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February 2024 by David Mordue
I come here because it’s close to my house. I have noticed that the last 3 times whenever I ask questions about something , the employees have no information to answer with. Basically, I’m wandering the aisles and googling stuff about pet food. If you’re paying the extra $ , you kind of expect the service and product knowledge to come along with it. Walmart is across the street, you could buy the exact same thing there for less and would expect less service and knowledge.
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February 2024 by Robert Chapman
Really like it
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November 2023 by Pam Loa
Pasco Petco staff are knowledgeable and helpful! Went in and had a nice and informative conversation regarding lizard habitats and bought crickets. The store is clean. Other stores that offer dog training tend to smell like urine.
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October 2023 by bryan martinez
Store was clean and people were ready to help with any questions nice and friendly
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October 2023 by Tr4v3ler
Overall, friendly staff and helpful. The store is clean and easy to navigate. They ate hit and miss with in-stock selection. Oddly, they don't take AMEX at this location, but they do at other locations, and if you order in store online. One problem is that the live insects are often already dead. They have what I need, so there are no major complaints.
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September 2023 by Jennifer Simper
I followed cloe from kennewick to pasco because my dog likes her and she likes him. She always does a good job. Thanks for taking care of my pup.
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July 2023 by Alexandra Montoya
Big shoutout to chloe in the grooming department!We have taken our goldendoodle to her multiple times and she never disappoints!Thank you chloe for always treating me right.Chewie
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July 2023 by Jamie G.
Upon arrival, there were no customers or staff to be seen. Once walking to some areas of store to check for items we want to purchase, 3 employed are stationed in different area of store and putting away product. There was only ate contact and moving on. Zero greet. Zero smile. Waited to ask fir help and staff put their heads down and proceed to work on their task. This is a store we frequent every other month. This is unexpected behavior and disappointing. We were prepared to purchase some training devices, stood at the locked container to wait for assistance. Again, staff moving around to unload product and Cheri acknowledgement!
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July 2023 by Leli A
Thankful for the mobike vetco to get our puppies vaccines.
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July 2023 by Delna Nixon
Just awful! Was in there for 10 minutes looking for a fish tank pump and never saw a worker. The selection was picked over and stupid expensive. (Exact same pump $29.99 here and it was $8.44 on Amazon. Needless to say, I left without buying a thing!
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July 2023 by Gracie Phoenix
I really liked visiting the Petco here in Pasco. The store was really clean. I found exactly what I was looking for with the help of an associate. Overall the staff was really nice! Thank you so much Petco!
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July 2023 by L B
Prices are expensive. I can nearly 99% of the time find identical items for $5-$10 cheaper elsewhere.Store was dimly lit and felt gloomy upon entering.The young staffer that helped me was friendly , polite, and professional.
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July 2023 by amadeo salazar
Found my best friend favorite food and engraved his first tag! Loved the place:) Staff is very friendly too!
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May 2023 by Ashley T
There are three Petco stores in the Tri-Cities and without a doubt, this is the worst one. Their turnover rate of employees is extremely high thus their knowledge base of working there is minimal. They are almost always out of stock in supplies. Very frustrating. They don’t seem to care much about customer service and don’t care if you leave unhappy. I am done with this store. I will go to the other ones in TC for better service and people who care.
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April 2023 by Tonya Koski
Super loud music. Two employees who ignored us and once we got to register had to hunt them down. Once that person got to the register, not even a hello. No anything. Just a look of annoyed that we wanted to checkout which stopped them for goofing around in back. This is the third strike. Bye Petco you lost our business.