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January 2024 by Ray L.
This Pasco WA Walmart for many years has had the parking lot drains plugged and management does nothing about it. Check out these photos of electric cart/scooters under water.
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June 2023 by Harry B.
Very disappointed, in the last month I have received two pick up orders that had expired food, one by almost two months. Today, an issue with pay system, tried to pay three different times, two different cards, two different checkouts, with to no avail. I was given an option to download an app, put in all my personal information and rescan for a third time. Told them no thankyou I will go to a store that wants to provide good service, and I don't have to jup through hoops to get my items. and quicker at a different store. Three strikes and your out.
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November 2022 by Ash T.
I mean you could be more professional and not renovate the store WHILE ITS NOT OPEN. This place is so loud right now. It's messy there are things EVERYWHERE. Nobody knows where anything is. The employees were supposed to be given a map of the new store so they can help customers when asked where something is. They never got that map to help customers. The employees are just as lost as everyone else.
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February 2022 by Amanda F.
I don't know if it's a big deal but the pharmacy keeps giving me broken pieces of medication. There will be chips of broken pills at the bottom of the bottle. All other pills are whole and undamaged so I'm guessing that they get put it there from other tablets.
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January 2022 by Gina F.
We waited over an hour for them to bring out our grocery order. Our pickup time was 1pm-2pm. We arrived at 1:07pm and waited u til 2:22 before they brought our order. We called twice and spoke to an employee once. Other cars came and went and we just waited. Absolutely ridiculous!
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June 2020 by Fionnuala J.
From out of town had to stop in and get supplies. So very very very appalled by the amount of people not wearing masks properly and even more appalled by the amount of people who were not wearing any masks at all!! Walmart is aware of this pandemic and they were not enforcing the law!Staying away from Walmart for now !!!
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June 2020 by Katelyn P.
Every time I come to this specific Walmart location (which is as few times as possible), I am so upset by the rudeness and arrogance of the staff, as well as the inefficiency of nearly every department. As someone who has worked in retail and costumer service before, I completely understand how frustrating it can be to work with the public, so I make it a point every time I shop to be as pleasant and easygoing as I can be. Despite my efforts to be a pleasure to the staff, I am always blown away by how disrespectful they are to their costumers. Today, I went in to pick up some photo prints and while I was on my way to the department, I received a last minute email saying my order had been delayed... I walked around the store for an hour assuming that my nine pictures would be ready any minute but I still never received an email. I decided to run some other errands to waste time around tri-cities while I waited and, surprise- the pictures still aren't ready. It wouldn't be a huge deal to me to have to wait for going on three hours if the staff were actually pleasant and if I would have known initially that it would take this long.
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April 2020 by Jamie G.
We are grateful for WALMART Road 68, and their organized team. In the morning, they are encouraging social distancing. In addition, they do their best to hand out toilet paper to one household at a time until none are available, this includes cleaning supplies as shipments arrive each day! I hope our community will praise their efforts and understand the fairness they are attempting to provide. Thank you for your attention to the community and the efforts to slow the spread of COVID-19!
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March 2020 by E R.
Very poor management. Why can I schedule grocery pick up tomorrow at nearby Walmarts, but Pasco can't schedule anything for 7 days? This is simply poor planning and negligent scheduling of supplies, regardless of a pandemic. Richland and Kennewick have been able to schedule next day pick up all week.
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November 2019 by Janice W.
Horrible place to shop. Terrible customer service. They apparently have issues with shoplifting because their skin care and makeup is in an area that you are forced to pay for it before you leave the area or get a box for the item. You would think that this area would not allow customers to purchase their whole entire grocery cart of items in this area, especially on a busy Saturday, but your wrong. So a huge massive line forms as one cashier slowly rings up someone's groceries. And if you ask for a box so you can leave, you get yelled at and forced to wait through a massively long line just for two items.I chose to leave the items behind. Rite Aid's line was much shorter and the employees were much friendlier.
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August 2019 by Tegan S.
Used the Walmart pick up. Do not call in when your there. The girl on the phone was extremely rude. She didn't answer any of the questions I had and made it seem like I was wasting her time. Go to a different store for pick up. Highly do not recommend pasco Walmart! Simply, rude.
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August 2019 by Josh S.
Scammers I'm a 16 year old they told me I needed a oil change that was done 2500 miles ago I did research and It requires every 8000 when I came in to ask the guy why he lied to me and he said have a good day. Super disrespectful and a bad way to take advantage of a kid
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June 2019 by Kay G.
I have to say I'm not shocked to say that there customer service is null!! I had to wait 20 minutes for someone to finally make their way to the front to open the till ... not open ah "7" like they may say!! So no one helped me while I stood the and waited or saw if I needed help or hurried up to their post to help a customer!! You guys suck!!You would figure that if your front end opens up at 7 .. someone will like come up at 6:55 to get ready to open at 7 but noooo... it's now 7:05and no one is up in there front center... waited up front patiently... told someone at 6:50 you should get someone up here there is already a three person line and nothing.... sooooo aggravated!!! Not coming back here ever I will drive all the way to Richland to not deal with your nasty store
