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March 2024 by Daniel G.
If there was an option for negative stars that would be my review, roughly speaking -5 stars. DO NOT USE US BANK! This is in reflection of US Bank as a whole and the Olympia branch. I was the victim of bank fraud one year ago, in which I lost nearly $15,000. After 2 months of hours long phone calls twice a week or more often, multiple trips into Olympia (45 minute drive for me), paying to send affidavits to the US Bank Corp Fraud Dept, absolutely no resolution. I did not so much as receive a penny in compensation. That is absolutely no protection. Nothing. The teller in Olympia said she knew of the fraud I was a victim of, and that only trained professionals could detect the difference. I asked why I had not ever received an email alerting me to this danger... no response from her or corporate headquarters. So like a soft headed dummy (that is what one needs to be in order to trust this company) I reopened new accounts. I had very little cash left, opened a savings account. No one disclosed the detail that the savings account had a minimum balance of $10,000... I opened it with a $100. So after 9 months and $10/month maintenance fees I have less than I started with... How is that saving? Just got of the phone with a very nice, but ineffective US Bank employee. "I am sorry sir but we can't refund your money" So she is going to "escalate it". I've been down this time wasting road before! If you have a US Bank account close it and go somewhere else, anywhere else. They only want your money, and have no sense of personal responsibility, or accountability. Get out while you have some money left!
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May 2022 by Janet C.
Please do not choose this bank or branch. If I could give it zero stars I would. I went to the branch bank to set up an additional account for our HOA. I was then unable to sign in to mobile banking. This meant I was unable to deposit checks into our account. The mobile app keeps telling me I am locked out. When I call for help they keep telling me I have a business and a personal account. I have never and will never have a personal account with US Bank after this incident. Customer service says my login is under review. It is nothing they can do until Sunday and I have to make another call because it is up to me to get a manual override so I can log on to the account. The customer service person said the problem was the way the person who set up the account coded my account. Rarely have I seen such incompetence. If it was my personal account I would be in the bank today withdrawing my money.
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October 2021 by Phil C.
Stunningly incompetent. Our loan officer was obviously inexperienced but we thought a simple matter of buying out a car lease would be easy. Not an opportunity was lost to make mistakes and overlook necessary signatures or information. Months later and we are still straightening out the mess.
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January 2021 by Guest U.
Closing locations and ATMs, so it's no longer a convenient choice for me. Add to it that they "redesigned" their website for online banking so it's an inefficient, cutesy blast of ads instead of a professional business resource, and I'll be changing banks soon. Some idiot seems to have confused banking with social media. "You're all caught up!" isn't something that belongs anywhere but FaceBook. And animated, swooping announcements that obscure useful data shouldn't be something you have to wade through every time you need to access your account. Some rude woman who seems to be the manager (?) in the downtown Olympia branch where you now have no option but to go, too. They must be doing poorly to be closing down so much...and that was PRE-pandemic, too.
