About NAPA Auto Parts - Packwood Auto Parts Service & Towing
NAPA Auto Parts - Packwood Auto Parts Service & Towing provides auto parts and service in the Packwood area. The business receives strong praise for outstanding customer service and going out of their way to help. Multiple reviews highlight staff who are personable, helpful, flexible, and honest. Specific examples include saving a camping trip by fixing another shop's mistake, offering to use a personal vehicle to assist with a vehicle recovery for a reasonable fee, and prioritizing a tire replacement for travelers with a rental car to get them back on the road quickly. Communication is noted as great, with fair and reasonable prices. Staff are described as willing to explain issues clearly, such as showing an old air filter to demonstrate why it needed changing. The experience is summarized as fantastic, with customers stating they received the absolute best level of service and will definitely return.
Great customer service. You won't find a place like this in the city. Went above and beyond expectations. Thank you.
August 2025
These people went out of their way to save my dad's truck, After Jiffy lube did a terrible job by putting the wrong oil in and a bad oil filter. Thank you so much.You saved our camping trip.
August 2024
Friendly customer service. Had a flat tire and owner of the shop stayed late to fix it. Highly recommend!
