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January 2024 by Red Braat
I was in Pasco because of a family emergency and Speck was able to fit my car in for it’s service (which was overdue) same day I called. They shuttled me around and delivered my vehicle back to the care facility that I was visiting. Took loads of stress off me and let me concentrate on my family. Thanks so much to the entire service department.
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January 2024 by Jordyn R
Salesman wasn’t pushy, which was wonderful considering we had a negative experience with Toyota. He listened to what we were looking for and found us a wonderful vehicle that fit our needs.This was my second purchase with Hyundai and both were extremely positive. The service department is great as well.
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January 2024 by Mari Page
Service center was so helpful! They worked diligently to get my car working again and the employees, especially Mike, were all very friendly and accommodating
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November 2023 by John Ryan
I brought my car in for the free upgrade to my anti-theft system. The experience was great. Mikki was amazing and even offered free donuts!!
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November 2023 by Ronnie Love
By far the best Car buying experience I have ever had. Andy, Jesus and the entire staff went above and beyond my expectations. I highly recommend Speck Hyundai of Tri Cities to anyone looking for a hassle free amazing car buying experience. Not to mention the pricing is beyond fair in my opinion. I rate my experience a 10/10.
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October 2023 by Helen H
The entire staff at Speck Hyundai were very helpful. Carla in finance was great, she did an excellent job with everything. I believe she's the one that actually found the Santa Fe we wanted from another dealer. Dan C. set us up with an appt. at a tint shop to get the tinting & clear coat we wanted. He had our vehicle delivered to & from the shop for us. Great experience.
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October 2023 by Dusty Durham
Working with Speck Hyundai was easy aand enjoyable. The deal was not push neither was the loan office. The sales manager was great to work with also.
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September 2023 by Dean B.
Wish I could leave a zero rating. The warranty people lied to us. They sold us a car that had engine problems after less than a year. Now the warranty company won't cover us. Their warranty person told us we had lifetime oil changes, but we don't. They broke a sparkplug while replacing a valve cover and refused to take responsibility. Horrible experience, avoid them at all costs.
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July 2023 by German Alonzo (Instructor.)
Don't fall in the "alignment" offer. I don't think they have the technology to check the alignment on the move. Otherwise educate myself about the subject. Don't try rejecting this service because you are going to have a bad experience on the service side. I'd never had a single issue with the car until I received a recall. I definitely don't recommend this place. If you have extra money to spend it's fine. I can't rate other services. Hopefully I am wrong and they haven't do any harm to the vehicle, but I can say they are lacking of service person.
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July 2023 by Tiffany Wise
I just had a delightful experience with Emily at Speck Hyundai of Tri-Cities. Emily answered the phone and was immediately able to identify who I was and the vehicle I was calling about in reference to recalls. She anticipated my questions and gave me a verbal list of the recalls for my vehicle. Then without any prompts from me, Emily asked me to hold while she checked to see if the parts needed were in stock. Then she followed up promptly with me, informed me of the part(s) that were/were not in stock and how long it would take to get them in stock. Then she offered dates that were available for appointments based on the arrival of the needed parts. During the entire conversation, Emily was very polite, efficient, polite, and prompt. She was absolutely amazing!! She anticipated my questions and the process needed to ensure that my vehicle could be fixed when I arrived without me even asking her about it. She was easy to converse with and I loved the way in which she spoke with me, the customer.Emily does not know this but the day prior I took my Hyundai vehicle in to have some recalls addressed at Hyundai of Yakima. I live in the middle of these dealerships (about 40 miles from both). I made the appointment 4 weeks prior. Long story short, I drove the 40 miles to have the recalls addressed and Hyundai of Yakima was not prepared with the parts needed to complete all the recalls. Thus my time and money was wasted. When I expressed frustration I was met with excuses and a non-empathetic service desk employee that sent me away frustrated, feeling like I had been lied to and that my time and money were not valued.We love Hyundai vehicles. We will be bringing all our Hyundai vehicles to Speck Hyundai of Tri-Cities in the future for our service needs. I want to take my business to a place where I am valued as a customer and where I can have trust that they will be prepared to do the job I need them to do.Emily you are awesome! Thank you for the way you do your job.
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June 2023 by Adeeb J.
Edward bought his 4th car for the respected Speck Hyundai, "Mo the sales person was awesome! He found exactly what I needed for me and my dog." Ed travels a lot and has a dog so the 2023 Tucson was a perfect fit for him where he will save a lot on gas, enough space for him to sleep in while he is traveling, and driving in a stylish new Tucson.
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June 2023 by Marlon J Dancel
Its a dealership where I didn't feel pressured into buying. They gave me a fair price for my trade in and I was able to pick the model of the truck that I want on their inventory and have it ordered. Travis, the sales person and Bill the finance manager were very helpful. But most of all, love my new truck!
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May 2023 by Sarah Schwartz
I had an easy, quick, and no pressure/ straight forward car buying experience here. I went in specifically to buy a car I found online. Carlos was great to work with and Dan was very helpful through the entire process. Carla was friendly and personable while signing final purchase papers. I didn't catch the receptionists name, but she was friendly and fun. I would recommend them for sure, and would return for any other vehicle purchasing needs.
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May 2023 by Ro Vinson
We were very happy with our recent purchase of a Hyundai. Our sales rep was very knowledgeable and helpful. We did not feel like we were getting a "high pressure" sales pitch. Our buying process was very seamless and we were appreciative of the time the staff spent explaining the various features of the vehicle.
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May 2023 by clint rosencrans
I bought a really nice car gets great gas mileage. Happy with my purchase.
