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August 2025 by Office Pro Auto Glass
sucks no one to talk to.........
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August 2025 by Damian Barajas
Travel history showed my package was put on the delivery truck and then 10 minutes later it said someone requested the package to be held and to be delivered at a future date. I called the same day, which was a Friday and was told by the rep that the package didn’t make it on to the truck and the package would be delivered the next day. My delivery status did not change the next day and still showed it was being held. I called them again and the rep told me that either I or the shipper requested the hold. So the first rep either didn’t know how to do his job or was lying. The rep then ask me to confirm that I did not request a hold. I confirmed. The rep informed me that I would have to wait for the hold to be taken off and couldn’t give me a date for when my package would be delivered. The package is 1 of 6 packages that are coming from the same order and is the only one I had issues getting delivered. My suspicion is the delivery driver didn’t want to deliver it because the weight, since both reps gave me completely different information.
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August 2025 by Rhiannon Mim
Everyone here is always so kind and helpful. A special shoutout to Kirk who really took the time to help me this morning, and was even willing to follow up with my. Excellent customer service and I felt like he truly cared! Thank you Kirk!
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May 2025 by Jasmine Mercado
Can’t even get thru too anyone!! The worst ever
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March 2025 by Angela S
Delivery drivers are always awesome, friendly and professional. Thank You!
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November 2024 by Jaden Rouse
Horrible customer service. They have “tried” to deliver my package that requires a signature 3 times. I had left delivery instruction's (and left a note on my front door) to please leave my package at my apartment office as I work there and I’m able to sign for it there. My delivery instructions were ignored by the delivery driver Michael 3 times. I work during the day and was told my package would be delivered by 8pm with no time frame for me to even be home to wait for it. I called the customer service number the first time after the first failed delivery and was told I could pick it up after 7pm that day, I showed up to the shipment location and they were closed. Today I called again only to be told that I’ll have to call back AGAIN tomorrow to find out where and what time I can pick up my package. This is incredibly frustrating, I’m not sure why there is even a place to put delivery instructions if they’re not going to be followed. I’d be happy if I never had to use FedEx again all the other carries are much better.
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June 2024 by Miranda
Didn’t leave a door tag the “three times” they delivered and the representative who called me didn’t leave an extension for me to call back. Took me like 8 tries to get someone on the phone just for them to tell me they are sending back anyways. UPS is so much better, I wish websites could let you pick which carrier you wanted.
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June 2024 by Kimberlin Bennett
I had called ahead of time asking what time their plane left for over night shipping. Explained how I have a sensitive animal that I’m shipping and has to be in temperature control area so I’m dropping it off closer to the leave time. I was told 5:30pm was the cut off time so I arrive at 4:40pm where they told me the plane had just left. I drove an hour from Walla Walla to make sure this animal gets shipped overnight for them to give me wrong information. I the lady I spoke to at the store was very nice, but I’m extremely disappointed with the service that was provided wrongfully on the phone.
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May 2024 by Paul V
Waited days for an important package to be delivered. Kept getting notifications that the package could not be delivered and that they were going to try again the next day.
Called customer service (India? ). First person could not help.
Called again a few days later. This person (India?) asked for the address and discovered that the SENDER had written the address wrong. The driver tried to find the nonexistent address over several days. I finally had to drive to the FedEx place and pick up the package myself, so, the important package was several days late and I had to go pick it up.. Why couldn't someone CALL us to let us know they could not find the address? Sorry folks but I have a hard time understanding this.
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May 2024 by John Harp
Arrogant FedEx driver from this location on my doorbell cam throwing package 8 feet. They also roll up with music blaring in my quiet community. Completely unacceptable and unprofessional! I was so annoyed I contacted FedEx to complain and that was far more infuriating than their driver. FedEx customer service is a pathetic joke!
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April 2024 by Matt Frankenfield
This is absolutely the worst shipping company known to mankind, not only is there call center central not even located in the US, but is the hardest system, to get through, is based on not helping the customer resolve the issue, and refuses to put you in contact with an service rep. If Fed Ex when bankrupt and closed down, the world would be a much better place.
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April 2024 by Nolan Rice
Quick and easy. Little bit of a hidden location but once I saw the FedEx trucks leaving one right after another I knew I was in the right place ?
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March 2024 by Margaret McCoy
I have given this location multiple attempts, but they are unable to provide services I can easily get at other Ship Centers. I have never had an issue getting a package shipped using the QR code generated from our account in the FedEx app except here. This location cannot seem to figure out how to scan the provided code. These folks need more training on how to use the system otherwise it's a pretty useless location for this kind of service.
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February 2024 by Joey Farris
I have snakes shipped in and they always come into the hub. Never had any issues
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February 2024 by Austin.Nicole Everson
0 stars! This location never delivers packages on time!
