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February 2024 by jdub1320
I normally bank at another location. However, this Pasco location happened to be closest for getting a cashiers check. The staff there is incredibly off putting. No one acknowledges you when you walk in. The transaction to get my check was done by a tired and unfriendly girl. Do better! Granted I will not ever visit this location again.Sincerely,Private Client
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December 2023 by Dirty Glizzy
No atm on sundays? Doors locked no access to funds. No outside atm. Guess ill pay the gas station fee.
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July 2023 by Shane Ririe
Had a big banking issue that Chase customer service was of very little help it. I went into the Pasco branch and rockstar manager Rose and her team went above and beyond and took care of the time consuming issue for me. Rose went to bat for me and took a lot of time out of her day to deal with the chase fraud department on my behalf.
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April 2023 by Gracie Guerrero
Tried to make a credit card payment thru the drive-thru window, just like I had done a week prior and they wouldn't take my payment. They made an excuse that my credit card and driver's license didn't match my account with them. I've never had been a problem within the last 4 years I was married using my married name. I told them that I would just go online and pay it and for my cash back and told them they just lost a customer. I was furious with them. Do not recommend Chase, ever. Horrible service at te Pasco location.
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April 2023 by Michael Cuevas
Not only did this company prevent me from financially hurting myself, they prevented others from doing it as well. Thank you so much. I will not bank with anyone else.
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December 2022 by Mykomachine88 Mendoza
??⚠️⚠️Do not make the mistake of choosing this credit line!!! They have every corner covered to rip you off and get away with it ⚠️⚠️??
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December 2021 by David W.
This branch (Angie) called us about an issue and asked us to call back. 15 tries later, to her phone number and to the general number for this location, no one has answered, not once, and they don't have voicemail. Seriously considering cancelling all my chase accounts based on this goat-rope. Customer service score = zero.
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September 2021 by Robby Land
Litterly the slowest bank ever everytime I go thru the drive thru I wait for 25 mins
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August 2021 by Kristin Marie
Awful! I have called this branch at least 10 times in the last year and never once have they every answered the phone during business hours.
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June 2021 by Shelly
My Chase teller Joaquin Moreno did a great job, he was very patient, knowledgeable, and took all his time to tell us everything we needed to know. What a great employee
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March 2021 by Micheal L
I was in there on the 23rd to open a high school checking account for my daughter and banker Brittany helped us it was a pleasant experience and she was super knowledgeable. Chase needs to hire more employees like this but overall great staffing they are all super friendly.
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March 2021 by Nick 18whlr
Went in to this location because I needed immediate help with my accounts. Bankers would not help me and gal Maira at the counter took over was very patient and willing to help me as she understood my frustration and got me to her manager who was also great help and took care of me after I was ready to take my business to another bank.
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February 2021 by Shaunee Harmsen
Every time I go to my bank I am always greeted with the most friendly staff, Brittany was so helpful I had so many questions and she was so patient with me and very thorough about making sure all my needs were met. I give her five stars for sure !!
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February 2021 by laura carrasco
Brittany is one of the best in customer service at chase bank she is really knowledgeable at what she does she has help me understand all the cool stuff I can do with my accounts on my phone she takes time to explain and make me feel secure with the chase branch.
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February 2021 by Erica Barragan
All staff are super friendly! Banker Brittany is always attentive, courteous and greeting me and everyone as they walk-in.
