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August 2023 by Michelle Martin
David the postmaster is the best employee I've ever worked with at USPS. He helped me with a shipping issue that was my own fault and I'm really grateful for that.
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May 2023 by JJ Martinez
I called and Ben was able to answer my questions and accommodate my request, this was such a huge help thanks again Ben!
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December 2022 by Amelia Sachs
The people working IN the post office for service are great. The mail delivery person for my area is awful. I think her definition of good work is just showing up. The delivery effort is lost. Service in general has degraded over the years and it's certainly not what it once was with postal persons who don't get out of their vehicles, won't deliver mail if they have to reach out of their cars, don't retry to make deliveries more than once, will jam packages in the mailbox rather than deliver them to the door, the list goes on and on. The level of laziness and lack of work ethic with postal delivery people is quite unfortunate. I've lived in other areas in WA and TX were postal people exemplify excellent customer service and work. Sadly Omak is not one of those places....there is no more the quality of service that supported the old slogan "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds".
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December 2022 by Jordan
Very friendly people that work their service is always good. Only downside is it takes an extra day or 2 to get my packages after they have been delivered, one box was completely destroyed
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December 2022 by besmith54
Excellent service, friendly staff,they do thier best with what the Postal Service gives them. They take undeserved heat for the decisions of the Government.
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December 2022 by Kimmy Cheney
Friendly, quick to help, and would recommend
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September 2022 by Steven Johnson
I have to pay a ridiculous amount for my PO Box and to make matters worse now I can't even access it because the lobby is closed in the morning when I go to work and closed in the afternoon by the time I get home from work. If they can't deliver my mail then why do I have to pay so much for services not received?
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July 2022 by Kaniema B.
Pretty terrible. Ive lived here for 6 years and have my name on a po box, yest if any mail comes addressed to my house (like credit cards usually) they instantly return it to sender and not ONE time have they ever put it in the po box. Ive even set up address forwarding from my house to the po box in case its an automatic thing- and to this day I have to have debit cards mailed to a sister back in pittsburgh, to have them relabel it. Its also very common for them to just not give you a package if its delivered post noon- which isnt a behavior ive ever encountered till coming here. As im writing this I have a package that I need to pick up because theyre just holding it for no reason, since it came around noon yesterday. Super frustrating.
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May 2022 by Alex Mofomeyer
Second time in two months I've had packages transferred from ups to USPS and not received them. The first one was delivered to a house a few blocks away and this time it was sent back to sender saying my address does not exist even though there was letters in my box from the same carrier the same day.
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May 2021 by Angela Gahimer
The people that work thee are great! They are very friendly and helpful.
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August 2019 by Classic
Bad customer service doesn't help customers, I ordered something online once it got threw away (disposed) then recently ordered another thing online in June before I updated my address in July the same day it got their they sent it back to the sender usually USPS post office will hold it up to 5 days if the delivery failed sometimes longer.
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June 2019 by THC
great staff
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June 2019 by Mark McDonald
Omak post office is closed on Saturdays. There were atleast two employees still working when I tried to pick up my general delivery letter from Ohio. I asked them to give me my letter if they had it. They refused due to their policy and told me I would have to come back on Monday. That's somewhat understandable. But, they also refused to tell me if they had received my letter so I would know they had it! That childess and unhelpful attitude is unacceptable. They should be given a written reprimand for not simply telling me they had my letter or not.
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June 2019 by Mark M.
Omak Washington post office is officially closed on Saturday. Nevertheless two people are working at the post office today. Neither worker who's being paid by the US government to help US citizens would help me get a general delivery letter sent to me from Ohio. Not only that but they refused to tell me whether they had the letter. They said come back Monday. That is unacceptable behavior from a employee of United Postal Service. If he doesn't want to give me my letter because of general delivery rules that's fine. But to refuse to give me the simple information of whether my letter was in the Omak post office is the most childish and unprofessional behavior I've ever been associated with.
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May 2019 by Jason Bryce
No line & fast courteous service! The office was extremely clean and organized. The staff is wonderful and answered all my questions!
