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June 2025 by EevieP
Walked in with 6 puppies on a blanket in a cart & an extremely rude bald employee in his 30s stopped us to lecture on how they do not allow animals in carts. We asked if we could put them in their kennel on a flat cart and we're given another story. Ok fine, we made it work. However, there were TWO other people that had their pets in a kennel IN a cart. They entered the PetVet area and no one stopped them. I guess, even though the guy said they tell that to all customers, we were singled out.
Also, it was so hot in the building. Even the PetVet employees said so.
We will stick to our Tractor Supply in Yelm. Nice people & they allow pets in carts.
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May 2025 by Josette Kirby
TS olympia Wa.
We dont usually use this particular stores because we live in Yelm WA and there is a TS there; we come to this one or the one in Soanaway if the TS in Yelm fails to have what we need emediately..
This time i have to travel to this TS for a Retiiever 5x10 dog kennel. Luckily THEY actually HAD one.
My bigger beef was that during purchase as we finally made it to the checkout we told the employee what we were there for and we woukd be adding it to our new credit card we had just signed up for at the Yelm TS. BUT when she got to the point of payment. She got a bit testt when I didn't emediately jump to the keypad and swipe a card. I had to RE_ EXPLSIN we were putting it on a NEWLY APROVED CREDI T CARD. she finally got it and we took our receipt out and over to the side black fence to finally retrieve our dog kennel we were getting.
Maybe employees get to testy with so many customers but they sure have a poor attitude.
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May 2025 by Melody Hackworth
Employees were extremely rude. I asked a question about a product and was met with sarcasm and annoyance. If you want a pleasant shopping experience, I would recommended choosing another feed store.
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April 2025 by A B
Used the vet clinic. It was a bit disorganized and the store employee didn't seem interested in helping me figure out where to go once I entered the store and scanned the QR code that didn't work. The clinic itself was fine but the reason for my rating is that I am getting FLOODED with emails from all of the various places they sold my email address to. I guess this is how they keep it low cost, but warn a person so I can give a different email address sheez!
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April 2025 by Mac Bickle
They have everything you need and the staff is great.
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February 2025 by Zach R
The way that you pick up items here is kind of dumb I should not have to drive into the yard to pick up a small heater
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February 2025 by Autumn Olivia Self
A Tractor Supply store that goes above and beyond for the customers!! They Excel in Customer Service above any business I've ever had the pleasure of doing business with at any point!! Every time I walk through the store's door it's like family!! I Highly Recommend!!
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January 2025 by Michael C
Staff there were amazing. All gave their own experience on the products the company sells. Great job all associates.
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July 2024 by Tracy Johnson
I purchased a pack of replacement weed eater blades that didn’t fit the weed eater I was using as o suspected they might not… J &I wasn’t open yet… I asked the manager about the return policy of the blades didn’t fit and all he said was… we have a thirty day return option for you, with a receipt, if they don’t fit, you are welcome to return them for a full refund. They didn’t fit so I tried to return them and was refused the refund because I was not willing to provide my personal information. The cashier told me that they have to keep track of people who do frequent refunds….. meaning shoplifters…I asked for a manager and she said the same thing …. No phone number, no refund… what a pathetic representation of a business… their policies are written to deter theft??? Well… guess what… consumers who are honest are not on that category and when a manager tells me something, the company should stand behind what he said!! I hope it was worth the 10.00 item because I have lived on Lacey for over 60 years and literally know tens of thousands of people…. I WILL NEVER SO MUCH AS drove through their parking lot again….YOUR lack of understanding of true customer service is reprehensible…
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July 2024 by Hawk Fowler
I had some issues picking up my purchase, they not only ended up giving me free delivery, but did it on Sunday on an employees way in.Amazing. Thank you very much for your help.
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July 2024 by Dylan Orion
This review is in response to the recent choice by Tractor Supply, the company, to back out of all their commitments to fight climate change, support the LGBTQ community, and back minorities through their DEI initiatives.
If you are with me, and the majority of Americans, in thinking that this company is out of line on this choice, then this review is for you.
I am going to try to keep this review cordial, despite the fact that I am feeling less than polite right now. I also want to make it clear that I always found the staff at this store to be nice, and helpful. This review is not about the store.
I have shopped at the Lacey Tractor Supply store, and at Tractor Supply in general, for more than three years. My family used to buy hundreds of dollars worth of supplies per month for our farmstead, where we have three dogs, seven goats, and a dozen chickens. We also used to use PetVet for our dogs veterinary visits, which was very convenient.
Sadly, my family is going to have to stop shopping at this store, and at Tractor Supply in general, due to their decision to back out of all their commitments to fight climate change, support the LGBTQ community, and support minorities through their DEI initiatives.
We plan to never buy anything at Tractor Supply again, and we have already found a new veterinarian, who is actually more affordable than PetVet.
In the interest of being constructive, I am going to help people out and provide some links to other businesses that you can support instead of Tractor Supply, especially in the Lacey area. I have not vetted all of these super carefully to make sure that they are not evil, but at least they are not Tractor Supply.
1) CoastalCountry, Lacey, 5500 Martin Way E Lacey, WA 98516 . These guys are near the Lacey location of Tractor Supply, and they are great. They have all the stuff you need. I called them to source a new supply of goat chow, and they called me back twice as they researched it. They are great people. A bonus, their stuff is often cheaper than what Tractor Supply carries.
2) Eastside Urban Farm & Garden Center, 2326 4th Ave E, Olympia, WA 98506. This is a classic local business run by hippies who love to help. Their stuff is not cheap, but they are the place to go for things that are hard to find. For example, I recently needed pumice, and they had it.
3) Tenino Veterinary Clinic LLC, 398 McClellan St S, Tenino, WA 98589. This is the veterinarian we switched to. They do full annual visits for about $150 per dog, plus the cost of the shots, which is cheaper than PetVet. They are pretty far from Lacey, but they are great. A nice local business that needs our support.
4) Kiperts Korner Feed, 8439 Old Hwy 99 SE, Olympia, WA 98501. This is a good one for people more to the south of Lacey. This is close to a clone of Tractor Supply in terms of what they have, but they are a local business. Their prices are higher than some bigger stores, but at least they are not evil.
Thank you for reading. If you are with me and you are sick of companies bailing on the kinds of initiatives that help our world, our country, and our local community, then stop shopping at this store and go some place else.
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July 2024 by Atria Wulf
Company recently removed all diversity programs. I won't shop there or send business there as long as they don't support inclusivity.
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June 2024 by Jesse Allred
Unhelpful and terrible policies!
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June 2024 by Danielle Doe
Love the staff! Mariah and Ronnie are the best !
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June 2024 by LAURA PARSONS
Very helpful employees.
