023 by Sommer D.
Mud Bay used to be so welcoming with knowledgeable staff. Not sure why there's been a change but it will no longer be my #1 got to pet store nor will I be recommending it. And it's not just this location I've seen such a drastic change. Sadly there are a lot of new hires and the customer service knowledge is just not there. Kinda hard to entrust your pets needs when you ask a question. And they ask to see the box to get the info. I asked because what I read on the box was not enough info for me to decide if product would suit my pets needs. Mind you this isn't a cheap product ($99) very grateful they have an amazing return policy! From my understanding Mud Bay is "employee owned" customers is what makes the business successful! I can keep going, but will leave it at that! By the way, I don't leave reviews to bash on the company or employees I do it more so for awareness. A lot has changed everywhere over the last couple of years. I think if we all put forth a little bit of effort we can make this world a better place! Regardless of the current circumstances
-
August 2023 by Michael Cooley
The staff is courteous and helpful. Offered suggestions for products to try for a cat problem I'm having. I do all my pet treats and toys there. Recommended!
-
July 2023 by Angela D.
They are attentive and welcoming, including for dogs on leash in the store. I like their products and great customer service!
-
July 2023 by Chrys W.
This business is a bit more expensive than most to get my dog supplies, but what I have bought so far is great quality and you don't necessarily get that at other places for less money, so yes, I do recommend this business. Quality "trumps" junk in my book!
-
June 2023 by Tara Phillips
The absolute best pet supply store. They care about all animals and contribute to shelters. Great natural selections and toys!
-
June 2023 by Michael Larson
Gentleman was very helpful. Even went and got what I needed and brought it to the counter, then offered to help bring the big food bags to my car. I've never been offered so much help from retail. Thank you sir.
-
May 2023 by Sara Vazquez
We love the unique items we find and the super helpful staff!We have had great experiences with both Michael S. and Lola.
-
April 2023 by Ron Frederick
Good vibes at this store. Staff are always nice and ready to help. Competitive pricing. Good local business.
-
April 2023 by Breah S.
Brittany helped me find treats for my new puppy to chew on to make sure his teeth are okay and so he's not eating things that are too hard for him! The whole store and Brittany were also super kind when our puppy have not one, but two accidents in the store! We were so embarrassed but nobody made us feel bad or seemed super upset!Thank you so much for our first experience at Mud Bay going so well minus a few hiccups!
