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August 2022 by Amalia Mendoza
Went to pick up my dress at 11:25am and the door was locked. Called the number to ask when the store would be open and the answer was 2pm and that she takes appointments on some occasions which I didn’t know. On Google hours of operation show 11-7pm which I explained. Continue to inform the gal that I drove from Yakima and if it was possible for her to come just to get my dress. She said no bc she had a baby with her. I get a call 20min later that she would be in. I turned around and drove back. I’d hate for someone else to go through this. I’d call to make sure someone is there. Poor business management. With all the competitors around I hope they make a change.
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July 2022 by Maria Teresa Montano
Lady made a rude comment when I told her I didn’t like how the dresses I tried on fit me but wanted to try one of them in a different color and then said no because I said I didn’t like them it’s not going to look good on me either so I walked out, never shopping here again.
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January 2022 by Vicki Emerando
Found my last minute New Years dress here!! And it was only $9.99!! So I bought more stuff from their amazing sale rack! I’m just a person who loves affordable clothing and this place is amazing on prices!
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November 2021 by Amanda Armada
Being new to the Tri-Cities not knowing where to find a dress for my cousins wedding last minute! My aunt told me to come here and the woman who worked there was so helpful by finding me a dress, getting a seamstress that same day and finding me the perfect heels next door. I literally found my whole outfit there. Overall she went beyond for me, thank you!
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October 2021 by Valeria C
A small hidden Gem in downtown. My daughter needed a last minute homecoming dress and she found the perfect one here thanks to the ladies for helping us! They also sell super cute clothing so we found more than we bargained for!
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August 2021 by Kelly ann Carrel
I had a coworker recommend to shop here & it did not disappoint! Thank you for finding me a last minute dress for my vacation! Very nice & patient customer service at this boutique as well.I highly recommend!
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August 2021 by Stefanie Jones
Gabby the daughter is very difficult to work with and is not professional in any way. Never responds kindly or at all and the selection is limited. I am being harassed constantly for my review from Carmen who keeps changing her handle. The unprofessionalism is so blatant. They only treat their customers who they like. Not everyone is treated equal.
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August 2021 by Lidia Aranda
Downtown is a great area for formal dresses! Found my prom dress here!
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August 2021 by CM M
I've been a customer here now for almost 8 years. I have never encountered bad service from any of the ladies here, especially Gabby! She always helps me with any question or outfit I need for any occasion! I felt the need to leave this review seeing there's a Internet troll trying to bring down this amazing small business! Please keep an eye out for a lady named Stefanie she goes around leaving bad reviews and harassing business's with made up stories of her "bad experiences" but she is simply a internet troll that has ALOT of time on her hands. Don't believe me, look her up! Also She has a "small business" but won't let people review her own small business called "Stefanies photography" I'm wondering why she can leave all these negative reviews but no one is allowed on hers.. red flag. Overall Gala is one of my favorite shops! Thank you for all your hard work ladies!!! Also any other small business that has had to deal with Stefanie please reach out, I'd like to gather all business to file false defamations because it IS illegal to go around leaving fake bad reviews and I'd like to help stop this from happening to anybody else business because she will not stop until she finds her next business to accuse.-Carmen M
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November 2017 by Gabby G.
This boutique has been around for over 10 years, for a reason. I truly love the selection of clothing. They have started bringing in dresses for special occasions, abd the owner tries her hardest to bring the persons dress as perfect as she can. She has no control over how the company sends it. It's a shame that someone is willing to rate this boutique to a two star when she has been in business like I've said 10 years. But hey you can't please everybody but im happy for the customers that truly appreciate the best she can do for them! I love this boutique & she strive to do the best she can! :) also the girl that rated this a2 star rated it a 3 on Facebook & she waited a whole year to create a yelp just so she can rate on here & to me it seems like it's personal & sad. So with that being said that rate is IRRELEVANT.
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October 2017 by J Q.
I would have rated this store a five, but in my opinion some things need to be worked on. They are not open consistently with the hours posted. Have to make sure and call first before making a trip there to pick up your dress. Ordered dresses for an occasion here and when they arrived they were different from the ones we had originally ordered. When I confronted the owner she told me the company she orders from often alters the dresses but doesn't disclose to her what changes they would be making?? She gave me the option of refunding my money or I had to keep the dress that had a altered collar and made the look completely different. After talking with her she was able to call another store of hers and produce the correct dresses. If I had not went thru this ordeal I would have rated the store five stars.
