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February 2024 by Scotty Ireland
We are moving for the first time in over 23 years, so you could imagine some of the stress related to our situation. We chose U-Haul based on previous experiences helping friends and family. I reserved a 26-foot truck with U-Haul online in advance of our move. Billie from the Olympia's store on 4th called a day ahead and asked if we'd like to pick the truck up early to provide us additional flexibility in our move. When we arrived, she and the crew were very helpful, curtious, and thorough in making sure we not only had the right truck, but the fuel, supplies, and helped us understand everything we needed to do for a safe trip and vehicle return at our destination. It really took the stress out of this situation. Thank You! Thank You! Thank You! I highly recommend renting from Billie and the crew on 4th! - Scotty
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January 2024 by juanbtf
I rented a trailer on 12/30/23 and after having my lights checked out turns out my suv was not supplying power to the trailer. I had about 3 different employees checking my wiring and fuses to see if it was my car or their trailer. The tow master mechanic (sorry if I get his name wrong but hopefully it's James) he went above and beyond when it came to checking each wire with a volt meter (I'm assuming) to the point that he figured out it was a lil box that gets power to the trailer. Not only did he take his time but also he installed it with new wiring the last minute. It saved me from leaving a couple things in WA. From the moment that I arrived till I left I think was about an hour and a half...? I did have to wait since he was working on another car but it was amazing for me. I ended up leaving this uhaul with the trailer and made it to my destination with all my stuff thanks to all the girls helping and checking out my car wiring and thanks to James (hopefully his name) for helping me get a new box to control the lighting on trailers and installing it last minute. I'm so glad I rented a trailer from this place. I highly recommend anyone to do it since they go above and beyond what they could have to help me out and get my suv wiring done. Thank you everyone there that day!!
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January 2024 by Ron Dawg
Rented from them a truck then a trailer, No issues, No problems, returns were a breeze. I suspect the 1 star ratings are NOT actual customers but people review bombing local establishments. I had to look up the local news and Thurston county police reports to understand what was happening.
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December 2023 by Matthew Santiago
I wouldn't give these people your information. They are publicly known to make fraudulent and false statements on the record. They are also known to pe violent towards the public.
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November 2023 by Chris Golob
The person I worked with while checking out the equipment and hooking it up, and I don’t remember her name, was outstanding. I will rent from there whenever I need to rent equipment.
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November 2023 by Joseph Werner
Very bad customer service as re: propane.The staff will coninue to help in-store counter customers and only go to fill your propane when there are no more customers at the counter, even when new customers arrive;
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November 2023 by Matthew Hoppenworth
Tried to rent from here and pulled out my phone to take a picture of the rental vehicle. I was immediately assaulted by off an duty police officers. After being assaulted I was trespassed, saying they don't believe in freedom or the constitution and they don't want to do business with anyone who does.
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October 2023 by Ivan Clark
Ignoring calls to the store, then they transfer calls to main call center. Called them 4 times in roll, no response.
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August 2023 by Thomas
Ignore all the cult followers who place false reviews after their YouTube Cult leader assaulted a man there. According to police and the prosecutor the YouTuber was charged with assault and is awaiting trial.
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August 2023 by Alex Fantasy (Alex Parkinson)
Utter trash of staff and deserves to be shut down. Their staff who lied to the police deserve prison. Hope they enjoy being fired soon
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August 2023 by DavidSpurs
I wouldn't want to go to that business because if you take your phone out to take a video you might get beaten up by other customers and the staff. Very dangerous place to rent a uhaul.
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July 2023 by Ashley Hirschbeck-Ross
Not much different than any other storage unit. The reason for three stars is the fact that it is probably the most expensive storage unit I've ever paid for and there's nothing special about the place or units
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July 2023 by X X.
I pulled out my cell phone in the waiting area to play Angry Birds and a short round woman yelled at me from reception that I'm not allowed to film inside the store. I told her I wasn't filming and she just screamed over me. No words, just screaming at the top of her lungs for 10 seconds. It was insane. I'm laughing about it now but at the time I was shaking from adrenaline, confused and angry. I just left and went to another location but had to post about it here. It was so F'ing nuts lol.
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July 2023 by Jesse A.
The employees like to harass people on public property and also like to assault people as well, 1 older male even tried running over a civilian on the sidewalk with his truck
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July 2023 by Carl DeCoudres
Called and spoke with Nicole who said that she was the store manager, I was nice and cordial with her and not at one moment was I ever rude to her. I asked about the recent incident where people from the U-Haul store almost hit a man that was standing on a public sidewalk and then preceded to assault the man. I was trying to find out if anyone in the video worked for this location and if they did what will U-Haul do after they assaulted a man. Nicole than hung up on me and when called back continued to hang up. If a location like this refuse to speak with anyone and instead becomes rude to them by hanging up on them while they were politely asking questions. I will never use U-Haul ever again.
