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April 2025 by Paul Martinez
Great customer service very polite and helpful
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April 2025 by Karen Irwin
Evelyn was a great rep. She helped me a lot today.. shes the best
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April 2025 by Crystal Montez
Both girls were very helpful in reactivating phones !
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March 2025 by Dassah Julynn
Great customer service, I like the way they treat me everything I go in. Great prices and plans
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June 2024 by Cristian
Went in the store today 06/19/24 with my cousin to ask about plans. Just commented how I needed a cheap plan and it was like gonna come out to over $150 w everything for just a chip no phone.. So I asked the guy working there, if there was a cheaper price. Instead it was told, “Hey, food is expensive,” from the guy working this morning. How is that relevant?! Wont be taking anyone there and don't recommend anyone coming to this store at least. I will make sure to tell my contractor friends from the fields to not come here no more.
I went to the store today 06/19/24 with my cousin to ask about the plans. I told him that I needed an economical plan and he told me that it would cost more than $150 with everything but it only took up one chip. So I asked the guy working there if there was a cheaper price. Instead, the guy working this morning told me, "Hey, the food is expensive." How is that relevant?! I will not take anyone there and I do not recommend anyone to come to this store at least. I will mention to my hired friends that we should never go there.
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December 2023 by Lewis Willis
Pleasant atmosphere friendly staff.
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November 2023 by Elvia Martinez
On October 16 I wanted to change my device to another phone, I went to a metro store and they were not able to do it, but they were fast to charge me 29.01. I called customer service and James was nice enough to reverse the fee..but didnt actually reverse it , the next day they charged me the fee again and now refuse to honor their word. Customer care is a joke, they transfer you until you get tired and give up. Shame on you metro! Taking advantage of people like that.
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September 2023 by Kate Jolly
If I could give negative stars I would. I told him I needed IPhone 11's four of them so we could switch from At&t and he said he couldn't tell me how many he had. I said well we're in Kennewick and we need 4 phones so will it be a waste of our time to drive over there? He literally told me it would not be a waste of time coming there and we drove over only to find out they did not have the phones. He literally wasted our time and our gas and I am so upset right now that Metro would allow that kind of disgusting behavior in there store.
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July 2023 by Hiyan Song
I had a very kind man help me choose a phone, the deals are also really great here. I really recommend coming to this store.
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October 2022 by Maria Luna
Thomas!! He's he person to look for if you need help! I been to other metropcs and customer service really bad and no help at all but this metropcs on court st was really helpful I didn't mind an hour drive. Thank you Thomas for being such great help! This guy knows what he's doing ?
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June 2022 by Kevin Jennings
Pasco store is the worst they are my carrier and I called to see about an upgrade what they had and how much it would cost they told me we don't talk on the phone and hung up on me.
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April 2022 by Sheila Gauthun
Good phone deals lousey service representatives.I went in to put in a claim on a missing phone. The one lady I spoke with was distracted and not being attentive to my conversation.. I had 2 step verification on most all my accounts and now I had no phone.. She asked me if I was at the store I bought the phone at? I said no and she told me I had to go there and waved me off. It was too late for me to get to the other store and get my claim started.. so much for trying to help a needy customer.. I needed my phone. every account I have is tied to that phone # and two step verification. I'm literally off the grid. Everything is in my phone. Contacts, banking, business I'm in the midst of, communication across many venues. Plus any information I need. So I left with much frustration and despair.
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January 2022 by Pedro Diaz
Great customer service!
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January 2021 by emily contreras
I had an amazing experience! I went in looking for a better phone and the girl was nice enough to give me a discount of $60. Definitely one of my favorite stores to go to!
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August 2020 by Ashley meadows
I visited this store a few days ago and had the best customer service I’ve had at any metro in the tri cities. I don’t know the names of the employees working, but they were very professional and kind. They worked with me, were very understanding and knowledgeable.
