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February 2023 by Christopher Putrzenski
Able to get me in quick. Dropped off truck in the morning, windshield replaced and safety system recalibrated. Care was done before the time they promised. The glass they used has no flaws (unlike other places that have replaced windshields).
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December 2022 by Dewi B.
Made an appointment at 2, didn't get our car work on until 2:30. $139 later, the chip on our windshield is more noticeable. Feeling like we wasted time and money
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October 2022 by Christy R.
Fast, reliable coupled with excellent customer service. High quality glass delivered at a reasonable price and they handle the insurance paperwork!
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October 2022 by Joseph Patterson
All the employees are very helpful and polite they got me in and did a good job and clean I would use them again.
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September 2022 by Jody Montgomery
GREAT CUSTOMER SERVICE. They are very knowledgeable and friendly. Did a great job on my 2 vehicles. Highly recommend.Services: Auto windshield repair
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July 2022 by D Bratt (Shining Star)
Genuine Auto Glass in Pasco WA (Tri-Cities) was the only one that took the time looking for the car window I needed and they found me a new one in 5 minutes over the phone, it was a 2 1/2 hr install, 4 hr drive over and 4 hrs back home to Tonasket WA and worth every bit of doing business with them, they did a wonderful job installing the window and removing all of the heavy duty waterproof Gorilla tape off of my car thats been on there 7 months, and no damage was done to my paint job, plus polished it and washed all of my windows, great customer service inside and out, I recommend them to anyone needing auto glass replaced, long drive for me, but I'd do it again...Glass Works in Omak WA hardly searched and asked me to look for one at Auto Dismantlers, they're only 25 miles from where I live...None of the auto glass repair shops in Omak WA were able to assist me in finding and or replacing my car window that broke in November 2021...Satellite Auto Glass in Wenatchee told me they didn't have a window and couldn't find one to replace mine during our several minute conversation, they're about a 2 1/2 hr drive from my home...If you need a broken car window replaced and get the run around that your shop can't find it, give Genuine Auto Glass a call, they'll get the job done for you... ??
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July 2022 by Terry Diesel
I totally recommend them. They fixed my windshield twice great service.
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April 2022 by Rob G.
Dealer used then to replace my front windshield. They damaged the hood on my vehicle during installation then sent my car to a shady place to fix.
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April 2022 by Michelle Pecora
This place is super busy. I particularly like the employee, Crystal. She is very professional and helpful. I would give them my business again, over and over.
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November 2021 by Monique McClaire
I cracked my windshield and as the crack slowly expanded I decided I needed to get it fixed. After doing my research I found that the entire windshield would need to be repaired and that because I have a newer car I would need to also have the camera calibrated when they replaced the glass, which is a bit more complex than I thought it would be. I read good reviews about genuine auto glass and they were one of the places covered by my insurance so I made the trek from walla walla over to Pasco to have my windshield replaced. Genuine auto glass was great, they worked with my schedule, were pleasant and clean, and promptly finished my repair. Then, as my luck would have it, I was hit by a huge rock on my way back home from getting my vehicle. Genuine auto glass made sure to get a technician to come over as soon as they were available and promptly repaired the crack at no cost to me. If you're in the vicinity and looking for genuine quality service and repairs look no further. I would happily make the hour drive again to know my car is being taken care of.Services: Windscreen repair
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November 2021 by David Michael
The service and care I recieved was beyond exceptional!!! I will send any and all business to this company. Thank you for all you did. Happy Thanksgiving. You certainly my Holidays happy.
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November 2021 by Darryl Abling
Friendly professional staff, they did an excellent job on the windshield replacement on my 2021 Corvette. I would highly recommend Genuine Auto Glass!Service: Auto windshield replacement
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October 2021 by Kristin B.
I needed a windshield replacement after driving through a hail of gravel on the I82/Volpentest bridge, cracked and dinged my windshield in about ten places. My mechanic recommended Genuine Autoglass for the job. Right on time, John came to my house and completed the installation in less than an hour. John was polite, kind, and did a fantastic job on my windshield. In addition to getting a new, non-cracked windshield, the replacement took care of problems I'd had from a previous, less competently replaced windshield. Highly recommend!
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September 2021 by Verified Contact
These guys are absolutely the best in the business! I've had lots of Glasswork done over the past 50 years, and these days you really gotta have faith and choose wisely. You can only hope that whomever you decide to go with, they won't screw the job up! I recently needed to replace the windshield on my Audi, so I began the process online. I searched for only the top glass companies within 100 miles, read their sales pitches and the customer reviews, good and bad. Then I called the Audi dealership to ask who they used for their glass work, and asked if they recommended a different company based on their personal observations and experience. They said "Genuine Auto Glass, hands down". Then I called Archibalds Auto Inc. (The dealership where I bought the car) and once again, without hesitation, "Genuine Auto Glass".Finally, my insurance agent who happens to be across the state away because I moved a few years ago and I trust them. I asked if they had a favorite glass company based on their experience and their clients feedback and to my surprise, "Genuine Auto Glass" again! They liked Genuine because they are a local company, and have several locations all over Washington. They are also a family- owned business and people really trust them because of their their business ethics and the quality work they consistently do.So I called Genuine at around 4:pm, and they were very helpful and pleasant to work with, and was able to schedule someone to come out to my house and replace the windshield the next day! John, (the technician who did the repair work) was 100% professional and really knew how to do the job right and quickly. It's perfect! Genuine Glass is perfect, just like everybody said they were. Great job guys. ? Thank you. ?
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September 2021 by Paul L.
Don't know if they do a good job or not. Place 3 separate calls to them trying to get an appointment to have the windshield on my car replaced and was told they would call me back each time. Never received a call back from them.
