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November 2023 by Henry Hanna
I had a grinding noise coming from one my tires that just appeared while driving, I pulled into Tri-Cities to see if they could check it out. Even with all their bays full they asked if I could hang out for a few and they would try to squeeze me in. Within a few minutes they had my truck up on the rack and tracked down I had picked up a rock in my front caliper and had me fixed in under 20 minutes. If you need great service, definitely stop by and let them help you out!! Thanks for the assistance!
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October 2023 by Rita Jones
These guys went above and beyond the call of duty to help me out!Great customer service!Fantastic technical skill!Fast and friendly!Really helped me out of a jam in my hour of need!What more can I say?!?GIVE THEM YOUR BUSINESS!!!You WON’T regret it!!!!!
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August 2023 by Seth Gillihan
Not for students these people all work very hard
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June 2023 by Donald Rae
Had the buy a more expensive battery. I was told they had the battery I needed and when I got to the Pasco store they did not have it.
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May 2023 by R W.
My wife took our vehicle in to have them look at the AC which wasn't blowing cold air. They said the compressor was bad and quoted $2500 to rebuild it. I got over the phone estimates for about $1500 at other places based on their diagnosis. We took it to another mechanic shop and they put freon in, it was very low before. AC has been working great for a couple weeks now. They also checked the brakes and said the front pads were at 2mm and needed replaced. We had the brakes looked at by a tire shop a short while before taking it to these guys and again after their inspection, both times the pads were measured at 4mm and still had life. How does a shop miss on 2 different inspections! Read the other reviews and decide for yourself but I will never be taking anything to these guys again. I must note I did call and talk to the manager who refused a refund unless I take it back for another inspection. Sorry, not wasting more of my time on these guys. I feel like I would need to look over their shoulder and view everything for myself at this point and I really don't have the patience.
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April 2023 by Mike Brunson
Very slow service. They need more help. It takes forever.
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February 2023 by Bobbi Romine
Purchased new tires, wheels, and shocks for our truck. Nate was a big help in finding the tires we needed with very nice rims. From beginning to end, customer service and communication were stellar. Thank you Tri-Cities Battery in Pasco, Wa.
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February 2023 by Zach
You guys are awesome. Big thanks to everyone, especially the mechanic for taking care of my work truck.
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January 2023 by Amanda L.
Tri-City Battery came to our rescue yet again! The battery was weak in one of our cars, so after a jumpstart, they said we could bring it in. They tested the battery and replaced it on the spot in under 15 minutes. These guys are friendly, professional and fair in their prices. Thank you!! Tom and Amanda LaRiviere, loyal and happy customers
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December 2022 by Sandra Garzacouch
Leaving Tri-Cities last week I pulled into Tri-Cities Battery Tire Shop and was blessed with amazing serivce, care, and consideration. Amazing help especially with Jaime who quickly found the problem to my car and kindly got me the help I needed. Thank you for amazing service.
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June 2022 by Robert Tews
I would give this a no star if possible. I arrived today at 4:10 pm to buy a battery cable.. The door was locked but a customer was inside. The sign says closed at 5:30 pm. When they came out, unlocking the door, I asked him if he would please sell me a battery cable He said sorry, its hot we are closed. I repeated myself saying please all I want is a cable. He said sorry it's hot out and we are closed. I said I know, I just got done working 8 hours in the heat ,I know it's hot but all I need is a cable. He said sorry., and locked the door. So I drove 1 mile down the road to Standard Battery, Advise..drive the mile to Standard Battery for good customer service
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April 2022 by John Wolkenhauer
Complete dirtbags here. They sell weak, sub-standard over-priced batteries, with a one year warranty. If a battery fails within a year or two, it is defective, but if your Tri-City battery fails in just over one year, the customer eats the price. Do yourself a favor and go to AAW and get a good Interstate battery with an honest warranty. These guys are crooks, preying on women. You have been warned. Stay away.
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August 2021 by David Hernandez
It was good. Got the info I needed for my ride. They helped quickly got me back in the driver seat
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July 2021 by Valentino Reyes
Lots of service. Too much office politics and due to this pettyness, I choose to take my fleet of cars and truck somewhere else. Too bad.
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June 2021 by T Hardenbrook
Ended up catching Rock getting a flat pulled off the freeway got fast service great guys didn't ask for more
