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January 2024 by Brandon Gibson
I appreciate they helped fill my tire up with air. Guy rocks??
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October 2023 by Malynda E.
Great experience with This towing company. Charlie was exceptional and the price was better than anybody else in town! People on the phone were very nice and helpful!
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July 2023 by Alohilani B.
If I could get them a zero star, I would. That's how upset I am with this company. The first time they came out to my car to help unlock it, they were so kind and super fast with it. I was very grateful. Then two days later my husband decided to lock his keys in his work van so we thought to just call them again because of how fast they are to responding and getting us on the road. Well, when we called April 25th for someone to JUST UNLOCK THE CAR, the tow truck driver Jerry decided to back into our fence post making our chain link fence WORSE. Now the gate doesn't even close correctly. My husband told me that Jerry the driver admitted to hitting the fence but since my husband was already running late for work, I had a nice surprise to come home to. I had my husband even call the company back so they could fix it and they just told us not pursue insurance and that they would fix it themselves. Right. Wrong. Furthermore, when I tried to pursue them so they could fix our fence via insurance, it was just a waste of time. Next time maybe have your drivers actually read their instructions instead of costing us $1000s in dollars to fix it with our own money now. This has been reported to Geico now as well.
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February 2023 by William V.
My car was broken down on the freeway and they were called by my insurance company to tow the car. They missed their eta by more than 30 minutes so I called the number provided by my insurance company and spoke with someone and at that time I informed them how they might wanna tow it because of how it broke down. Once the driver got there he told me we don't do that. But that I could personally pay him and he would gladly tow it. So he had the proper equipment but decided to try to scam for money instead. I let the insurance company know what they did and they called another company that actually were nice and professional. Use this company at your own risk.
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February 2023 by David B.
These people are thieves. My car was in an accident, and it was stored here until it could be moved. Someone that works here is a flat out thief, and want through my glove compartment, and backseat. They took multiple items out of the car. I wouldn't trust this business! Who steals when someone is at a disadvantage?! This place does!
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December 2022 by Artie P.
It was a nice snowy day up in Olympia Washington and I was on the road and there was some black ice and I spun out and slid into the middle embankment, no damage to my car, and I was fine, but I called Jerry's towing and Diego was fantastic very responsive great service I would recommend them any day
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July 2022 by Lonnie B.
Not safe. No standards. Was riding down I-5 and a Jerry's towing truck was in front of us. Seemed normal. But it wasn't.That's when I noticed that there were two people moving in the car in front of us -- the car that was BEING towed. THEN I realized that the car was only anchored by one point of contact on the platform. I called Jerry's towing to let them know what was going on, but it just forwarded it to the actual driver. So, Jerry's seems to be cool with it.So, Jerry's towing doesn't seem to care about safety practices, considering they were putting the general public at risk by doing that on the highway. Was it probably the driver's friends in the car being towed? Yeah, probably. Is it OK for a business to make a choice that puts others at a physical risk of injury, whether they know the people, or whether it's the general public on the roads? No.Just a heads up, ya'll. Jerry's = Not safe, and ok with it.
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November 2021 by Mary W.
Great customer service!!! I needed their help recently and they went above and beyond. They went out of their way to help and did not charge extra. It was clear they cared about my problems and helping me solve them.I have used them on and off for over a decade now and always the same great service. They are a small company, which I love. It means I get to deal with the same great people every time, and get the same great service every time!!!
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August 2021 by Kelly M.
I just moved to Olympia a couple of weeks ago. I swung in to get gas, which is full service!! Before I'd even pulled the keys out of the ignition a very sweet man was washing my windshield and asking what type of gas I preferred. We had a nice conversation while he pumped my gas for me (WOW!!!). I told him I was in need of an oil change as well, and I was informed they could fit me in right away. Alex did my oil change, he asked (based on my mileage) when my timing belt was last replaced. I called my mechanic in Seattle, he said I was due and the price estimate seemed reasonable and to just do it. I don't know a lot about cars, so I'm always suspicious of getting ripped off. The next day I brought my car back to get the timing belt replaced. When Jeremy saw my walking boot (from a recent ankle surgery), he offered to have someone drive me home rather than deal with the bus. About 4 hours later I was called to let me know that my car was ready and they'd be happy to send the same nice young man to pick me up. I am so blown away by the customer service at this place, they fixed a few other things too and it was only $5 over budget. I have been with my last mechanic in Seattle for over 20 years, I'm very pleased that after only a couple of weeks in Olympia I've found a mechanic shop I trust and a gas station I will continue to frequent regularly.
