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October 2025 by Dione
This place is a joke! Security cameras suck, people getting units broken into all the time and they don't do anything to detour future theft.
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September 2025 by Sheila Munns
Horrible experience. They switched management a few months after we rented a unit from them and since then we weren't able to pay our bill online and no one was ever in the office. The price went up $20 which is whatever. But when we scheduled our clean out day for the 30th of September and can't even get in the gate to clean it out and the office is closed as usual, that's when I draw the line. Garbage storage units!
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July 2025 by Millas Bullys
Justin did awesome, walked around and showed me all the units till I was satisfied.
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May 2025 by Felo Guzman
Justin was a huge help
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May 2025 by Noe Lagunas
Justin was super friendly. And Was very helpful in answering all my questions.
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May 2025 by jose hernandez
Best storage place in town!
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May 2025 by Brittany Lealao
Since it’s been months since recovering from loss damages, here to write a fact based review.
I hope no one invests their time and hard earned dollars into this storage unit. I decided to put all of valuables in storage while I start traveling for work. I rented for a year and half with monthly insurance. I ended up losing all of my belongings due to a cockroach infestation with a newer tenant in the building. There was no communication sent out or call notifying me of the findings,I found out when I went to pull something’s out of storage. Eva reconfirmed my building number and told me in person earlier in the week, they found out about a cockroach infestation at the end of the temperature control unit.
I wanted to move my belongings out but didn’t want to risk cockroaches hiding in my mattress or crawling into the plastic wrap my sectional and love seat were wrapped in. Eva suggested I still take out my belongings and I could spray and leave them outside of my house while they dry & I could inspect my furniture for dead roaches then. I explained I didn’t want to risk an infestation at my Aunts house who has cancer. She was still adamant they were harmless & I embalm all my belongings outside my Aunts house.
I was mortified & concerned about how far the infestation had spread. Seemingly at first they were gracious and said they would gladly work with me. After the initial 30 days of me going in person to find out about the infestation & “working with them”. I was constantly reaching out to see if there had been any solutions. Thus lead to the management telling me there was nothing they could do to help & to file a claim of loss damages. I filed the claim & they denied it saying it was past the 30 days of me finding out about the infestation. Ultimately, this emotionally distressing situation went on for 4 months to attempt having them assume responsibility or at least pay for some losses, they did not. Or pay for the embalming of the unit. Nothing.
They continued to only attempt to speak over the phone after I told them I only wanted to correspond over email for documentation purposes. Their demeanor after that, was very dismissive & abrasive. My fiancée was the one to speak with them directly because I was beyond frustrated & livid at the carelessness of a business.
They were first gracious but both the location manager & worker were not helpful in de-escalating the situation. I lost $8,000 worth of furniture, furniture, bedding, clothes, shoes. I lost an additional 2 grand embalming the unit twice, traveling in and out of TC from work travel monthly.
If you do decide to rent here make sure your lock is tampered proof and file your claims. They don’t have your best interest & cover yourself and just file your claims right away. Don’t be patient & try to think they will work you, use your insurance right away!
There are newly built storage units around the TC, but your dollars toward another facility.
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April 2025 by Hannah Amanda
Justin Hyndshaw was very professional and polite. He answered all our questions and made the experience great overall.
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April 2025 by Thomas Boslooper
Justin Hyndshaw was very professional and polite. He answered all our questions and made the experience great overall. Happy to leave a good review.
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April 2025 by Charles Wilder
This place is great. Very secure and clean. The gentleman managing the office is very personable and professional. I believe his name was Justin. He really made everything pretty seamless and pain-free during a pretty painful time during big family move. Definitely recommend.
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April 2025 by Brian Berg
Just wanted to give a quick shoutout to Justin. Super friendly and made the whole storage process way easier than I expected. The place is clean, secure, and easy to get in and out of. If you need storage, definitely talk to him, he is awesome!
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April 2025 by Brandon Thomas
I've had an awesome experience with this storage facility—super clean, secure, and easy to access. Justin has been incredibly helpful from the start. He answered all my questions, walked me through the process, and made sure everything went smoothly. It's clear he genuinely cares about the customers. Highly recommend if you're looking for a stress-free storage solution!
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April 2025 by MrCPrasky
Justin Hyndshaw was a joy to work with and very knowledgeable. I will continue to come back for my storage needs as long as he remains the guy I work with. Fair pricing, good customer care ....give the man a promo
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April 2025 by K Marie
I have rented off and on from this location for over 20 years. The current management is quite different from the previous company. I'm very disappointed to say the least. I noticed a leak Dec 21st and was told it's Christmas weekend. We don't have anyone to fix this because no one will want to come out.
Fast forward to April 4th of 2025...after putting up with excuses for 3 months, still nothing. The company expects me to move everything out myself and they'll get me a new unit. I hired people for this move. I am not doing this again out of my pocket. The company is well aware and there is still no resolution. Let's see if this helps. The BBB complaint didn't give them enough incentive to fix it and move me.. but of course I'm still being charged.
One more thing.. I wasn't given my free month as promised. If remedied, I'll report back. Btw, mine wasn't the only leak. There were others. I am renting two large units.
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February 2025 by Mayra Gomez
Had a great experience, super friendly Justin explain prices and units was very helpful recommend
