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March 2024 by Sonita “Sone” Chheuth
This happened when I was 16, dying of leukopenia & related conditions, but I noticed that my honest review has been deleted.Doctor sends a few prescription orders to Safeway. I call the Pharmacy to pick up, nurse (or whatever) on the other end of the line lacked tact. She tells me even though it’s been 3 hours after they told me my Rx would be filled, I won’t be able to pick up (my life saving, directly death-delaying medication) that day. Her tone was rude and not just unpleasant (because people can have bad days), but downright unprofessional. She was nasty and I call my Dr office and relay to them the message I was given, and my patient advocate nurse decides to arrange a 3 way call with the Pharmacy, herself, and myself.So I call again, asking Pharmacy to give me the reason I “cannot” pick up my meds. Same lady picks up, is rude yet again. My Patient Advocate Nurse speaks up and all of a sudden the tone of Pharmacy lady changes. “Oh. We actually CAN get you your meds ? please come in soon [Id been waiting in the parking lot for hours at this point] We can full your prescription RIGHT now?!”Girl. Hate to break it to you,I am not a dimwit.The only change made was it was a 3way call. There was no difference in what I asked for, or anything. I just was obviously taken very lightly and had I not bothered to advocate for myself (and my nurse vouches for me). It’s been years but people in Orting need to know this Pharmacy is A S S. 0/10 if i could.
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March 2024 by Paradox Effekt (The Paradox)
Called to transfer my prescription close to my house in Orting. The Man who helped me was absolutely rude, short and made me feel like I was bothering him. Terrible customer service. I work as a CSR in the service industry and he definitely needs better phone training.
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January 2024 by R Shea
I dont usually give reviews but this was necessary. As a former customer service worker, I've had so much patience for the pharmacists especially during a rush but when mistakes and repetitive prolonged wait times happen every time I visit, it's a problem. Too often I've been told a wait time, then when I come back they say "oh it'll be another hour" or more. One time was told "it'll be ready at some point today" refusing to give me an estimation even though I very much need my medication at a specific time.. and i show up early trying to avoid long wait times but it doesn't help. They also make a lot of mistakes with the scripts and don't listen very well so youll have to repeat yourself a lot if you want them to remember something.. Don't use this pharmacy if you heavily rely on your medications. They don't care if your inconvenienced by something they did.
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January 2024 by Lindasue banks
First I scheduled a booster shot a week ahead of time get there no shot . Then my doctor calls in 2 scrips and they text me my meds are ready and I get there and they tell me they only have one ready and it will be 30 mins. Wait and then they tell me it will be another hour. Not the first time constantly told they do not have my meds is stock and they will be in a week and no meds. Have to transfer script to Walmart. Service has gone all the way down. Time to find a nother pharmacy.
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November 2023 by Tyler Jaynes
"Katelyn" met my friend Lauren at the register and made us uncomfortable by asking not if I was with her, but asking if I was a weird guy following her. Highly unprofessional and their service was all around subpar. Lacked knowledge and wanted us to hurry and go.
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June 2023 by Donita “doni” Leone
I'm fairly new to this pharmacy. I go in mostly during the day when the lines aren't long. All of the staff have treated me with friendliness and professionalism. I am very happy with the people and service that I am getting from this Safeway pharmacy. :-)
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March 2023 by Angela Pagel
Great pharmacy, been going there for years and everyone there is friendly and helpful.
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January 2023 by Shannon Neal
I have been a customer for a little over a year now, and I find this pharmacy to be quick and efficient. They always make sure to keep on top of my prescription refills, even to the point of sending several requests to doctors who are slow to respond. And, an added bonus- they’re also very friendly!
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November 2022 by William Hoefs
WARNING!! Do not use this place if you actually NEED medication or if you don’t have hours to waste waiting in line for them to NOT have the right kind or the right amount of medication. They will also accept your prescription and when you come back and wait in line for 2 hours to pick it up, they will be suddenly be out of it. SAFE YOURSELF THE TIME AND GO ANYWHERE ELSE!!!
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November 2022 by Russ Phillips
The staff answered all of my questions about a new medication that I had and I was in and out of there in just minutes. Friendly folks that provide service with a smile.
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September 2022 by Loren Guzzone
I love this place got my corvid vaccine here and now i can access it on my phone no need to carry a card just send text to them and BAM!!! get my corvid info .
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July 2022 by June Shattuck
The pharmacist and associates have always been friendly and helpful. Sometimes they are understaffed, but that's a corporate issue.
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June 2022 by Heather Marie
Apparently they consider this acceptable cake decorating. I’m so embarrassed to bring this cake to my sister’s birthday but it’s too late to get another. My 5 year old could have done a better job than this absolutely craptastrophy. And yes I spoke to a manager about it who acted like it looked great and couldn’t see why I’d be unhappy with the it. Horrible work and HORRIBLE customer service.
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May 2022 by Generic Lastname
This pharmacy employee named Deja has the absolute worst customer service skills I have ever seen in my entire life. Why hasn’t she been fired yet? I was there yesterday and I witnessed her yell and curse at least 3 times? TO THE PATIENTS? What is wrong with her? The pharmacy staff is always polite to me, and I have never been treated the way she treated me yesterday. I wanted to put her in her place! She is a disgusting person and should never be allowed near customers ever again. I had to go back there this afternoon again just to be able to speak with someone who doesn’t have the brains of a 12 year old on crack. GET. RID. OF. HER.
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May 2022 by Jim Conner
This pharmacy takes the longest in the Graham/Orting areas. They seem to have difficulty finding prescriptions already dispensed, and have long lines often. They are SLOW. From a ‘cup half full’ aspect, I would excuse it by saying they are only pharmacy on this side of the valley; between Sumner and Buckley.