August 2025
Apparently no one can answer the phone. My package was not delivered for a bogus reason, and I'm unable to get in touch with anyone to fix the issue. Apparently, since we have no other choice but to use this carrier where we live, they have zero motivation for having any sort of customer service.
August 2025
They erroneously processed a hold mail request and my address got listed as vacant. I've spent over a week trying to resolve the issue online and through the phone. I work too late to be able to stop by during working hours and it's impossible to get someone on the phone.
July 2025
Daviena went above and beyond for us at our passport appointment. The process was fast and smooth once we had it figured out. Super kind, caring and understanding since we were new to the process.
