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March 2024 by Ottis M.
I've been coming to this Quest Lab for a couple of years doing labs every month or two / standing orders so lots of experience. I have only had only great experiences with the staff here. So the 5 stars is for the local staff (definitely not corporate). They have always been skilled phlebotomists who are very pleasant to work with (also had a good experience in Lakewood). This week I'd say Tessa is the best I've ever encountered. Cheery, highly skilled, caring and compassionate. While I'm not a fan of how long it takes to get an appointment & the billing being wrong almost every freaking month. It's quest's problem, they bill it wrong every time. We spend hours on the phone with corporate and someone promises on the phone they've corrected all the mistakes on the records only to have it happen over and over and over and over again. Why they can't straighten it out is beyond me. This has nothing to do with the local staff but they have to hear the complaints. I've been shocked by the way customers scream and curse (heard it with my own ears) at them because they hate the check in kiosk. Local staff gets yelled at because people have to wait a week or two to get an appointment which has nothing to do with local staff. I personally have never been in a friendlier lab. Kudos all goes to the local staff. I wish customers didn't take out their frustration with corporate process on local people who have nothing to do with it. So congrats on the staff at this location and double Tessa's pay
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January 2024 by Anthony E.
Easy scheduling online. Went for drug screening. Checked in and out in under 10 minutes. Friendly staff. Better than other quests I've been to.
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January 2024 by C J
Great customer service. Easy walk-in.
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December 2023 by Jared Criswell
The most inconsistent place I have ever attempted to use. Nothing like getting your appointment canceled AT your appointment time with no warning. Find somewhere else. This place is worthless.
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September 2023 by Cheryl Rasmussen
They advertise walk-in availability, but you have to wait until afternoon and hope for care at their convenience, and appointments are week or more out in Olympia WA. All other locations in the area have already closed. Easy to see why!
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August 2023 by Bethany Ruzicka
You cannot speak to anyone on the phone ahead of time. I arrived to 0 people being served and signed in as a walk in for a time sensitive test. Immediately someone came out and said no walk ins despite their signs and automated phone saying walk in. Choose literally anywhere else
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April 2023 by Jes S. Taproot
Incredibly impressed with the staff here at Quest Cooper Point! I was so nervous to set up a blood draw for my daughter with ASD who is very sensitive, but Briana went above and beyond to help reassure us! She was professional, knowledgeable, and helped us find solutions when we hit a snag with the complex labs we needed. She even escalated our situation quickly to her supervisor who also came up with workable solutions! I am confident when we need lab work again that we will get excellent service here! I also observed that all the staff had great rapport with the clients (and each other) and everyone who was waiting was served quickly. I know these labs can feel sterile when they serve so many people, but this place is a real find because of the staff!
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April 2023 by Tabitha Cain
Went for a glucose 3 hour test. They were very nice and all 4 blood draws went perfectly with only one poke each. I'm usually hard to get blood on but they made it a breeze.
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April 2023 by J. C.
Had a wonderful experience here at Quest on Cooper Point in Olympia with my 11yo ASD daughter! To say I was nervous getting my kid bloodwork is an understatement. Our phlebotomist, Briana was absolutely a god send!! She was warm, professional, and incredibly patient! We had completed labs and she explained everything to me clearly. When we hit some big snags with the processing labs, she came to me with numerous solutions and even her boss leaned in to help out! The level of care and compassion I received rivals any specialty clinic we've been too, and I've been to a LOT! Overhearing all of the staff here they were happy and kind and had great rapport with the clients. Highly recommend Briana and Quest Cooper Point!
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March 2023 by Robert Brunswig
After reading, recent reviews, I thought I might’ve gone to the wrong place! Iwas assisted by Shannon. She also did the blood draw. She was helpful, polite, and professional.Thank you Shannon for making the process a nice experience and for your helpfulness!
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March 2023 by Jon M.
I walked in for bloodwork (not a drug screen) and due to nobody being in the front office, I used the kiosk to check in. The computer told me I would be on "standby", but since there were no other patients in the lobby, I thought I may be helped. I waited for about 20 minutes as I heard employees in the back chatting, but I heard nothing from them. Still, there were no patients in the lobby but me. A few minutes later, a patient came in and checked in. The door opened and they were taken back. I was still 1st on standby and alone in the lobby. Several other patients walked in and checked in. About 10 minutes later, an extremely rude employee opened the door, looked directly at me and said that they were going to lunch and all "standby" patients would not be helped and all people on standby needed make appointments. I left. This place is very disrespectful and run very poorly. I will take my business to Labcorp instead. It's too bad, I was a regular here for years.
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February 2023 by Cilzcontact Moreno
Time on Google says it opens at 7 am. This is incorrect. M-F they open at 8am.
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November 2022 by Alisia Harmon
AAAAAWWWWEEEESSSSOOOMMMMEEE! My phlebotomist (with the gray joggers) was the best I ever had. Her technique was flawless. Will only use this Quest location going forward.
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November 2022 by tatum breedlove
Easy check in via phone, was called immediately after walking in. The person who took my information and lab work was very nice and was able to get blood on the first poke, when in the past I have had temperamental veins. I was in and out in maybe 10 minutes. Great experience overall!
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November 2022 by my2cnts
Would give zero stars if possible. Every time I use this place there is some issue. It is impossible to talk to anyone, there is never anyone at the front desk to help. Their online appointment system is hit or miss as to whether it is working. They closed their second site in Lacey so getting a morning appointment for fasting tests is difficult. They have a sign in their waiting room saying they are double and triple booked. I had bloodwork done a week ago, my doctor should have had the results in a day or two but has received nothing. My Quest online account says "pending". I will never have lab work of any sort done with Quest again, even if that means having to travel out of the area.
