“Thank you, Kayden (spelling), so very much.
Package Express on Harrison, in Olympia Washington, has been my go to for my shipping needs and my tab renewal since 2021, and I have always been completely satisfied with the service, attention to detail, kindness, and their superior customer service, and today was no exception. I needed to ship a Father's Day gift for my Best Friend of 30 years to Marysville, and it needed to arrive by the 15th (Father's Day 2025) at the latest.
At first, Kayden quoted me a very high cost to achieve this, and my stomach just dropped. Being the professional that Kayden is, he knew something just didn't seem right, so he started researching the system, and sure enough, and to my complete relief, he was right and was able to save me enough to where I felt very comfortable financially.
Kayden took the time, he did not just rush me through. Kayden provided superior customer service, saved me quite a bit of money, and I could not be more grateful.
From one professional customer service representative to another, thank you, Kayden. Thank you so very much for taking the time and allowing me to leave Package Express with a smile rather than having a panic attack. I am forever grateful.
With my deepest sincerity,
Miss Kennedy,
Olympia Washington.”
“I work down the street from Dave, and he is the only one we use when shipping items or processing returns.
He is a great neighbor to have and someone who genuinely cares about the state of downtown. He commonly works with several local businesses and does what he can to support other owners in the area.
He is also someone who cares about what really matters: public safety and potholes.
I would leave ten stars if I could.”
“Had a bed frame delivered through these guys & they were very easy to work with, communicated well, & was right on time for the delivery. Couldn’t have asked for a better experience”
“Jennifer is a very nice and friendly ups worker and I like to have her take care of my returns. She is very competent and works efficiently and fast. Jennifer makes my very frequent trips to ups more enjoyable and easy. Thanks Jennifer. Mel Citrin”
“New to this side of town and wasn’t familiar with how to return an item to company. I first went to FedEx within Walgreens, who don’t return packages. The FedEx worker at this location was very helpful explaining what FedEx offices could assist with these types of packages. Great and friendly service!”
“very nice and helpful. went into fax and courtnie helped me. i didn't know how to fax and she walked me through it very nice and i appreciate her help. all the employees were friendly. i recommend this store.#2294 on cooper point rd, olympia wa.”
“Staff were super helpful and nice! I was stressed about sending a clothing return, but they made it so easy and it took way less time and effort than I was anticipating. They even helped me tape up my package! I left smiling and happy :)”
“I came to FedEx after a discouraging experience at another print shop, and a simple, respectful interaction here completely changed my day.
I am a Vietnamese immigrant and still improving my spoken English. I have been challenging myself to handle more everyday interactions on my own instead of relying on my American husband to speak for me. This time, my husband waited outside while I went in alone.
I explained that I wanted to print just a few personal thank-you cards from a finished PDF. The employee listened patiently, understood what I was asking for, and helped me without making my accent feel like a problem.
Because of what had happened earlier, I even asked him whether my English was difficult to understand. He told me he had no difficulty communicating with me.
That may have seemed like a very ordinary interaction to him, but it meant much more to me that day.
For someone learning a language in a new country, confidence can be built—or lost in small everyday moments. Being treated with patience and respect makes it a little easier to speak again the next time.
I was so touched by the interaction that I left without even asking his name. I wish I had, because he deserves to be recognized. I hope he somehow sees this and knows that something that may have felt routine to him made a real difference to someone else.
Thank you to the employee who helped me, and thank you, FedEx. You helped me print a few thank-you cards, but you also gave me a little more confidence to keep speaking English.
You saved my day.”
“UPS Stores are independently owned and tend to either be great or terrible - This is a great one. I had a UPS box here for a year and even though they are always busy they hustle and process everyone quickly. The parking next to them gets full during rush hours (like when school gets out) but it's on the side of the massive Lowe's parking lot so there is always somewhere to park.”