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December 2023 by Olive Cox
Kayla is a delight. She and the rest of her team take time to ensure their customers are taken care of. Definitely recommend storing here!
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December 2023 by Ben Matthews
Ariana and Kayla were great. Got my reservation figured out easily.
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October 2023 by Skye
If rent wasn't getting so expensive, I would have given them 5 stars. I've been a renter since November 2022. Decent hours for Access 6am-9pm. Although I wish the hours ran a bit later. Lots of activity on weekends so parking gets tight. Clean facility. The bathrooms are on the first floor and only accessible during business hours 9am-6pm. Luckily Albertsons is close by.
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October 2023 by Eyman Household
Absolutely predatory business practices. I was quoted a promotional rate for 1 month and then my monthly rent thereafter was to be another rate. After 6 months at the rate which I agreed to per my rental agreement, my rent was increased by 150% (for the smallest unit available), without notifying me (or updating the rental agreement) - a practice which is allowed by their terms and conditions and also doesn't require them to notify you for rent increases. They supposedly sent me one rent increase notification by mail which (surprisingly!) I never received; and according to the live agent, I had email rent notifications turned off - an option which I never made.Regardless, the corporate greed and deceptive bait-and-switch tactics are absolutely reprehensible and I will be looking for alternative storage options immediately.
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September 2023 by Sandra Conley
Kayla is the best. The service was wonderful, they helped me get set up! I will be telling all of my friends and family that this is the place to be baby!
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September 2023 by Leisa Johnson
A special shout out to Kayla and Lindsay for all of their awesome help in getting me two storage units secured at this location.They both went out of their well to help me figure out my needs, while in both CA and WA, and to secure the units that would best meet my needs, while also ensuring I could get the online discounted price. They were super friendly, accommodating, and very helpful. Quite honestly, it was the best customer service I have experienced in years, bar none.I also wanted to give a special shout out to Jessica and Kim who also helped me along the way. They, too, were super helpful and made the whole experience pleasant.They all made a stressful move and experience so much better.This facility is newer and in great condition. The units and entire site are also well maintained.All around 5 stars. Most importantly, everyone that I interacted with were top notch. I highly recommend this storage facility.
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September 2023 by Curtis Taylor
i would like to give arianna a good review. she was very buisness like but had a friendship type additude when answering my questions. and the price was right (no bob barker)
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September 2023 by Allen and Kim Strunks
Jessica and Kayla were amazing! Had to transfer units and they were super helpful and gave us a unit on the same floor to make it easy for us. Great staff!
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August 2023 by B-Mac Lagasse
This facility is kept clean and tidy as well as secure which puts me at ease. The staff (Kayla, Lindsay and Kim) do a great job with upkeep and customer service! Thank you for your hard work team! There are some major issues that could easily be addressed which the staff on site can only wait for corporate to help the customers with so here they are... Pay attention please!There should be a room that the carts and dolly's could be accessed by all customers of your facility instead of hoping we can get one left out for us.The bathroom is only accessible if you are on the 2nd floor and should be by the loading dock with key pad access to customers as well.Thank you for your time in reading this missive
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August 2023 by Skylee Danielle Davis
I have gotten 3 units at this location and each time Jessica and Kayla have been extremely helpful and friendly. They’re one of my favorite locations as they’re super clean.
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July 2023 by Hayley Matson
Lindsay was so helpful today. I really appreciated her willingness to walk me through and make sure I had the information needed to access my unit. Thank you!!
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July 2023 by Cindy Hanning
I have had my unit now for 3 months and I am at my unit pretty much daily. Self employed I sell/buy antiques/mid furniture. The people that work at this location are really judgmental. They make me feel like they're better then me. I feel so uncomfortable I makes sure to show up after they leave . I was going to move to a different storage place but yesterday Lindsey was super nice she went above and beyond . I told her it's so refreshing to finally see that this location finally had a employee that has great customer service so thank you Lindsey I appreciate you
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July 2023 by Jay G
I have never been treated so poorly. I needed some help I asked the lady if she could help me she looked at me put her head phones back in and just walked away I was shocked appalled really. There is only one employee at this location that actually has customer service skills. If it wasn't for Lindsey I would have move to a different location
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July 2023 by Eric Burson
They are ok very “by the book”. They will send you slightly threatening emails if you leave the facility after they have technicality closed . Apparently Leaving after close is prohibitive. you need to punch in your code to leave. The facility has sort of a Big brother vibe to it. There are good move in deals that seem to be available. The price is not guaranteed however and is subject to change within 30 days after your initial purchase.
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June 2023 by Shelley Graham
Kayla was so friendly and kind. I can’t thank her enough for an amazing experience. Thank you Kayla. You have made a difficult time in my life so much more pleasant.
