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January 2024 by machaela morse
Had such a great experience! Contacted them online and got texted right away (my preferred contact). They got me in touch with Camillia and she was amazing! She was so sweet and helpful. They got my vehicle move to a closer dealership and helped me get to a price I wanted. I also had the pleasure to meet Tyler Griffin to help me with the financial portion and he was just as amazing and allowed me to ask any questions i had. They were transparent about everything and kept me in the loop.
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January 2024 by Kassidy King
Do not take vehicle here, I have taken my vehicle here 3 times in the last month and spent over 2000 for it to have the check engine light come on as soon as I drive it a couple of times. You would think that they would diagnose whatever the issue was, fix it, and not have something else break or go out a day later. I have heard that dealerships are like this. All about the money, it makes me sad ? and brokeShuttle guy was nice though.
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January 2024 by Guitar Junkie
Camillia Ramirez and her team were amazing! Fair price and outstanding service. We couldn’t be happier with our purchase thanks to Camillia!
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January 2024 by Mike
I would like to recognize Cody, who works in the service department. Since moving here from California in April, I have been taking my Jeep Rubicon to Olympia Jeep. Cody has demonstrated customer care every time I have an appointment. A few days ago, I had my ID stuck in my hand brake console, and Cody was kind enough to assist me without hesitation. That is excellent customer care. Keep up the great work!I would also like to recognize Randy, the parts department manager. Randy helped me when I was looking for wheels and tires for my Jeep. He was patient enough to help me choose the right wheels and tires and explained all the purchase details. Keep up the great work!V/rSatisfied Customer
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January 2024 by Skylar Becker
Amazing experience. The whole staff was above and beyond, and they were able to get me my dream car at a price I could afford. They answered all my questions, and made sure to explain everything in detail since I’m a first time buyer. I appreciate their kindness and going out of their way to keep us comfortable. Camillia is amazing and I highly recommend her!
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December 2023 by Jenny H.
If you are looking for a car to buy I highly recommend reaching out to Kaleo Gonzales 360-529-3664 ext 2413. You will not be disappointed. He has the best customer service. His knowledge, friendly demeanor and genuine willingness to go the extra mile made the experience enjoyable. If you are looking for a car you will be glad you reached out to Kaleo. He is the best!!
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November 2023 by Lance Denison
I was addressed online after making an inquiry on a truck they had listed. The follow-through was quick through and considerate. Sales staff was helpful as well but after my original offer on the truck which should have just been sale price, license and doc fees with the tax of course, I was told that it was actually a grand total of almost $43,000 when the list price online was $34,000. I'm sure you could understand how shocked I was. When asked what the other line items were, I was told that it was standard practice and they were automatically added on for all vehicles. At the description of the employee, the appearance package consist of ceramic wax and other treatments that total nearly $2,000. Also, there was an additional item for a theft deterrent that is not stock equipment so I was charged for that as well. But WAIT, there's more! I was also charged $1,000 for gap insurance which is completely unnecessary because I was prepared to put $10,000- $12,000 on the truck. With my pre-approval I should have been able to leave the store with the truck of my choosing for around $450 a month but most of the line items would not be removed. I most certainly left disappointed. Instead I found the same truck 5 years newer in Aberdeen for $7,000 less with 40,000 forty thousand less miles on it. I suppose the silver lining here is that I bought exactly what I wanted and had enough money left over for an extended warranty, so In a matter of speaking Olympia Chrysler Jeep inadvertently guided me in the right direction(Five Star Ford Chrysler) so I'll be awarding one ⭐Best regards and happy hunting,Lance Denison
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November 2023 by Andrea Dahl
Love, love, love the laid back atmosphere of Olympia Jeep. From vehicle 1 to vehicle 5, each experience has been smooth, no pressure, and fun. Tyler Griffin has been awesome to work with in both sales and finance - I highly recommend checking Olympia Jeep out!
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November 2023 by G K
I recently had the pleasure of working with Cody, my service advisor at Olympia Chrysler Jeep. I cannot express enough gratitude for the way he and his exceptional team went above and beyond to resolve a challenging situation with my vehicle, which I purchased from Auto Outlet Of Tacoma and experienced engine issues.Cody's commitment to customer satisfaction truly stood out. Cody took it upon himself to assist me in finding a solution. He understood the frustration and inconvenience I was facing and went the extra mile to ensure that everything was made right.Cody's knowledge in dealing with warranty companies were evident throughout the process. He worked tirelessly to communicate with the extended warranty company, Alpha Warranty, to reach a resolution. His dedication to ensuring that my concerns were addressed and that I received the necessary repairs was truly commendable.Not only did Cody and his team successfully resolve the issue, but they also ensured that I was kept informed throughout the entire process. Their clear and transparent communication helped alleviate any additional concerns I may have had. Cody's attention to detail and commitment to outstanding customer service truly made a positive impact.I would highly recommend Cody and the service team at Olympia Chrysler Jeep for their exceptional service and commitment to customer satisfaction. Their willingness to go above and beyond, even when the issue was not directly their responsibility, speaks volumes about their professionalism and dedication. Thank you, Cody, for your outstanding service and for fixing the engine issues with my Jeep.
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November 2023 by Robert B.
I want to send a big thank-you to Adam (sales), Heidi and Chrissy (Online sales), Tyler (finance manager), and Nathan (general manager), and everyone at Bruce Titus Olympia Jeep and Chrysler for helping me become the owner of a Toyota 2014 "Magma" FJ Cruiser. I hope you will read to the very end of this review so you will know how true that expression of gratitude actually is.I have salivated over Toyota's FJ Cruiser since production started in 2006. In 2014, when domestic United States production was discontinued, I all but abandoned hope of ever owning one. But new ones kept popping up here and there. They were, I discovered, foreign manufactured that were imported into the United States. The hope, which springs eternal in the breast of man, was still alive, only to be dashed when Toyota reported the 2023 model year would be the FJ's last.An accidental search on CarFax revealed a near perfect 2014 FJ Cruiser just down the street (I-5), about 65 miles at Bruce Titus Olympia Jeep (and FJ Cruiser). Due to late afternoon traffic and typical Pacific North West blustery weather I didn't get to the showroom until after their normal business hours. I had phoned ahead and they kept the lights on for me. They were extremely generous with my trade-in (a 2001 Ford F250) even though it had been severely abused (and then recovered) in a theft a couple years previously. And they were able to shave an acceptable margin off the sales price.I am 65 years old and car buyers of my vintage generally approach a car purchase with the belief that the dealer's goal is to cheat the buyer and the buyer's goal is to cheat the dealer as much as possible. It took me a several minutes (maybe 30 minutes or an hour) to realize that the people at Bruce Titus Olympia Jeep and Chrysler were not trying to cheat me of anything. When that concept finally took root, we were able to speak frankly, honestly, and I left the store at 10:30 pm with a huge smile on my face. No, my FJ Cruiser isn't brand new, but its mileage is so low it might as well be, and it is, without a doubt, the very coolest FJ Cruiser in the United States. The happiest day in an FJ Cruiser owner's life?The day he buys it and then every darned day he gets to drive it, thereafter. I am certain Bruce Titus Olympia Jeep and Chrysler will become a "go-to" location when my wife and I go car shopping for her next vehicle next year.In short, I wholeheartedly recommend the folks at Bruce Titus Olympia Jeep and Chrysler to anyone who is considering a new or used car or truck purchase among the several brands they sell.
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September 2023 by Erika J.
I recently purchased a 2023 Jeep from Olympia Jeep and I am loving it! We have really enjoyed the one push button for the top down and love how smooth it drives. We also were so thankful to have a great team to guide us through the process. Buying a vehicle can be such a pain but they were honest and helpful start to finish. Kudos to sales manager Efren for your friendly and authentic attitude along with finance and helping better explain warranties and coverage. "Bringing the world together, one jeep at a time!"
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September 2023 by Artem J
Went in pre-approved. They were able to beat the rate I was pre approved for and they got me a better deal. Micah was a great help and was willing to talk about anything and answer any questions. Plenty of patience and will listen to what you have to say. Will, Tyler and Tawnya were also a great help. Great team at Olympia Jeep
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September 2023 by Jillian Longley
Absolutely FANTASTIC people and overall experience!! This was our first time buying a vehicle(on our own) and going here was 100% worth it. They eagerly worked with us to find the plan that was best for our budget/circumstances AND were super patient about answering all our questions! I truly feel they gave us the best deal on our vehicle and did everything they could to make it work! 10000% RECOMMEND!!
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September 2023 by Zack Thompson
I purchased a used 2020 ford f150 from this dealership in January of 2023. Truck seemed nice and was told they had just put new tires on it, they had very little tread wear. Turns out the tires are from 2011 and are double the safe age to be usable. Luckily I discovered this before they failed while on the freeway or something. Watch out for shady business practices, I would recommend avoiding this dealership like the plague. Now I have to buy all new tires for a 3 year old truck.
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September 2023 by Lindsey K
My experience at Olympia Chrysler Jeep has been amazing!Everyone there has been so kind. I'm so very thankful for the opportunity to have a safer car for my family!Specifically, Tony, was very easy to work with. He is kind, informative, and understanding. My life started to change when I walked into Olympia Chrysler Jeep.Special thanks to Tawnya and Michael for their help and kindness:)Thank you Olympia Chrysler Jeep!Not only do I have a safer car, but I absolutely love everything about it!!!
