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May 2023 by Jacey Tarter
Purchased a 2015 dodge Durango in Jan with a $3200 cash down payment, after leaving the car lot and removing the papers from the windshield I had noticed the wind shield was cracked and was hidden by the sales sticker also the gas cover was glued on and flew off driving down the interstate WHILE driving the vehicle home the day it was purchased Jan 2023. Also the next day after purchasing the vehicle I brought it to Les Schwab in Hermiston OR because it was shaking and figured it just needed some new tires no this company had advised me that they couldn’t believe a car dealership would allow us to spend $20,000+ on a vehicle and have to purchase all new tires THE NEXT DAY. Not to mention the check engine light came on after purchasing the vehicle. The vehicle was maintained by me once purchasing it and keeping the oil changed I’ve had the vehicle 4 months and the engine is blown and sitting in my drive way due to over heating and throttle body control issues and puking oil by the quarts on the ground, Tried contacting the office multiple times to see if we could do a trade in or speak about the issues. I simply wanted to see why he has no interest in making the situation right. I had contacted the bank where we got the loan and they had advised us to speak with the car lot about exchanging the vehicle. The sales man would not give me an owner or a manager to speak with he said he did not have a phone number for anyone higher, They show no understanding or compassion for screwing FAMILIES OVER. All the sales man could say is a purchase a warranty THE VEHICLE DID NOT HAVE A OPTION TO PURCHASE A EXTENDED WARRANTY! HORRIBLE HORRIBLE CUSTOMER SERVICE! HE REFUSED TO ASSIST with getting someone higher then himself. I highly recommend NEVER going to this RUN DOWN CAR LOT.The BBB has been notified of this company please don’t let this business SCAM YOU!!!!!!
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May 2023 by Lovely B!anca84
I have purchased 3 vehicles here at Zion Autos and have always had a great experience I understand the responsibility of test driving the vehicle running a carfax or taking it to my mechanic, I see a lot of people not taking responsibility after they make a purchase specialty when it’s been months of owning it or years just saying, and they do offer warranties at an additional cost at least get mean for the fist 90 days…be smart ?
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May 2023 by Marcos Manon
This message is not intended for the owner or the business itself, but for a dishonest car seller: Tomas, you lied to me, I wanted a used car and you sold me a car with rebuilt title and lied to me on the paperwork. It's hard to find a litigation attorney who handles this kind of cases, but I'm still looking for one. Shame on you Tomas, you hurt that business and the people who work there.
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January 2023 by Mobariz Khan
They sold a car on me I just saw the pictures of the car I trust them but they are laying they are very bad people. Don’t trust them never trust on them. The money they are making that is haraam for them. Hassan Ali now me if Hassan Ali not working with you then I am so sorry without that this guy sell car on me.
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June 2022 by Dan's MX adventures plus car stuff
Ernesto went above and beyond helping me setup a smooth transaction from 300 miles away. He even brought the truck a little closer to shave some time off my trip! The truck was as advertised and I cannot recommended this business enough, thanks again!
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June 2022 by Vanessa Mendoza
Best car lot in Tri-Cities!
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December 2021 by legend fan
I have bought over two cars here in the last three years they have been Spectacular, and I am still driving one right now to this day, great prices and they will help with anything you need, also was helpful with them being able to speck English and Spanish, also helps with any credit and they really help with Financing for the car, one thing though is the car did break something in the first year but they said bring it in they fix it on their dime and the car hasn't needed anything to this day.
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September 2021 by Aliviv
Bought a used car from here, was very satisfied with my overall experience! Very friendly and professional, would recommend to anyone!
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April 2021 by Heidi Byrd
I had a great experience buying a car from Thomas. As a first time car buyer he had a good selection of cars in my price range and he was very kind to work with. At other dealerships I felt pressured to make decisions, and it was honestly an enjoyable interaction and I recommend Zion to anyone looking for an affordable and reliable car!
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April 2021 by Melissa Pruter
Great customer service and friendly. Ask for Thomas.
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March 2021 by Angel Løbø Fernandez
Tomas is a salesman and has helped me with the 2 vehicles I bought there. He is honest , and he knows how to make his customers feel welcome to a dealership. He doesn’t pressure you like other dealerships do! Out of a 5 star rating id give him a 10! He deserves it! Thank you
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March 2021 by Kiya Woodrome
Thomas and his staff were absolutely amazing to work with. We weren't pressured to buy anything and he works with us exactly how we wanted/needed. We ended up leaving the same day with an amazing affordable vehicle for the whole family ! 10084839% would recommend them to anyone ! Super super friendly !
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January 2021 by Griselda Cisneros
Great customer service, easy communication would recommend to anyone looking for a new car.
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January 2021 by gabriela negron
Got a car from this place they were very friendly and helpful
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January 2021 by Alicia Diaz
Bought a used car from here, was very satisfied with my overall experience! Very friendly and professional, would recommend to anyone!
