Metro by T-Mobile at 1832 W Court St offers great prepaid plans and a selection of 5G phones from brands like Apple, Samsung, and OnePlus. Many customers appreciate the friendly staff, particularly highlighting one employee who provides excellent assistance in choosing phones and navigating plans. However, some reviews mention issues with customer service, including a lack of attentiveness and helpfulness during more complex situations, such as filing claims for missing phones. While the store is praised for its good phone deals, concerns have been raised about the service representatives not being as supportive as expected. Overall, Metro by T-Mobile has a mix of positive experiences and some challenges in customer service.
We will definitely be using this metro pcs as our regular store from now on. The 2 guys working were super helpful and nice. They even gave my son a blue tooth speaker. Thank you!!! 😊
January 2026
This Pasco location is excellent. Very helpful and professional. Got my senior citizen aunts phone switched to a new model and out the door un under 10 minutes (unlike the Clearwater store who thought my aunt was trying to pull some high crime or villainous scam) and refused to help. SMH.
April 2025
Evelyn was a great rep. She helped me a lot today.. shes the best
