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March 2024 by Tina Trevino
They gentlemen working thier are really nice and helpful I only ship from that store its father but customer service is amazing
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February 2024 by Justine Fox
The absolute best UPS store around. The employees are so helpful and accommodating. I am greeted by smiles and a warm hello every time I go in there. They go above and beyond to meet my needs. The print department is especially creative and amazing. I get all my invitations and Christmas cards designed there and they always turn out wonderful.
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December 2023 by Hilary Kreutz
The BEST customer service!
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December 2023 by David Dean
Where do I begin? First off, these guys know shipping and they know how to treat customers. Today, perfect example, they were rocking and rolling when I had a problem with my label right at closing time.It took me 11 minutes to get it fixed on me phone, and they didn’t one time mention me hurrying up or taking their time. They were so patient and kind and helpful. THIS IS HOW CUSTOMER SERVICE SHOULD BE!Thank you to all of you! Life savers!-Dave
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December 2023 by Elizabeth Dean
These guys make every day shipping so much easier. The self check-in tool station thingy is super easy to use and they’re always very responsive to any issues that I have! My son loves using their store. Best in tricities! Thanks everyone!
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October 2023 by Barb Schwartz
The staff here are the highlight of the day. Always friendly and fast service. Amazing. Will never go back to the United States Post Office struggling with their slow service and no smile service. I love your service!?
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August 2023 by J T
Excellent service here! They're a busy place, but the line always moves quickly. Helpful and friendly!
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June 2023 by Melissa Hocker
We require a lot of shipping services for our business and have found that UPS stores are individually owned and operate very different from one another. The UPS Store off Rd 68 in Pasco is by far the best accommodating and most friendly in the Tri-Cities area. They provide several small services at no cost, which otherwise cost you at other stores, and are very easy to work with on any project.
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June 2023 by Teresa Talkss
I’m always stopping by for all my mailing and printing needs. And a couple employees have stood out. Micah is always so professional and can be seen working at 100% with every customer. During high traffic times you wouldn’t notice the difference of customer service. Aaron who always has a great attitude and looks for the best solutions to help. Thanks for all your hard work to everyone at this store!!
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April 2023 by Nicole Smith ARNP DNP
Wonderful staff and great service! The team there made sure my business cards came out just the way I wanted with the correct shade of color for my branding. I get so many compliments about them! I tell people to go talk to Chloe and the team at the UPS store in Pasco when asked who I use for my printing needs for my business. They will take care of you!
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December 2022 by Amanda Roundy
I love the staff at the UPS store. They are also so friendly and accommodating. I go there all the time, even to mail my USPS things and refuse to go to another UPS store.
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December 2022 by Alexandra Mickelsen
The staff is always so friendly, quick and super helpful. I didn’t realize I had some FedEx stuff to ship but they still taped it and printed out the return label for me. The helpful staff member then told me the best place in Pasco to take it. This was all during the crazy holiday season with long lines of people.
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October 2022 by Bilal Ahsan
By far the best customer service I’ve ever had. Matt, the store manager, is absolutely amazing!
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October 2022 by Jessica B.
The only UPS store in town I will use. The staff are so kind, helpful, and always help me organize my returns. Really appreciate everyone that works there!
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September 2022 by Denice L.
Amazing customer service. Always happy to help you and make returning aPackage a joy! I willAlways come to this store.
