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November 2023 by stephanie marquez
I highly recommend Caliber Collision in Pasco, specifically Jake and his team. Working with Jake was a fantastic experience; he ensured that every aspect of my car was taken care of. When I picked up my car, it looked brand new, and they even went the extra mile by cleaning it and buffing out some scratches. The professionalism and attention to detail at Caliber Collision in Pasco, under Jake's guidance, exceeded my expectations. I highly recommend their services.
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November 2023 by Parker Dolezal
Went through Caliber and the communication was great. Only problem was that when I received my rig back there was some scratches under my window on a trim piece and my rear emblem. It was as if the piece had been removed during repairs, sat to the side and when put back together was realized it wasn't 100%. When my wife picked up the rig one of the employees said insurance didn't cover it but when I reached out to Caliber I was told that it wasn't part of the damage area (it was). I was then told they will reach out to me as a favor to fix it out of their pocket instead of sending a bill to insurance. They never reached back out.Services: Painting
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October 2023 by Michael Gregory
After an encounter with a deer, my insurance company recommended Caliber Collision at 404 N Oregon in Pasco, WA. Car repair is always an unknown when it comes to extent of damage that is not visible. James at Caliber explained what they were going to do and what they would be looking for. He was polite and professional, kept us informed through the process and returned our car quickly (in spite of potential part supply problems that had been explained to us). The repair facility was immaculate. My experience with Caliber has been great and if I need work in the future I will take my vehicle back to this facility.
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July 2023 by Rich McDonald
Excellent, knowledgeable people to work with!Services: Painting
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May 2023 by Marlene Gonzalez
I was so impressed with Caliber Collision’s work. They did an awesome job on my Range Rover. Jonny was great to deal with. Always communicated with me and gave me updates. They detailed my car and it looked perfect when they handed me the keys. I definitely recommend this body shop to everyone!Services: Painting
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May 2023 by Kimberly Ortega
Excellent service overall, timing in service, great communication with the customer. They fixed my tail light assembly and back bumper and it looks amazing.Service: Body & Trim
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April 2023 by Faith marie
Jonathan and the team at caliber collision did an absolutely fantastic job repairing my Infiniti. They were extremely quick with the repairs and kept me updated throughout the process. My car looks even better than it did before. They beautifully detailed the interior for me as well. I highly recommend caliber for any repair needs!Services: Painting
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April 2023 by Pierce Williams
This team absolutely knocked it out of the park. Their communication and professionalism was top notch throughout the whole process. Cannot recommend Pasco Caliber Collision enough. Thank you!
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April 2023 by Kim Cunningham
These guys are so friendly and helpful! I can’t compliment their customer service enough!
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March 2023 by Luke Gunzel
It is always an absolute pleasure dealing with Jonny and the team at Caliber. They're communication and dedication to customer care is outstanding. I recommend and send all my family and friends his way. He does not disappoint! If you need any collision help give them a call!Services: Painting
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March 2023 by Jacob Escalera
Jonny and his team r fantastic. Communicated at a high level and made me feel like my business mattered.
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March 2023 by Michael Thomas
Let me start off by saying WOW. It’s worth the wait they do excellent work.It’s been a few weeks and my car still looks amazing. Everyone went above and beyond jonny is definitely Jonny on the spot he addressed all my concerns during drop off updated me throughout the process and even called the rental car company for me. The paint match is spot on my car was hammered inside from spilt coffee to animal crackers they detailed the interior so well I felt like I was getting into a brand new car I couldn’t be happier.Services: Tires
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January 2023 by Adam P
I was the victim of a hit and run that resulted in body and paint damage to my new car. Jonny was able to get me in and out in a short period of time. The repairs were flawless - you can't even tell there was damage! I highly recommend them.Services: Painting
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January 2023 by Nathan S.
Given supply chain issues and the holidays, getting my car in within 10 days of a minor accident and having it done within a month was well beyond my expectations. They also were very transparent in its progress with an open line of text communication for updates and estimates on its completion. In addition to fixing my car, it was completely cleaned inside and out, hasn't been this clean since I bought it! They walked me through everything, and assured that if there were any issues with parts of the car that were repaired, they'd fix it for no cost. Also, they say if you leave a review on Google, you can receive a complimentary car wash in the future, but I decided to leave one on Yelp too! Obviously nobody ever wants to have their car in the shop, but it's nice knowing the Tri-Cities has a place where you'll receive great customer service if you do need a repair.
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December 2022 by Martha Hernandez
This shop is amazing. The employees are knowledgeable and have great customer service.